s1gnal Posted March 13, 2015 Share Posted March 13, 2015 Hey, all Wondering if someone can help me troubleshoot here. My controller's network card fried, and I am now connecting an identical model replacement controller that was replaced via RMA. In theory, an end-user should at least be able to register the new controller on an account, but I'm running into issues. I have two initial questions:Should an end-user be able to complete the controller registration process with Composer Home Edition? Is "identifying" the device in the project something that can only be accomplished with Composer Pro?The controller has OS 2.3 on it, and using Composer HE 2.3, I can access the "account services" window. When it initially loads, the status field shows the following error message: "No response to check in request. VPN connection may be invalid." Upon entering the controller registration code, I get a different error message in a dialog window:"Error activating controller: GenerateCert failure. Generation of certificate failed. Connections for Director are still being established. Please re-identify the controller and then complete registration." In the boot log file, I'm seeing the following error, as well, and not sure if they are related:up=1OKERROR: Interface not found.OKeth0OK Does my dealer need to identify the device first, and THEN we can register it? Quote Link to comment Share on other sites More sharing options...
Cyknight Posted March 13, 2015 Share Posted March 13, 2015 Yes, the controller needs to be identified before it can be registered, yes Pro is required for ID, yes you can do registration from HE. Quote Link to comment Share on other sites More sharing options...
s1gnal Posted March 13, 2015 Author Share Posted March 13, 2015 Thanks @cyknightIf you are open to a brief assist with identification and software update from 2.3 to 2.5.3, PM me with your rate and availability...happy to pay via PayPal or other method.Yes, the controller needs to be identified before it can be registered, yes Pro is required for ID, yes you can do registration from HE. Quote Link to comment Share on other sites More sharing options...
Cyknight Posted March 13, 2015 Share Posted March 13, 2015 Apart from anything else - identification of the main controller unfortunately Has to be done on-site. VPN offers some ability there if available.Find Neil in the user list and send him a Pm, he may have the setup for it - I'm quite literally stuck on a jobsite for the foreseeable future Quote Link to comment Share on other sites More sharing options...
s1gnal Posted March 13, 2015 Author Share Posted March 13, 2015 in the past, I've simply been onsite to press the identify button at the right time while a dealer is logged in remotely. Not sure why that wouldn't work. Quote Link to comment Share on other sites More sharing options...
Cyknight Posted March 13, 2015 Share Posted March 13, 2015 Because (I'm assuming based on the registration question!) its the MAIN controller you're talking about - without that identified, there's no system to log into. If this isn't the main controller - my apologies - then yes it can certainly be done. Though in that case there'd be no need to register either. Quote Link to comment Share on other sites More sharing options...
s1gnal Posted March 13, 2015 Author Share Posted March 13, 2015 Got it.So, I'd love to hear ideas from dealers here on how a dealer can remote into my network and complete this 5-7 minute task. My suggestion?:- I install Composer Pro on my machine- Let dealer remotely access my desktop, authenticate the installed copy of Composer Pro, do what they need to do.- before end of session, I delete the software But, we all know the above would never happen. Instead, I need to screw around waiting days for a dealer to prioritize coming on-site to perform a 5-7 minute task (identifying, at least). Quote Link to comment Share on other sites More sharing options...
whitneyd Posted March 13, 2015 Share Posted March 13, 2015 I'm no dealer, but i'll give you my experience. I had my main controller crap out. my dealer sent me a new controller and identified it remotely. He remoted in to my computer installed composer pro, and I pressed the identify button when he told me too. He then installed the newest version of composer pro (2.5) at the time and updated my OS version. It may not be part of best practices but it can be done and I bet some of the dealers on this forum would have no problem helping you out. Quote Link to comment Share on other sites More sharing options...
lippavisual Posted March 18, 2015 Share Posted March 18, 2015 Give any dealer login credentials for a VPN into your network. Then it can get done. Quote Link to comment Share on other sites More sharing options...
neil12011 Posted March 25, 2015 Share Posted March 25, 2015 Give any dealer login credentials for a VPN into your network. Then it can get done.This. Quote Link to comment Share on other sites More sharing options...
thecodeman Posted March 27, 2015 Share Posted March 27, 2015 Give any dealer login credentials for a VPN into your network. Then it can get done.Or a team viewer session? Some folks may not have a VPN. Quote Link to comment Share on other sites More sharing options...
Bobbyg99 Posted August 15, 2019 Share Posted August 15, 2019 Hello, can I re identify a controller that is not a main controller with ComposerHe? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted August 15, 2019 Share Posted August 15, 2019 6 hours ago, Bobbyg99 said: Hello, can I re identify a controller that is not a main controller with ComposerHe? no Quote Link to comment Share on other sites More sharing options...
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