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SHPRemote

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  1. I’ve tried de-linking and then re-linking the skill a couple of times and also rebooting the EA5. No joy. It’s very strange. I know that Alexa is communicating with the Controller because the existing voice scenes and devices work just fine. I just can’t add or make any changes.
  2. As I've written previously, I tried the "edit", "save" "refresh" routine but I cannot save any changes. So, for example, if I disable (uncheck) "Pool Lights" on the portal and click Save, I get the screen below (where no Voice Scences, Devices, etc show up at all). If I then click Refresh, the list returns but without the change. This is the strangeness: for some reason the Controller and portal are not syncing Voice stuff at all. I know there's a connection because the portal does correctly list my Controller id and what software I'm running and says that it's checking in.
  3. Just to follow up. Does anybody have any thoughts or idea how I can get the portal to update and show my new voice scenes? Here are the voice scenes I have and what I see on the portal
  4. I’m glad it’s working for you. I hope they’re able to get it working for me on OS 3.3.
  5. Anybody have any ideas? The lights, devices and voice scenes I’d previously created all still work perfectly. But, as I wrote, newly added lights, devices, and voice scenes do not show up in the portal and are not picked up by Alexa if I scan. (Note: my new Lutron lights and Lutron scene are picked up by Alexa through the Lutron skill but not Control4.) Nor can I remove, enable or disable existing lights, devices, or voice scenes on the portal. When I make such a change and attempt to save, it does not stick. Because the existing lights, devices and scenes work, I have to think that the link between Alexa and the controller is working. So, it seems as though its something about the connection between the controller and portal. That doesn’t make a lot of sense because the portal “checks in” with and correctly reports the status of the controller (and my 4Sight subscription etc). It seems like it is only the voice control that’s a problem.
  6. Hmm. OK, so I disabled one of the lights (and then also one of the Voice Scenes) and hit "save" and while it seemed to be saving, it does not seem to have actually saved. I ended up without anything showing up under voice control -- no Scenes, Lights, Devices. When I then hit "refresh" the list came back but the light and scene that I supposedly just disabled showed enabled. I know (or, at least believe) the controller is connected to the portal because in the Compose HE software I get a "Connected Controller connected to customer.control4.com" messages. But for some reason the Voice Driver isn't sending or receiving information. I'm including a snip of the driver page. Is there something more I need to do? BTW: I have rebooted my EA5 and I've unlinked and re-linked the C4 skill in Alexa. Still no joy.
  7. I still seem to be having an issue with my C4 synching with Alexa. I'm running the latest OS (3.3) and it appears that the Voice driver auto-updated to 113. However, on the C4 portal (https://customer.control4.com/voice) I do not see the recently-added "Lights" (some Lutron dimmers/switches) and I do not see the new Voice Scenes I created. I assume those need to/should appear in the portal if Alexa is to "discover" them. Is that correct? Is there anything I (or my C4 Guru) can/should do to trigger the synching/updating? FWIW: my previously existing Voice Scenes and Lights are still there and still work perfectly by voice command on Alexa. It's the new stuff that's not showing up or working.
  8. Hmm. These are good ideas. But I don’t have either ZigBee or Z-wave configured on the EA1. There’s not an AP in the cabinet; the closest one is about 40 feet away. I do have Vera in the cabinet with the EA1. But I confirmed that its WiFi and Zigbee radios are both off. I’m going to try a few more things to try to isolate the issue. I’ll unplug (and power down) everything connected to the AV cabinet switch and the downstream switch. Maybe that will give me some clues. Like you, my first thought when the problem persisted even after I had disconnected the EA1 from the switch was that it must be a WiFi issue. But I certainly don’t see the EA1 on the network as a wifi device. Thanks for helping!
