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Derek Wellesley

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  1. Thanks for your help. Problem solved, I found the cameras were set up with an additional user as Operator for Control4 authentication. Once i reinstated this user with a new password and updated the password for the camera In Composer Home Edition, our C4 system picked up the live view of the camera. In the word of Shakespeare, “all’s well that ends well”.
  2. Thanks again. Before I ran the Snapshot tests, I had made sure the RTSP Authentication and Web Authentication for the camera was set to digest/basic, the same as the other two camera that are working. Also that the Video Encoding is set to H 265, the same as the other two cameras that are working. Could it be something else?
  3. Thanks Cyknight - there were different but I have change them so they are in line with the other camera that are working, but still cannot get it to connect to Control4. In Composer Home Edition tested the Snapshot which failed with the following message: he remote server returned an error: (401) Unauthorized. Digest Authenication Required". When I change the setting to Digest, the error message is: "The remote server returned an error: (401) Unauthorized." The Snapshot test for our other two Hikvision CCTV cameras, say: "Test Passed." Could it be something else?
  4. One of our Hikvision CCTV camera's went offline due to water getting into the ethernet connections. The camera had to be reset to test that it was working properly. The camera was working properly, so the ethernet connection was replaced and the camera re-installed. The camera is up and running, it can be viewed via the NVR and the Hik-Connect App and OvrC also shows it as online but it is not reconnected to our Control4 System. On activating the camera I have made sure the IP address and password have been re-set to what they were before the camera was reset. Can anyone think of a reason why or what else to check. We have 3 other cameras on our system and they are all working but obviously did not need to reset.
  5. Just closing out this thread - when looking at the Touch Screen System Info page with a dealer, we noticed the Test Touch Screen Sensitivity box was checked and once deselected, the lines and circles disappeared. Not sure how this was selected but glad to eventually find the solution. See below for the photo of the Touch Screen System Info page. Hope this helps if anyone else has this problem.
  6. Please see the attached photo. I shows my Touchscreen is displaying a line & circle on the screen and 6 boxes at the top. The boxes at the top are: P. 1/1 X: 942.7 Y: 407.5 Xv: 0.0 Yv: 0.0 Prs: 1.0 Siz: 0.20 It's as if they details being displayed at the top of the screen are coordinates. Is the screen in some kind of maintenance mode? Do you know why this has happened and what I need to do to fix it? Kind regards, Derek
  7. Thanks Gary - I followed first set of steps and this did not change the status of the Touchscreen which shows the status as 2: Busy. When you say go into file Refresh Nav, I cannot see that file. Where do I go to find it?
  8. Not intentionally. Is there a quick way of finding out if it has be set?
  9. On my App, the Intercom Touchscreen camera icon is highlighted, but no one is calling or using the Touchscreen to make a call. I can't remember, is it normal for it to be highlighted (see attached photo) When I try calling the Touchscreen and it ringing a couple of time then I get he following message "Call has been declined (603)" (see attached photo). Can this problem be fixed by an end user or does it need tone fixed by Dealer? Kind regards, Derek
  10. Having powered down my touchscreen, when it came back and I touch the screen, lines and a circle appear (see attached photo). How can I get this back to a normal screen without the lines and a circle?
  11. Thanks Cyknight What of our current set up would you change and how are the items connected? If not on the controller, which other item could take the load which being integrated with Control4?
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