We are so incredibly frustrated with Control4. If we had other choices, we'd completely abandon Control4. First, you can't do a damned thing on your own. When/Then is really useless. It's so rudimentary, a 3rd grader could use it, but it doesn't do much. I can't even put in all the automations I'd like to put in because there's no scroll bar to keep adding new logic (and, yes, I tried with multiple browsers). Second, we've had countless times when we can't get our apps to work and it simply gives some vague text about a login error and "...please try later". Thirdly, they seem to be "offline" at prime hours of the day. Today, there was some sort of system maintenance at around 4pm Chicago time, and there was no warning of this - and only cryptic messages on our devices, nothing having to do with Control4 being "down". So, we spent an hour trying to figure out if it was our devices, the internet, or something else, only to find that even our Dealer was surprised to find Control4 was "down". Just completely ridiculous.
Control4 Nickels and Dimes their customers, after already charging insanely high prices to have the honor of "owning" their devices.
Control4 communicates like a 3 year old. No indication of downtime (which should be easy to do right there in the apps and devices).
Control4 integration with Alexa is completely underwhelming. It works maybe 25% of the time.
Control4 is NOT the Cadillac system it tries to come off as. We're so incredibly frustrated and disappointed with Control4. Terrible consistency, terrible devices, terrible customer service. Absolutely no way to get help after hours. We cannot recommend Control4 to anyone in good conscience. Our local dealer is great, so Control4 should not be trying to pin anything on the local dealer.
