msgreenf Posted October 25, 2019 Share Posted October 25, 2019 There is no rf plug from somfy that connects to control4. It's either serial or wifi via the mylink Quote Link to comment Share on other sites More sharing options...
gldnk9 Posted October 25, 2019 Share Posted October 25, 2019 serial Quote Link to comment Share on other sites More sharing options...
msgreenf Posted October 25, 2019 Share Posted October 25, 2019 Have you tried reseating the serial connector? Quote Link to comment Share on other sites More sharing options...
gldnk9 Posted October 25, 2019 Share Posted October 25, 2019 no, i didn't try that, I will try that right now... Quote Link to comment Share on other sites More sharing options...
gldnk9 Posted October 25, 2019 Share Posted October 25, 2019 that didn't work. the thing is, the remotes work fine. it is just the buttons on the wall....supposedly they are programmed fine on the control4 system. ALL UP ALL DOWN, and then MASTER BEDROOM ALL UP MASTER BATH ALL DOWN MASTER BEDROOM ALL DOWN MASTER BATH ALL DOWN but when I push any of the bottoms they do not do anything Quote Link to comment Share on other sites More sharing options...
eggzlot Posted October 25, 2019 Share Posted October 25, 2019 2 minutes ago, gldnk9 said: that didn't work. the thing is, the remotes work fine. it is just the buttons on the wall....supposedly they are programmed fine on the control4 system. ALL UP ALL DOWN, and then MASTER BEDROOM ALL UP MASTER BATH ALL DOWN MASTER BEDROOM ALL DOWN MASTER BATH ALL DOWN but when I push any of the bottoms they do not do anything do you have Composer Home Edition to log in to look at the programming? You say they are "supposedly" programmed fine, but do you know? I recall having to name blinds and create groups and the like for Somfy - maybe after you moved in the name changed (ie you created your own account for the app or something) and therefore Somfy/C4 are not talking - so your Somfy remotes work but the C4 keypads dont? Unless its a C4 remote, but then again same deal maybe the programming on the wall keypad is just older. Quote Link to comment Share on other sites More sharing options...
alanchow Posted October 25, 2019 Share Posted October 25, 2019 1 hour ago, msgreenf said: There is no rf plug from somfy that connects to control4. It's either serial or wifi via the mylink Or wifi using bond home in all honesty why not contact the dealer who installed it? msgreenf 1 Quote Link to comment Share on other sites More sharing options...
gldnk9 Posted October 25, 2019 Share Posted October 25, 2019 i did contact dealer and i think it is the programming, he told me to go to the link to see if i could do it myself, but i think it is all BS cuz the instructions don't tell you anything. I already posted the link he sent to me. They don't know what they are doing so often it takes them 4-5 hours to figure stuff out so then we are paying for all of their "learning" and figuring out time............ we are fed up with this system - we have to pay them to do everything, they won't let us have any programming control. I HATE THAT....so if we want to change the lights to come on at a different time we have to contact them and they charge us every time. Now these buttons don't work but the remotes do so it is totally something to do with the control4 system. We are going to sell the whole thing........move toward Alexa to control stuff....anyway, thanks for help, just going to get OTHER switches and the new somfy wall plug that works with the app and control via ALEXA. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted October 25, 2019 Share Posted October 25, 2019 Not sure why you need caps but I am happy to login and see how to fix it Quote Link to comment Share on other sites More sharing options...
gldnk9 Posted October 25, 2019 Share Posted October 25, 2019 sorry for the caps...just not happy with the control4 system. sorry Quote Link to comment Share on other sites More sharing options...
lippavisual Posted October 25, 2019 Share Posted October 25, 2019 5 minutes ago, gldnk9 said: sorry for the caps...just not happy with the control4 system. sorry Pay the $150 for Composer HE, which is the dealer programming software without the ability to add components and make the correct binding pathways. Otherwise, very powerful if you want your own control. Or buy the Bond device and switch to using that for control. Somfy control products historically suck unfortunately. eggzlot 1 Quote Link to comment Share on other sites More sharing options...
eggzlot Posted October 25, 2019 Share Posted October 25, 2019 2 minutes ago, lippavisual said: Pay the $150 for Composer HE, which is the dealer programming software without the ability to add components and make the correct binding pathways. Otherwise, very powerful if you want your own control. Or buy the Bond device and switch to using that for control. Somfy control products historically suck unfortunately. Agree with buying composer. Mylink was flakey until v5.2. Since them I have 100% uptime for maybe 2-3 months. Prior to that it would drop every few days Quote Link to comment Share on other sites More sharing options...
msgreenf Posted October 25, 2019 Share Posted October 25, 2019 Mine too has been perfect on 5.2. But the user says he is using serial... So should be Rock solid. Quote Link to comment Share on other sites More sharing options...
gldnk9 Posted October 25, 2019 Share Posted October 25, 2019 is software easy to use or will i have to end up getting the dealer to help again.... Quote Link to comment Share on other sites More sharing options...
msgreenf Posted October 25, 2019 Share Posted October 25, 2019 Pretty easy Quote Link to comment Share on other sites More sharing options...
gldnk9 Posted October 25, 2019 Share Posted October 25, 2019 thanks Quote Link to comment Share on other sites More sharing options...
eggzlot Posted October 25, 2019 Share Posted October 25, 2019 3 hours ago, msgreenf said: Mine too has been perfect on 5.2. But the user says he is using serial... So should be Rock solid. Yep was just saying to the other reply about somfy connections being poor. The recent updates hopefully negated their past poor performance Quote Link to comment Share on other sites More sharing options...
eggzlot Posted October 25, 2019 Share Posted October 25, 2019 3 hours ago, gldnk9 said: is software easy to use or will i have to end up getting the dealer to help again.... Very easy i am tech savvy but not a programmer and I can do it. It’s mostly graphical logic programming if that make sense comes with a year for 4site too so at most you are out $50 Quote Link to comment Share on other sites More sharing options...
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