Soundinstaller Posted November 8, 2015 Share Posted November 8, 2015 On site right now trying to solve a problem. All three HC250 controlled systems in the house are non-operational. The main HC250 controller, running 2.8, appears on the network (although it does not respond when I ping it), and the IP address can be seen when I choose local system in Composer, but when I try to connect I get this message: "Could not connect to Director/Broker at 192.168.1.181 Director status: disconnected Broker to Director status: Exception: Error reading JToken form JsonReader. Path", line 0, position 0. Broker status disconnected" I have tried resetting by holding down the ID button and powering up the unit. Holding down the ID button until I get three blue lights. No go. Also, when I cycle the power on the controller, the NIC port lights won't light up and blink until I unplug and plug back in the network cable. Does anyone have any suggestions? Link to comment Share on other sites More sharing options...
msgreenf Posted November 8, 2015 Share Posted November 8, 2015 Open system manager and connect in system manager. Then look at the services and see if director is running Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
StroTek LLC Posted November 9, 2015 Share Posted November 9, 2015 Restarting both the broker and director service might help Link to comment Share on other sites More sharing options...
Alex Lewis Posted November 28, 2015 Share Posted November 28, 2015 I've got the same issue. Tried connecting via system manager, and although it appears you cannot connect returning error: 'Error connecting to the device xxx.xxx.xxx.xxx' System been up and running for a while without any issues. Link to comment Share on other sites More sharing options...
smarthomeproject Posted April 4, 2016 Share Posted April 4, 2016 Hi Guys new to the forum, just wondering if anybody got a fix for this.... currently using hc250, My firmware was 2.7.2 I had a project locked error so decided to upgrade to 2.8.1, now I receive the error as most of you have..... Link to comment Share on other sites More sharing options...
StroTek LLC Posted April 4, 2016 Share Posted April 4, 2016 9 minutes ago, smarthomeproject said: Hi Guys new to the forum, just wondering if anybody got a fix for this.... currently using hc250, My firmware was 2.7.2 I had a project locked error so decided to upgrade to 2.8.1, now I receive the error as most of you have..... log in via system manager, and restart the director and broker services Link to comment Share on other sites More sharing options...
smarthomeproject Posted April 4, 2016 Share Posted April 4, 2016 28 minutes ago, Johann Stroh said: log in via system manager, and restart the director and broker services Yes I tried this, I restared those services and hard reboot controller, once I disabled, then same cycle when enabled. No Change Link to comment Share on other sites More sharing options...
StroTek LLC Posted April 5, 2016 Share Posted April 5, 2016 can you do a factory reset on the HC250? Link to comment Share on other sites More sharing options...
smarthomeproject Posted April 6, 2016 Share Posted April 6, 2016 Hi Johann Stroh, thanks for your input, I haven't tried resetting yet but will do later tonight, my dealer said it could be a problem with my patch, is there an updated patch for 2.8.0? my issue stemed from my laptop hdd after I installed a new one, tried to use the composer that I backed up, but it just kept giving me project locked error, so I updated to 2.8 now im getting broker error with jtoken.... frustrating, I can login system manager and ping controller from cmd, but can't make changes within controller. Link to comment Share on other sites More sharing options...
msgreenf Posted April 6, 2016 Share Posted April 6, 2016 Hi Johann Stroh, thanks for your input, I haven't tried resetting yet but will do later tonight, my dealer said it could be a problem with my patch, is there an updated patch for 2.8.0? my issue stemed from my laptop hdd after I installed a new one, tried to use the composer that I backed up, but it just kept giving me project locked error, so I updated to 2.8 now im getting broker error with jtoken.... frustrating, I can login system manager and ping controller from cmd, but can't make changes within controller. Update to 2. 8.2 and that is fixed Sent from my Pixel C using Tapatalk Link to comment Share on other sites More sharing options...
smarthomeproject Posted April 6, 2016 Share Posted April 6, 2016 cheers does anyone know were I can download the 2.8.2 composer and patch for it thanks..... msgreenf I hope your right.... Link to comment Share on other sites More sharing options...
msgreenf Posted April 6, 2016 Share Posted April 6, 2016 1 hour ago, smarthomeproject said: cheers does anyone know were I can download the 2.8.2 composer and patch for it thanks..... msgreenf I hope your right.... a dealer has to install it. Link to comment Share on other sites More sharing options...
Gbohunmi Posted May 10, 2019 Share Posted May 10, 2019 Got to "System Manager" & enable director. If this doesnt work, Try to get another controller (EA5 or EA3 or HC800/HC250 ), connect to it, then add the non-complaint controller to it. You can then upgrade the non-complaint controller. You now need to got back to system manager and enable its director. Link to comment Share on other sites More sharing options...
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