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Found 11 results

  1. Hi, For several days now, my iPhone app won't connect locally (I don't have/use insight for remote access). Other devices (C4 Tablets, iPad) work just fine. iPhone App version is: Version 322.19.0.1515 (from 5/11/22) Version on C4 devices is: 3.2.4.615802 Errors I notice in the log say: [Error][RealmRepository.swift:32] > [Realm Repository] Error: Migration is required due to the following errors: - Property '....' has been removed/added (lots of these) The logs show it otherwise connecting, proper username/password, etc.. I have tried "Reset App" but I get the same results.
  2. As a mobile dev that works for Snap One (Control4) one of the duties we perform is to look on the forums for issues being reported on the mobile platform. If you would like your issue to be noticed you can help out by creating your title in a manner that helps us identify the post as one that's in need of some help/troubleshooting for the mobile apps. The posts that catch our eye are ones that are in the Troubleshooting and bugs discussion board. I propose you start your title first with the platform you're having an issue with then the feature or component that doesn't seem to be working correctly. Example Titles iOS: Intercom not working on ..... iOS: Camera does not stream when (remote/local) etc Android: Now Playing doesn't..... Another thing we will always ask you when trying to support you is what is your director version and app version. It's helpful if you can already include that in the description of your post along with the steps you follow to cause the issue. Once we see your post we'll reach out to let you know we are creating a ticket and ask you to PM your email so we can work with you directly on the issue. We would also most likely ask for your application logs at this point in the direct communcation. So recap Post in Troubleshooting/Bugs Include Platform(iOS/Android/etc) in the title along with feature or component that is the issue Include app and director version in the body as well as the steps your following to produce the issue
  3. As a mobile dev that works for Snap One (Control4) one of the duties we perform is to look on the forums for issues being reported on the mobile platform. If you would like your issue to be noticed you can help out by creating your title in a manner that helps us identify the post as one that's in need of some help/troubleshooting for the mobile apps. The posts that catch our eye are ones that are in the Troubleshooting and bugs discussion board. I propose you start your title first with the platform you're having an issue with then the feature or component that doesn't seem to be working correctly. Example Titles iOS: Intercom not working on ..... iOS: Camera does not stream when (remote/local) etc Android: Now Playing doesn't..... Another thing we will always ask you when trying to support you is what is your director version and app version. It's helpful if you can already include that in the description of your post along with the steps you follow to cause the issue. Once we see your post we'll reach out to let you know we are creating a ticket and ask you to PM your email so we can work with you directly on the issue. We would also most likely ask for your application logs at this point in the direct communcation. So recap Post in Troubleshooting/Bugs Include Platform(iOS/Android/etc) in the title along with feature or component that is the issue Include app and director version in the body as well as the steps your following to produce the issue
  4. As a mobile dev that works for Snap One (Control4) one of the duties we perform is to look on the forums for issues being reported on the mobile platform. If you would like your issue to be noticed you can help out by creating your title in a manner that helps us identify the post as one that's in need of some help/troubleshooting for the mobile apps. The posts that catch our eye are ones that are in the Troubleshooting and bugs discussion board. I propose you start your title first with the platform you're having an issue with then the feature or component that doesn't seem to be working correctly. Example Titles iOS: Intercom not working on ..... iOS: Camera does not stream when (remote/local) etc Android: Now Playing doesn't..... Another thing we will always ask you when trying to support you is what is your director version and app version. It's helpful if you can already include that in the description of your post along with the steps you follow to cause the issue. Once we see your post we'll reach out to let you know we are creating a ticket and ask you to PM your email so we can work with you directly on the issue. We would also most likely ask for your application logs at this point in the direct communcation. So recap Post in Troubleshooting/Bugs Include Platform(iOS/Android/etc) in the title along with feature or component that is the issue Include app and director version in the body as well as the steps your following to produce the issue
