mcooperman Posted September 18, 2012 Share Posted September 18, 2012 HiI have a control4 system with switched video through 3 Keydigital Fatboy rack units.4 DVRs + blueray, etc to many tvsWe have experienced intermittent problems recently - last couple of months w tvs getting stuck on a particular DVRreboot of the system seemed to clear itnow, we've got one tv where it's permanently stuck on a single dVR.that a particular output on a particular video switch box, with its input stuck on #2 (LEDs show this)this persists whether signals sent to controller over Zigbee or Wi-fi on the networkcheck of logs shows commands being issuedI have a number of questions but - any thoughts on how to nail down the problem and possible fixes?is it software, hardware, etc? I am an experienced systems debugger, although Control4 is foreign to me.My installer hasn't been terribly helpful yet, I am kinda doing some work for him.He just wants to mail it in and 'upgrade the software'. Before he knows what the problem is.I'd prefer to have some clue whether a system upgrade is necessary, b/c that's just as likely to hose something else.I figure if this is a software problem, my description above ought to ring a few bells.Otherwise can post more specific system info.Keydigital hasn't responded regarding determining any faults detected by their machine, if at all possible Link to comment Share on other sites More sharing options...
dogdvr Posted September 19, 2012 Share Posted September 19, 2012 Can you use change it using the front panel? Link to comment Share on other sites More sharing options...
mcooperman Posted September 19, 2012 Author Share Posted September 19, 2012 thank you. actually, yes I can, by hitting the gold button, which i didn't realize was a button I can cycle through all the inputs - according to the led. as it is now midnight, and someone would not appreciate me turning on the TV while they are sleeping, i'll have to wait till morning to verify the video signal actually switches, but, given the Input LED never moved for UI issued commands, and it does when pressing the button, that seems like progress in narrowing things down. Link to comment Share on other sites More sharing options...
mcooperman Posted September 19, 2012 Author Share Posted September 19, 2012 update-using the front-panel button will switch the video inputs through the full cyclehowever - the only DVR responding to commands appears to be the one assigned input #2.more detailscontrollers are: 1) touch panels & remotes (Zigbee radio) 2) iPads (wi-fi)in all cases, the Power On and Power Off functions on the control units control the TV in the room (regardless of which video signal is incoming)the default input for this room programmed into the system is input #2that is where it sticks without using the rack unit front panel buttonthe only DVR responding to DVR specific controls is the one routed to input #2although I can switch video inputs to other DVRs using the rack unit button, only DVR on input #2 appears to respond to commands like GUIDE or CANCEL, etc.I would add that, as far as we know, there were no changes made to the system btw the time we had 'everything working' (as far as we know) and now. Unless there are automatic downloads/patches, etc going on. So to summarizecommands issued from controllers to change the video input signal at this location do not succeed, although the control units think they do (ie. they change which input label is displayed on the control device)power/on off commands work fine (commands to the TV in the room)manual input switching works, but if not on input #2 we still can't control the input device remotelycommands to the devices represented by the input #s only work for input device #2 Link to comment Share on other sites More sharing options...
mcooperman Posted September 26, 2012 Author Share Posted September 26, 2012 any further thoughts? i am stuck Link to comment Share on other sites More sharing options...
dogdvr Posted September 27, 2012 Share Posted September 27, 2012 Do you have Composer HE?If so post your c4p file Link to comment Share on other sites More sharing options...
mcooperman Posted October 13, 2012 Author Share Posted October 13, 2012 Sorry for the long delay. Here is my c4p file and hopefully someone can help. Link to comment Share on other sites More sharing options...
mcooperman Posted October 13, 2012 Author Share Posted October 13, 2012 problem is Outputs 1 & 2 cannot switch input via softwarethe inputs may be switched manually from the front of the video switchesthese are KeyDigital units Link to comment Share on other sites More sharing options...
mcooperman Posted October 13, 2012 Author Share Posted October 13, 2012 I have an additional question relating to the Composer HE vs professional. I've been told I can't see the programming the installer did on HE, which appears to be true. Only 'my own stuff'. If that's true, and it seems to be, then how does posting this .c4p file help? unless it's all in there and I just can access it from HE?thx. curious. Link to comment Share on other sites More sharing options...
mcooperman Posted October 13, 2012 Author Share Posted October 13, 2012 Additional System infoHome Controller HC300cVideo Switch Boxes: KeyDigital KD-MSW8x12ProControl 4 software version: 2.1.1.135702 (if i've read the logs right) Link to comment Share on other sites More sharing options...
mcooperman Posted October 20, 2012 Author Share Posted October 20, 2012 getting desperate! has anyone seen this problem?thanks Link to comment Share on other sites More sharing options...
dentalben Posted November 7, 2012 Share Posted November 7, 2012 I dropped KeyDigital 4 years ago and went with Shinybow. Not a single problem since the change. Link to comment Share on other sites More sharing options...
mcooperman Posted November 7, 2012 Author Share Posted November 7, 2012 it seems like it may affect the whole box (1 of 3)there are 2 of four outputs used on the both and both those TVs I have to manually switch the inputs if I want to switch the viewing source. I am assuming its the whole box and not just 1 of the four outputs.nothing on the other 2 fatboy boxes has this problem Link to comment Share on other sites More sharing options...
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