carvelln Posted April 13, 2017 Share Posted April 13, 2017 HI all I posted about trouble with remote connection to C4 last week but then realized it was the whole system that was slow, not just remote connection. I seemed to have gotten everything working again with power cycling of my HC800 unit. However, the problem returned yesterday where the whole system becomes progressively slower, eventually becoming so sluggish that nothing seems to work. Accessing the system through any app (whether on local network or via mobile) is very slow and the load times for the rooms and devices literally take minutes, if they load at all. The night before the system stopped working, we noticed that there was significant lag time between pushing a button on the C4 remote and the command carrying out on screen. Resetting the HC800 again this morning seemed to do the trick and everything seems to working at normal speeds. But this has now happened twice within the span of a week. I've eliminated my ISP, router, modem as the source of the problem as everything else tied to the local network is working normally. Does anyone have any insight into what this could be? Link to comment Share on other sites More sharing options...
msgreenf Posted April 13, 2017 Share Posted April 13, 2017 what version of control4 software are you running? It could be a lot of things.. Link to comment Share on other sites More sharing options...
carvelln Posted April 13, 2017 Author Share Posted April 13, 2017 I believe I am running the most current version. According to my account, the version number is 2.9.1.532460-res Link to comment Share on other sites More sharing options...
msgreenf Posted April 13, 2017 Share Posted April 13, 2017 is it sluggish from the mobile app? Link to comment Share on other sites More sharing options...
carvelln Posted April 13, 2017 Author Share Posted April 13, 2017 Both times that the system stopped responding in the last week, it was sluggish from all apps, whether it was a mobile app or accessing the system through control4.com or using our handheld remotes. Right this moment, everything seems to be working normally, including remote access. But I'm afraid the system will progressively slow down again and keep requiring me to manually reboot the HC800 every few days. Link to comment Share on other sites More sharing options...
thecodeman Posted April 13, 2017 Share Posted April 13, 2017 Sounds like you should enlist the help of a dealer & Control4 tech support. They can enable some debug logging and get to the root cause of what the issue might be - driver issue, programming issue, hardware issue, etc. Link to comment Share on other sites More sharing options...
carvelln Posted April 13, 2017 Author Share Posted April 13, 2017 I did talk to C4 tech support and they think it's due to the wink driver that was recently installed on my system. apparently, they had another customer who called in recrntly with a similar slowdown issue and removal of the driver seemed to address the problem. Has anyone else with the wink driver had the same issue? Link to comment Share on other sites More sharing options...
msgreenf Posted April 13, 2017 Share Posted April 13, 2017 4 minutes ago, carvelln said: I did talk to C4 tech support and they think it's due to the wink driver that was recently installed on my system. apparently, they had another customer who called in recrntly with a similar slowdown issue and removal of the driver seemed to address the problem. Has anyone else with the wink driver had the same issue? @phileaton is the author of that driver... Link to comment Share on other sites More sharing options...
Thatguy230 Posted April 13, 2017 Share Posted April 13, 2017 5 hours ago, carvelln said: I did talk to C4 tech support and they think it's due to the wink driver that was recently installed on my system. apparently, they had another customer who called in recrntly with a similar slowdown issue and removal of the driver seemed to address the problem. Has anyone else with the wink driver had the same issue? I haven't hope i don't Link to comment Share on other sites More sharing options...
phileaton Posted April 14, 2017 Share Posted April 14, 2017 We have had a couple reports like this when there are many devices in the Wink account. Version 2 which is currently in beta, but nearing release addresses this issue. You can use version 2 with any valid license key or by entering the word BETA into the activation key for the driver. Link to comment Share on other sites More sharing options...
2bc4 Posted April 18, 2017 Share Posted April 18, 2017 Exact issue happenend to 2 of my accounts with only 1 myq garage door connected to each project. Also have an anouncement linked to when garage door opens and it wold just keep playing over and over without garage door opening. Removed and seems to be working fine. Trying to get in touch with houselogix to see if they will replace the activation keys purchased for just a myq key. Crossing my fingers that the myq driver doesn't cause the same problems Link to comment Share on other sites More sharing options...
thecodeman Posted April 19, 2017 Share Posted April 19, 2017 17 hours ago, 2bc4 said: Exact issue happenend to 2 of my accounts with only 1 myq garage door connected to each project. Also have an anouncement linked to when garage door opens and it wold just keep playing over and over without garage door opening. Removed and seems to be working fine. Trying to get in touch with houselogix to see if they will replace the activation keys purchased for just a myq key. Crossing my fingers that the myq driver doesn't cause the same problems Hopefully you have better luck getting in touch with Houselogix (SNAPAV now) than we have. Link to comment Share on other sites More sharing options...
2bc4 Posted April 19, 2017 Share Posted April 19, 2017 No luck with multiple calls and emails Link to comment Share on other sites More sharing options...
THEORY Posted April 20, 2017 Share Posted April 20, 2017 You have to call Snap support and get things escalated. I think there is little focus on the driver said of the business now and all for internal development. After numerous calls someone with some authority had mentioned it's not something that there is a large focus on moving forward. Link to comment Share on other sites More sharing options...
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