I have somewhat a related problem that has persisted for many months, although Snap One keeps telling me that the problem is still under investigation. Using Alexa to control projector, retractable screen and theatre lights works perfectly at (unpredictable) times during the day, but, seemingly at random, there are also periods of time every day where Alexa indicates that the devices are unresponsive and none of the Contol4 devices respond at all. I've gone through all the usual steps of rebooting, relinking etc. but none of these measures have any effect. I am losing hope that Control4/ Snap One is even working on the problem and I only wish that there were an alternative to Contoll4 that I could switch to.
