cvlboy Posted July 12, 2012 Share Posted July 12, 2012 does anyone know how to factory reset hc800?Thanks, Quote Link to comment Share on other sites More sharing options...
nikon Posted July 12, 2012 Share Posted July 12, 2012 There is a factory reset button on the back of it. Press it in and hold it while turning power on to the unit. Continue holding button in for about 10 seconds and it should then start to reflash. Quote Link to comment Share on other sites More sharing options...
cvlboy Posted July 12, 2012 Author Share Posted July 12, 2012 can hc800 be usb restored/installed ? Quote Link to comment Share on other sites More sharing options...
nikon Posted July 12, 2012 Share Posted July 12, 2012 You cannot USB factory restore the 800 but you can USB install/update it. Quote Link to comment Share on other sites More sharing options...
zariaman Posted January 10, 2013 Share Posted January 10, 2013 when you factory restore does it restore the firmware as well or just the settings? Quote Link to comment Share on other sites More sharing options...
thecodeman Posted January 10, 2013 Share Posted January 10, 2013 when you factory restore does it restore the firmware as well or just the settings?Firmware. Quote Link to comment Share on other sites More sharing options...
Cyknight Posted January 10, 2013 Share Posted January 10, 2013 (edited) To make sure no accidents happen: it will delete the project!Oh ands it will reset the firmware to whatever it was on out of factory - which for most is a pre-release version that HAS to be updated. Edited January 10, 2013 by Cyknight Quote Link to comment Share on other sites More sharing options...
jillmark99 Posted January 6, 2014 Share Posted January 6, 2014 What is the correct procedure for this? To downgrade an HC-800. Is it as follows? Create USB INSTALL stick with same version that the HC-800 came from out of the box.Backup projectPower off HC-800Insert USB INSTALL stickPower on HC-800Wait for all 3 lights (Power, Data, Link) to come on the front panel?Remove USB stickPress ID button and wait for controller to reboot??Reload backed up project or create a new one? Quote Link to comment Share on other sites More sharing options...
Cyknight Posted January 6, 2014 Share Posted January 6, 2014 ?Factory restore button will bring back the firmware to whatever it came on (a year later now I thing that's 2.4 or 2.5 for current shipping), no other 'downgrades' are supported. If it brings you to a lower version than where you want to be you can go back up.Not sure what version you want to go down too, but at this point 2.5.2 is a stable release, only thing that I can really think of where you may want to be that's lower than that is 2.4 - 2.2.4 was stable as well but 2.4 is just as good and with added fixes and features. What version do you want to bring it to? Quote Link to comment Share on other sites More sharing options...
alf1096 Posted January 6, 2014 Share Posted January 6, 2014 I always used the button to restore then add the controller to a new blank project, update the controller as needed the. Reload my old project. Don't know if it's right but has always worked for me. Quote Link to comment Share on other sites More sharing options...
thecodeman Posted January 6, 2014 Share Posted January 6, 2014 What is the correct procedure for this? To downgrade an HC-800. Is it as follows? Create USB INSTALL stick with same version that the HC-800 came from out of the box.Backup projectPower off HC-800Insert USB INSTALL stickPower on HC-800Wait for all 3 lights (Power, Data, Link) to come on the front panel?Remove USB stickPress ID button and wait for controller to reboot??Reload backed up project or create a new one?Again, let's clarify that a USB restore AND/OR a USB install stick will not work on an HC800. Quote Link to comment Share on other sites More sharing options...
jillmark99 Posted January 6, 2014 Share Posted January 6, 2014 I want to go back to 2.2.4 which is what my controller came with out of the box. I will use the restore button and then relad the project. Thank you. Quote Link to comment Share on other sites More sharing options...
Cyknight Posted January 6, 2014 Share Posted January 6, 2014 Again, let's clarify that a USB restore AND/OR a USB install stick will not work on an HC800. Actually, the restore stick will not work on the 800 (or the 250, or the v2's of the 200 and 300) - install (which really should be called update) stick WILL work (assuming your current version isn't 2.0.x) to UPDATE the controller, though it won't do a thing to factory restore or roll-back any controller. Quote Link to comment Share on other sites More sharing options...
neldua Posted June 27, 2015 Share Posted June 27, 2015 What are the indicators on the front of the display that indicates its doing a factory reset Quote Link to comment Share on other sites More sharing options...
