I did not see you had replied my apologies for such a delayed reply. We have the internet providers modem/router wired to a switch. The system is all hardwired from the switch. I had issues getting my core online when it was first plugged in. I had to finds the IP to have any kind of access. Any help is appreciated. I am going to call tech support to see if they have come across this before if I cant diagnose it first.