  9. I’m having a truly weird networking issue that seems to involve my EA1 and my BenQ LK990 projector. In my home I have a EA5 as my main controller. It lives in my network rack in the networking room (the laundry room). I have a UniFi USG, six UniFi switches and five UniFi Aps. The EA1 is located in an AV cabinet in my media room. It is connected to an 8-port UniFi switch which is then connected to my primary 16 port POE switch in the network rack. The primary purpose of the EA1 is to provide C4 control of my BenQ projector. To accomplish this, I have Chowmain’s BenQ Universal Projector Driver installed. I have a C4 3.5 mm-to-DB9 Serial Cable plugged into Serial Port 1 of the EA1. Because I had a spare Cat5e cable running from the AV cabinet through the walls and ceiling to the projector, I’m using that cable with Cat5 to Serial converters on both ends. Ari helped me set all of this up and it has worked perfectly until recently. I was gone for a week and when I returned home, I noticed that I could no longer control the BenQ projector with C4. I tried rebooting the EA1, but no joy. Further, although my UniFi controller was showing that the EA1 was connected to the network, the C4 Composer HE said it was "offline". At the same time, I noticed that my network performance at the AV cabinet switch (where the EA1 is connected) and downstream from there went to hell. I have gig service and normally a computer connected by ethernet to this segment of the network will do 500+ mbps each way. I was now getting between 1 and maybe 6 mbps. I was trouble-shooting the issue and found that if I moved the EA1 to my network rack in my networking room, it would boot and show up on the network and appear online in Composer and my network performance went back to normal. I could not test the serial control of the BenQ in that setup because there’s no cable in that room. When I moved the EA1 back to AV cabinet and plugged the serial cable back in, everything went to hell again. On a lark, I disconnected the serial cable from the EA1 and my network performance immediately jumped from 1 or 2 mbps back up to 500+. I did this A/B test (serial cable in/serial cable out) many times and every time it was the same: Plugged in—terrible network performance. Unplugged—normal network performance. Naturally I thought maybe the Cat5e cable running between the EA1 and BenQ was screwed up. So, I tested it with a brand new cable (one that isn’t running behind the walls) but it was exactly the same. Here is where it gets really insane. This problem exists whether or not the EA1 is physically connected to the UniFi switch! IOW: Even if I disconnect the ethernet cable between the EA1 and AV cabinet switch, I have the same terrible network performance if the serial cable is connected. As soon as I unplug the serial cable the network performance returns to normal. I just cannot begin to understand how this could be happening. Ari has confirmed that my EA1 is not on WiFi. The BenQ projector has no WiF and has no other connections apart from a 12v trigger to my screen and an HDMI cable running to my Marantz AVR in the cabinet. (And, yes, just to be sure I disconnected both of those, but the problem persists.) It seem like it must be an IP address conflict or something, but I still don’t understand how the EA1 or BenQ could be causing an issue if they aren't even connected to my network. Can anybody shed any light on this?
  10. Thanks. I’m going to give it a go. I actually have only a handful of devices I need to control so I’ll hopefully be OK.
  11. Thank you for information. I bought a VeraPlus that should arrive in a few days. I’m hoping I can transfer my current zWave network configuration from the Homeseer to the Vera and make it the primary. Otherwise, I’ll have to rebuild the network — which would be a major pain because I’ve got some devices in hard to reach places. Most of my switches are Leviton Vizio RF +, and supposedly they will push their status. I read about the Vera purchase and assuming I get everything up and running, I will leave the Vera alone - no updates. That Flex device from Brazil looks great, but I think I saw that it was hundreds of dollars which, in my case, with so few zWave devices, would not make sense.
  12. As part of my project to add C4 to my existing home, I need to control some z-wave devices including a Schlage lock, several Leviton switches and outlets, several GE outlets and four Graber "Virtual Cord" z-wave shades. I've gone through the list of devices compatible with the C4 dongle and I know that there are not drivers for most of these. Yes, I wish I could abandon the z-wave, but for my current home, I cannot. Thus, I need a solution. Currently, all of those z-wave devices are controlled two ways. First, I have a Homeseer Zee. Second I have them connected to my HAI/Leviton OmniPro II control panel via a Leviton VRC0P serial interface. The Homeseer is the primary controller, the VRC0P is secondary. I plan to use the Domosapiens OmniPro driver. I asked and they believe that the z-wave devices should move over because they are treated as normal "Units". This may be my answer. Has anybody done this? Even if it does work but especially if it does not, I would likea backup. From what I read, if I can get my hands on a Vera controller, that will work. If that is true, I may buy one to use as the primary controller. Is the Vera integration with the C4 driver reasonable? Thanks, Saul
  13. Ari (if you are chopedogg88), I’ll PM you and maybe we can chat. I guess I don’t have a problem going with C4 for the audio. I was an early adopter of Sonos and have always loved it (although the whole move to S2 wasn’t handled real well). But particularly with the new house, I’m homerunning the speaker wire to my rack anyway so it might make sense to go C4. I definitely want to stick with Lutron for my lighting because I really love it and because aesthetically, C4 doesn’t have anything like Grafik-T architectural dimmers/keypads.
  14. Thanks, Vince. Just out of curiosity, what model C4 controller(s) would work. Ideally, I’m guessing I’d locate the main controller in my networking rack.
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