Matt Posted June 27, 2015 Share Posted June 27, 2015 The Status LED will blink Orange while the restore is running. Matt Quote Link to comment Share on other sites More sharing options...
thegreatheed Posted June 29, 2015 Share Posted June 29, 2015 What is the correct procedure for this? To downgrade an HC-800. Is it as follows? Create USB INSTALL stick with same version that the HC-800 came from out of the box. Backup project Power off HC-800 Insert USB INSTALL stick Power on HC-800 Wait for all 3 lights (Power, Data, Link) to come on the front panel? Remove USB stick Press ID button and wait for controller to reboot?? Reload backed up project or create a new one?This is not how the install/update USB stick works. The USB update is designed for systems without Internet access. The project is up and running, but no Internet. You download the update information to the USB stick off-site (use the USB Installer utility to create an update stick), plug it in to the controller running Director, connect with Composer and open Update Manager. Now you can do an a system update without Internet, Update Manager will get the info from the USB stick. Quote Link to comment Share on other sites More sharing options...
burowyako Posted July 13, 2019 Share Posted July 13, 2019 I'm having a similar issue and would appreciate any help. I tried streaming audio to one of the Spotify Connects ran by my HC-800 last night and couldn't get it to work, but other audio sources worked fine. I restarted the HC-800 using the System Manager in Composer and I haven't been able to get it to come back since. I've connected the controller to a TV but nothing shows, even after trying a factory reset. The Link light blinks for a bit and then stops, and I can't see the controller on the network or in Composer. I've built a few desktops, but I'm a little confused with the drive in the HC-800. Where is it, and what type of drive is it? Please see the attached picture of my controller. I'm assuming it's the device on the bottom left but I want to be sure. I've read a few posts saying people plugged them into their computers like it was an easy swap. I have access to another HC-800 and will hopefully be able to clone its drive, but I need to make sure I have a computer that can connect to both drives first. Also, am I correct that I'll need a drive the exact same size as the drive I'm cloning? If so, what are the specs of the original drive? I'm hoping that I can find a replacement drive locally. Going even a day without music isn't fun. Any help is appreciated! Quote Link to comment Share on other sites More sharing options...
Jack_Ckun Posted July 14, 2019 Share Posted July 14, 2019 5 hours ago, burowyako said: I'm having a similar issue and would appreciate any help. I tried streaming audio to one of the Spotify Connects ran by my HC-800 last night and couldn't get it to work, but other audio sources worked fine. I restarted the HC-800 using the System Manager in Composer and I haven't been able to get it to come back since. I've connected the controller to a TV but nothing shows, even after trying a factory reset. The Link light blinks for a bit and then stops, and I can't see the controller on the network or in Composer. I've built a few desktops, but I'm a little confused with the drive in the HC-800. Where is it, and what type of drive is it? Please see the attached picture of my controller. I'm assuming it's the device on the bottom left but I want to be sure. I've read a few posts saying people plugged them into their computers like it was an easy swap. I have access to another HC-800 and will hopefully be able to clone its drive, but I need to make sure I have a computer that can connect to both drives first. Also, am I correct that I'll need a drive the exact same size as the drive I'm cloning? If so, what are the specs of the original drive? I'm hoping that I can find a replacement drive locally. Going even a day without music isn't fun. Any help is appreciated! i think its a 16 GB ssd. look at the label on the ssd to the right of the cmos battery. i made an img my hc800 SSD if you need a copy. Quote Link to comment Share on other sites More sharing options...
