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The bad c4-lu1e balun does not work in the video zone that did work. Makes a slight buzzing sound with no lights at all. Guess it is replacement time. Thanks for the feedback to diagnose.

The known good balun does work where the bad balun was failing. Thumbs up for video output. I will double check the failed balun in the previous good location since some on balun board light is green, but network activity lights were absent.

I will try the swap next, good idea. Will take from the least used room. I'm assuming the balun fails more often than the matrix video output port.

This C4 home includes a C4-LU862D video matrix. One of the baluns seems to be failing. Network activity lights on the balun are now lacking. I have tested the category cable with signal testers and the data line is working well. As a home owner, I would like to know: 1) should I conclude that the balun is dead, is there anything else to check/try/verify ? 2) what is the typical life span of these baluns, should I anticipate more failures ? // output from the zone link quality page of the video matrix // output from the sys_info page of the video matrix ----------------- LE2596_HDMI_DRIVER COMPILED ON : Dec 12 2017 14:24:34 FIRMWARE REV: 2.25 (remote) BOARD REV: 11 HARDWARE INF: ts=55a704fa id=aaaaaaaa (match) DOWNMIX REV: 08 (HDR ON) TMP DET: TMP100 ok PCB MODEL ID: 1 STANDBY: Full Power Up MODEL INFO: CONTROL4 BRANDED MODEL INFO: 862 Variant DOWNMIX COMPATIBILTY: Off vDbg=0 hDbg=0 CALIBRATION: On ----------------- CONTROLLER STATUS PHYS: FF FF 07 07 07 07 07 07 MEM: 00 FF 7F UPLK/SWITCH: FF 00 ----------------- IP STATUS NUKE MODE: noinfo. IP UPDATE: Status = 0000 (tftp = noinfo.) SYSTEM: IC Hist SIRx: - - - - - - - - - - SYSTEM: IC Hist SITx: - - - - - - - - - - FW UPDATE: VS [LAST OK][TRIES 0]. RxHDCP MODE: BitMap = 3FFF IP ADDRESS: 192.168.0.23 (DHCP ON) SUBNET MASK: 255.255.255.0 DNS1: 192.168.0.1 DNS2: 0.0.0.0 DEF GATEWAY: 192.168.0.1 USERVER IP: 0.0.0.0 UPDATES: Manual Update. No Newer Available. ( ServerFile V02.25 ) URL: http://update2.control4.com/release/firmware/c4_ultra_hdmivswitch/c4_ultra_hdmivswitch_fw.nxp ----------------- POWER STATUS BOARD... Temperature = 42 degC Fan = ON Crosspoint = POWERED UP SecondaryBus = POWERED UP History/Rev = 0 0 0 / C A A DEV 1 (4PIN LEFT)... Vin = 11900 mV ExarTemp = 72 degC (400 -> 667kHz) Vout1 : Iout1 = GOOD 1040 mV : 3000 mA Vout2 : Iout2 = GOOD 1840 mV : 2410 mA Vout3 : Iout3 = GOOD 3300 mV : 2322 mA Vout4 : Iout4 = GOOD 1240 mV : 4240 mA UVin/OCP/OVP = 0 / 0 0 0 0 / 00 DEV 2 (5PIN RIGHT)... Vin = 12000 mV ExarTemp = 57 degC (400 -> 667kHz) Vout1 : Iout1 = GOOD 3300 mV : 1114 mA Vout2 : Iout2 = GOOD 1840 mV : 3392 mA Vout3 : Iout3 = GOOD 3280 mV : 1853 mA Vout4 : Iout4 = GOOD 1040 mV : 5780 mA UVin/OCP/OVP = 0 / 0 0 0 0 / 00 DEV 3 (DM BOARD)... Vin = 12000 mV ExarTemp = 47 degC (400 -> 667kHz) Vout1 : Iout1 = GOOD 3260 mV : 1000 mA Vout2 : Iout2 = GOOD 1140 mV : 0000 mA(out of range) Vout3 : Iout3 = GOOD 2460 mV : 0333 mA Vout4 : Iout4 = GOOD 1140 mV : 4285 mA UVin/OCP/OVP = 0 / 0 0 0 0 / 00 ----------------- SWITCH STATUS GROUP MODE: 0 [Bitmap Src/Zne = 0000/0000] VIDEO ZONES: 01 [hdcp1.x][aud-thru] <-- SRC-01 [hdcp1.x][.5V.SYC] 02 [hdcp1.x][aud-thru] <-- SRC-02 [hdcp1.x][.5V.SYC] 03 [hdcp2.2][aud-thru] <-- SRC-03 [no-hdcp][..] 04 [no-edid][aud-thru] <-- SRC-04 [no-hdcp][..] 05 [hdcp1.x][aud-thru] <-- SRC-05 [hdcp1.x][.5V.SYC] 06 [no-hdcp][aud-thru] <-- SRC-06 [hdcp1.x][.5V.SYC] 07 [hdcp2.2][aud-thru][rep] <-- SRC-07 [no-hdcp][..] 08 [hdcp2.2][aud-thru] <-- SRC-08 [no-hdcp][.5V.SYC] HDMI DM SOURCES: 01 [decoder OK = PCM][Bst=0] 02 [decoder OK = AC3][Bst=63] 03 [decoder OK = noVsync][Bst=0] 04 [decoder OK = noVsync][Bst=0] 05 [decoder OK = PCM][Bst=63] 06 [decoder OK = PCM][Bst=0] 07 [decoder OK = noVsync][Bst=0] 08 [decoder OK = PCM][Bst=63] AUDIO ZONES: 01: off [Delay=0][Bal=0] 02: off [Delay=0][Bal=0] 03: off [Delay=0][Bal=0] 04 <-- SRC-65 [Delay=0][Bal=0] 05 <-- SRC-05 [Delay=0][Bal=0] 06: off [Delay=0][Bal=0] 07 <-- SRC-02 [Delay=0][Bal=0] 08 <-- SRC-08 [Delay=0][Bal=0] ----------------- CHIPSET INFORMATION IGRES 01: [SI 08 - 9679] [AD 4083] EGRES 01: [SI 08 - 9678] [AD 4082] LOCAL 01: [13092110 HDBT] [eer 0000][lrst 0000] REMTE 01: [13092100 HDBT] IGRES 02: [SI 08 - 9679] [AD 4083] EGRES 02: [SI 08 - 9678] [AD 4082] LOCAL 02: [13092110 HDBT] [eer 0000][lrst 0000] REMTE 02: [13092100 HDBT] IGRES 03: [SI 08 - 9679] [AD 4082] EGRES 03: [SI 08 - 9678] [AD 4082] LOCAL 03: [13092110 HDBT] [eer 0000][lrst 0000] REMTE 03: [13092100 HDBT] IGRES 04: [SI 08 - 9679] [AD 4082] EGRES 04: [SI 08 - 9678] [AD 4082] LOCAL 04: [13092110 HDBT] [eer 0000][lrst 0000] REMTE 04: [**NO RX FOUND**] IGRES 05: [SI 08 - 9679] [AD 4082] EGRES 05: [SI 08 - 9678] [AD 4082] LOCAL 05: [13092110 HDBT] [eer 0000][lrst 0000] REMTE 05: [13092100 HDBT] IGRES 06: [SI 08 - 9679] [AD 4082] EGRES 06: [SI 08 - 9678] [AD 4082] LOCAL 06: [13092110 HDBT] [eer 0000][lrst 0000] REMTE 06: [13092100 HDBT] IGRES 07: [SI 08 - 9679] [AD 4082] EGRES 07: [SI 08 - 9678] [AD 4082] IGRES 08: [SI 08 - 9679] [AD 4082] EGRES 08: [SI 08 - 9678] [AD 4082] ---END

