samsong Posted April 9, 2015 Share Posted April 9, 2015 Hi All, When I press the red c4 button on my remote, it wont turn on the TV in my living room.It works fine if the TV is on using another source, it will switch to my HC800 navigator.Im guessing I have something wrong in my connections but not sure. My HC800 is in my rackmount and goes into a 4x4 hdmi matrix. See attached screenshot of my connections Thank in advance Link to comment Share on other sites More sharing options...
Cyknight Posted April 9, 2015 Share Posted April 9, 2015 Hmm. So it works fine pressing the "4 logo" if TV is already on? That's a bit weird.Regardless, check if the room in question is connected to the HC800 under "onscreen navigator" Link to comment Share on other sites More sharing options...
samsong Posted April 9, 2015 Author Share Posted April 9, 2015 Yes the room in question is connected to the HC800 onscreen navigator Link to comment Share on other sites More sharing options...
Cyknight Posted April 9, 2015 Share Posted April 9, 2015 if you press once, wait 5 seconds, press again - TV remains off? Link to comment Share on other sites More sharing options...
pat.samson.509 Posted April 9, 2015 Share Posted April 9, 2015 CorrectIt stays offIt works fine in my basement for some reason.Does anything look wrong on my connections page ?Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
pat.samson.509 Posted April 9, 2015 Share Posted April 9, 2015 I just found something weird actually.... If i press the c4 button in my basement it will open the navigator on screen but i cant navigate in it unless i change the room to my living room (room that doesnt turn on tv when c4 is pressed)WEIRDSent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
abeasst Posted April 9, 2015 Share Posted April 9, 2015 So looks like you have the navigator tied to multiple rooms. In composer which room heading is the hc800 listed under? Link to comment Share on other sites More sharing options...
Cyknight Posted April 9, 2015 Share Posted April 9, 2015 Well if you have a controller on a matrix, pressing "4" will normally bring UP the nav - but if the controller recently rebooted, it will likely bring up the room it's physically in. Pressing "4" again at that point would set it to the remote's room.This is a known minor bug - that is not really on the list likely because it's against C4's recommendation anyway (plus as described IS in fact pretty minor).I wonder if this might be related though. Link to comment Share on other sites More sharing options...
Matt Posted April 9, 2015 Share Posted April 9, 2015 What is your customer.control4.com account name and we can look into this? ThanksMatt Link to comment Share on other sites More sharing options...
samsong Posted April 9, 2015 Author Share Posted April 9, 2015 Yes the controller is fed to a matrix and sent to multiple rooms. This could be the cause indeed. Link to comment Share on other sites More sharing options...
pat.samson.509 Posted April 11, 2015 Share Posted April 11, 2015 I fixed it by adding a line in the programming. Thanks for the helpSent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
jfh Posted June 28, 2015 Share Posted June 28, 2015 I fixed it by adding a line in the programming. Thanks for the helpSent from my iPhone using TapatalkWhat did you add? Link to comment Share on other sites More sharing options...
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