burowyako Posted July 14, 2019 Share Posted July 14, 2019 51 minutes ago, jackstiffer said: i think its a 16 GB ssd. look at the label on the ssd to the right of the cmos battery. i made an img my hc800 SSD if you need a copy. Thank you for your reply. It looks like mine is an 8GB drive. This is an mSATA drive, right? If so, I don't have a computer that takes this type of drive as my new one takes the M.2 type. Do you think I'm good to buy an mSATA USB adapter and then flash the image? Does the drive need to be the same size as the original to flash the image? Any recommendations for a drive? I'm fine to buy a bigger one though it isn't needed. I doubt that I'll be able to find a drive that small. I will gladly take the image if you're offering it. Thank you very much! I've only done a few clones in my past so I'm not sure how to flash the image. Any pointers and help are appreciated! I might be able to get a drive and adapter delivered tomorrow (Sunday) via Amazon Same-day Delivery. I'd love to get it up and running again. I came home to a dark house tonight without the front lights on. It's amazing how much stuff in the house doesn't work when the controller is down. I should add that it's just a guess that the drive is bad. The unit powers on, the LAN port shows a connection but the Link light on the front blinks after a reboot and then goes dark. I'm hoping that something else didn't go wrong with it. As much as I'd like to upgrade, my wallet is saying otherwise. Please let me know your thoughts. Thanks again! Quote Link to comment Share on other sites More sharing options...
Jack_Ckun Posted July 14, 2019 Share Posted July 14, 2019 2 minutes ago, burowyako said: Thank you for your reply. It looks like mine is an 8GB drive. This is an mSATA drive, right? If so, I don't have a computer that takes this type of drive as my new one takes the M.2 type. Do you think I'm good to buy an mSATA USB adapter and then flash the image? Does the drive need to be the same size as the original to flash the image? Any recommendations for a drive? I'm fine to buy a bigger one though it isn't needed. I doubt that I'll be able to find a drive that small. I will gladly take the image if you're offering it. Thank you very much! I've only done a few clones in my past so I'm not sure how to flash the image. Any pointers and help are appreciated! I might be able to get a drive and adapter delivered tomorrow (Sunday) via Amazon Same-day Delivery. I'd love to get it up and running again. I came home to a dark house tonight without the front lights on. It's amazing how much stuff in the house doesn't work when the controller is down. I should add that it's just a guess that the drive is bad. The unit powers on, the LAN port shows a connection but the Link light on the front blinks after a reboot and then goes dark. I'm hoping that something else didn't go wrong with it. As much as I'd like to upgrade, my wallet is saying otherwise. Please let me know your thoughts. Thanks again! its a normal sata drive. i can no confirm if it has to be the same size drive. i have replaced the sd card on a hc250 with a larger one with no issue. pm me your email so i can send you the img. Quote Link to comment Share on other sites More sharing options...
burowyako Posted July 16, 2019 Share Posted July 16, 2019 Unfortunately, no luck. With the help of @jackstiffer, I flashed an HC-800 image to a new drive, put it in the HC-800, tried a factory reset, and nothing. The Link light blinks a few times, the Data light blinks once, and then nothing happens. I was certain that the new drive would fix it, especially since the old drive wasn't recognized when I connected it to my PC but the new drive came up as a new device with the same USB adapter. Any other thoughts before I throw in the towel? I'd really prefer to go the sub-$100 route instead of getting a new controller, especially since I'll need the EA-5. This HC-800 is only four years old. I'm really curious what went out on it. Quote Link to comment Share on other sites More sharing options...
Amr Posted July 16, 2019 Share Posted July 16, 2019 1 hour ago, burowyako said: Unfortunately, no luck. With the help of @jackstiffer, I flashed an HC-800 image to a new drive, put it in the HC-800, tried a factory reset, and nothing. The Link light blinks a few times, the Data light blinks once, and then nothing happens. I was certain that the new drive would fix it, especially since the old drive wasn't recognized when I connected it to my PC but the new drive came up as a new device with the same USB adapter. Any other thoughts before I throw in the towel? I'd really prefer to go the sub-$100 route instead of getting a new controller, especially since I'll need the EA-5. This HC-800 is only four years old. I'm really curious what went out on it. 2 options really not much out there, RMA to C4, I have no idea what the cost would be or eBay one as low as $200 but you will need to be patient to get the number you want. I got a replacement one just in case for $260 barely used ... I have no preference yet to update now to EA, I need to wait and see where the acquisition will take C4 to then will decide on my next $$$ refresh cycle. Quote Link to comment Share on other sites More sharing options...
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