vleen

In the meantime my dealer has updated my OS to 3.3.1 The touchscreens, however, my dealers says this is the latest software. They have updated from version 628678-res to 639488-res. But the my dealer says the touchscreens won’t update past 322.43.0.10 so I’m kind of lost here…

One thing I noticed by the way, I thought I had three 10" screens, but I only noticed today that two of them are 8" and one is 10". And coincidentally the only screen that's faulty is the one 10" screen... So I have two C4-T4IW8 that work perfectly fine, and one C4-T4IW10 that appears to have problems with the camera stream. Could this then be a software issue that's related to the specific hardware installed? So for other 8" screens there wouldn't be a problem, only for the 10" screens?

Ah that makes sense, can I update it myself (with CHE?) or is that something only my dealer can do?

Control4 Software 322.43.0.10 OS 3.3.0 Version 628678-res

I've lowered the bit rate and frame rate but with no success. The other two touchscreens are fine though. Do you know what category logs I would have to look at? I can see in the director logs that the command is sent to every touchscreen but I don't see any errors pop up there. Where would I find these error logs?

I’m not sure, but it won’t prompt on this one specific touchscreen regardless of how many touchscreens are asked to do so. Even if I only prompt that one it won’t come up so I guess that doesn’t play a role.

And just to clarify: when someone presses the doorbell on my Chime, the stream comes up perfectly on the same touchscreen. It's just when it's prompted to jump to the camera using the navigation agent where it behaves faulty.

Yes I have and unfortunately no result. I even added some delay between the jumps just to rule anything out. Also the order does not matter, it's always the same touchscreen that's faulty (Touchpanel Keuken).

In my home I have 3 touchscreens (10" T4 In-Wall Touchscreen C4-T4IW10) in separate rooms. I programmed them to navigate to the front door camera stream using a Navigation Agent when my Control4 Chime registers motion activity. Only thing is that 2 of the 3 screens perfectly jump to the camera stream, while the last screen jumps but doesn't load the stream. Instead it shows an icon of a striked through camera. Odd thing is that it will only load the stream via navigation jump if I manually navigated to the camera within 5 minutes (or so) beforehand. Only when the screen is left alone for a while it will never load the camera stream correctly when the navigation agent asks to do so. I've rebooted the unit several times, and I've rebooted the whole control4 system too so I'm running out of ideas. What could this be?