  5. Hi, I would like to strictly limit the options some users have on their Control4 mobile app. Basically, these users would only be able to open a door. All other options should no appear to them. Is this possible? Can anyone please suggest where to get started? Thanks,
  6. We would like to know if anyone has solutions on speeding up the 4Sight connection when using a mobile device remotely? We have found several threads talking about the issue of iOS devices connecting slower than Android devices, As well as mobile devices taking anywhere from 10-20 seconds to connect in general whenever the user is off-site. So far the solutions we have tested and read are as follows: A) Making sure the control4 OS is up to date. B) Turning off iPhones "Low Data Mode & Data Saver Mode" under settings > cellular > cellular data options. C) Resetting the phones "Cellular Network Connection" under general > reset. D) Changing the DNS settings on the homes WiFi routers primary and secondary slots to use the Cloudflare DNS 1.1.1.1 , and googles 8.8.8.8 to get faster connections. E) Changing the DNS settings in composer for the project to also use Cloudflare and Google DNS as primary and secondary. F) Turning off the phone setting "use Wifi when cellular is not strong" on the phone so there's not added delay in processing. Testing Notes: 1. When WiFi is ON - and we are on-sight of the location, average mobile app connection time = 2 seconds. 2. When WiFi is OFF - and we are on-sight of the location, average mobile app connection time = 6 seconds using cellular only. 3. When we are off-sight of the location by 1 mile... average connection time = 10 seconds. 4. When we are off-sight of the location by 5+ miles average connection time = 14 seconds. The farther away from the controller, the longer the mobile app takes to load. Why is this? Maybe we can get C4 engineers involved in providing a solution. Questions: Is there a way of getting the data to load faster by attaching some type of cellular communicator to the EA controller / Or storing the projects data and settings onsite using external storage ton sync to the mobile device faster? Suggestion to Engineers: Suggestion 1 - You could split up the app load times by dispersing the entire average load time over small incremental user functions... For example by clicking lights, make the button swell for 1/2 a second and have it show a 1 second load bar to keep the user engaged... and recreate this for each button experience. Anything "Favorited" would have a higher priority load speed as you could make the less used devices load a hint slower for a wonderful end user experience. This would actually be able to take a 12 second loading screen and make it a wonderful experience. Suggestion 2 - Allow the app to save certain data on the users mobile device so it does not have to load through your servers every time / Or have some sort of direct connection that a users cellphone sends signals directly to the controller.
  7. In the IOS Shortcuts app, I have a dozen or so Control4 actions show up. Where do these come from? Amusingly, they don't work when I trigger them - but if I can figure out where they come from, maybe there's something I can do. How can I manipulate these and otherwise do interesting things with them? Ideally I would expose C4 Media or Lighting Scenes to Siri and just trigger them as needed. (I'm aware of the HomeBridge drivers, but am not yet using it. I'm learnings the basics of C4 programming before I dive into that...)
  8. Hi, When streamed music from mobile through AirPlay (EA-5 with ShairBridge driver), rarely the soundtrack may not play consistently causing audio dropouts & glitches continuously. When this occurs, the audio isn't audible at all. If i exit the control4 app, reconnect & re-stream the audio will play without any issue. What could be the reason for this? The problem occurs very rarely though.
  9. Is there a way to stream from a mobile phone and play it through the EA-5 Controller, just like we run a playlist in a pen drive?
  10. Can someone tell me whether it is possible to get calls to our mobile phone when the door station alarm button is pressed. If possible, please describe the procedure. I have enabled intercom and can receive calls to my In-wall touch screen.
  11. I'm controlling my TV (Samsung QN75Q7F) using Ethernet. When I turn off the TV using the 'ROOM OFF' button on the remote, the next time I turn on the TV, the On-screen display doesn't show up. So I have to press the 'Control4' button on the remote. When I turn off the TV using the mobile phone, by pressing the 'power' button available once the 'Watch' icon is selected in Control4 mobile app, the next time I turn on the TV, the OSD appears. If by chance I turned off the TV using the 'ROOM OFF' button on the remote, and If i turn on the TV using the mobile phone, the OSD doesn't show up as well. So i programmed the menu button to send the 'Control4' button command to display the OSD once again. Is this natural or should I do something about it? Sometimes it takes around 30 seconds to turn on the TV via Ethernet. When I experiment with this case, i suddenly lose the HDMI connection. Then I have to restart the controller. Can anyone please help?
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