I just discovered this issue after noticing that all even plugs are going offline together, and then minutes later, all come back online together. There is nothing wrong with current or power. The WB event log has no such trace happening for theses cycles. I’m glad I found this trail, extremely helpful. How solid are the 800s as a replacement, or is there another one recommended instead ?

Instead of manually testing each device, is there a way to test these devices through an interface ? I have many smoke and CO devices in the house connected through C4( in addition to heat sensors, glass break, motion, etc ) and want to learn what is possible. Thanks.

got it. Thanks both.

That's what I figured. Is there a report I can run or diagnostic to export the mappings ?

Hi all, End user here using 2.10.6. My wired and wireless IP network is solid. However, I've noticed that my Zigbee network is not resilient when the Zigbee coordinators are rebooted/power cycled. Some keypads do not respond for hours after a power cycle, leading me to believe that some devices are connected to coordinators a fair distance away. Perhaps some coordinators were moved around the house after the initial configuration. There are 5 EA-1s, 2 CA-1s, 1 EA-5 acting as coordinators. I would like to determine the affinity that a Zigbee device has for a coordinator, and then change the association to be closer to its nearest coordinator, if that makes sense.

very interesting to know that the CA1s are usually POE. Too bad it couldn't self heal. What could explain why the media room lights are partially working, if they keypad connected to the mesh, shouldn't the whole keypad return to its configuration?

Hello everyone, First time poster in this wonderful forum, I have already learned quite a bit. I am a home owner, not a dealer. I have recently moved into a home with a pretty comprehensive C4 system, running version 2.10.6. We have three keypad dimmers which are not working, they have solid green lights on them since Sunday late afternoon. The background context - I rebooted the network switch late afternoon Sunday( and router and cable modem ) and since that event, several dimmers are not responding properly, two in particular which I explain below more thoroughly. I was a bit surprised that rebooting the switch would have a negative effect because I thought that all of the EA1's and CA-1s have direct power supplied via power cord, and not being fed POE via the switch. In terms of the dimmers - one of the keypads in the hallway was reset/rebooted using the 13-4-13 button combo and it now works like it did before - which is great news. My daughter's bathroom keypad is not responding to the reboot nor to the identify command - when the identify command is given, that sequence will flash yellow lights quickly followed by red lights flashing even quicker, then back to solid green. Several months ago, this same keypad became non-responsive( after an EA1 was powered down ), but I was able to reset it back to the network using the same reboot sequence. The media room keypad is half working post reboot. The top two buttons both turn on the back side of the room, the bottom buttons are still green and do nothing. All of the lights in question operate normally using the C4 app, just not at the keypad, which to me implies that there is a conflict with the keypad itself. I attached pics because I'm not sure what precise equipment it is. What should I be considering to help get the dimmers back online ? I'm not sure if it is relevant but this system has 5 EA-1s in the main living spaces, 2 CA-1s in the attic, and 1 EA-5 in the main mechanical room rack.