Lew

I'm not happy with my dealer which is why I was looking for help here. I'll figure something out. Thanks for your time.

I have six Hikvision Usa Inc. OD2722VZ cameras and a Hikvision Usa Inc. DS-7316HQHI-SH-4TB. These cameras were viewable under the Control4 Security icon. Now they are not visible. The cameras come up but have no picture. Just spinning like they're trying to connect but can't

For whatever reason my Iphone has finally located and hooked up to my system. So I can control the TV's on the system. However, none of our three devices or my main TV will connect with the cameras. The Icons for each camera come up but just spin. Any thoughts?

Smart Home OS 2.10.4

Thank you for your suggestion. I checked as you suggested and my WiFi assist was off. I turned it on, made no difference, so I turned it back to off. Also I have the Control 4 Cellular data toggled off so it only works on WiFi. The APP still can't find my system.

When I click on the "i" About inside the app, it reads version 2.10.12.9. However, I logged onto Customer control on my desktop and under My System, it reads Smart Home OS 2.10.4

I'm on IOS 12.4.1 with 13.3 in the que for auto download. Control4 version 2.10.12

Thanks for your question. No I do not. I never have as I do not connect remotely. All three devices work in my house off the WiFi which has a good signal

I've had the Control4 system and IPhone app since Dec 2017. The APP more and more often won't connect and I get a message that reads A 4Sight subscription is required to connect to your system remotely. We use the APP on my wife's IPhone and IPad as well and get the same message. After trying to connect repeatedly, it usually does connect on my IPhone. My wife's devices seem to connect more successfully. Recently none of the devices will connect with the Security function and show the cameras. So this morning, I deleted he system and re-added it again. I am certain I am using the correct email and password. I even entered the IP address. Now it will not connect at all. I get the same "A 4Sight subscription is required" message. Please help