Mattycee Posted October 26, 2017 Share Posted October 26, 2017 I bought an SR260 remote on eBay and when it arrived it had the hourglass icon on the display with a red dash underneath going across 3 times. I have tried both the Room Off #*13143, and holding the C4 button and 0 when I put the batteries back in and neither did anything at all. Are there any other key combo's I can try or any other pointers, or is this just a shot duck? They have no more stock so I am hoping to get it up and running so I don't have to pay return shipping and also wait for ages to grab this from another supplier. Hopefully someone can help! Quote Link to comment Share on other sites More sharing options...
Derrick Cain Posted October 26, 2017 Share Posted October 26, 2017 The Hourglass indicates it cannot find the network. You'll need a dealer to add this device to your project, there is no way to do this without a dealer. Quote Link to comment Share on other sites More sharing options...
Mattycee Posted November 12, 2017 Author Share Posted November 12, 2017 On 27/10/2017 at 12:59 AM, Derrick Cain said: The Hourglass indicates it cannot find the network. You'll need a dealer to add this device to your project, there is no way to do this without a dealer. Yes I was getting the dealer to add it and it would not do anything else at all apart from the hourglass. As I am new to this, does the 260 show anything if it leaves the network (Like the 250 does when it tells you it is leaving the network) and is it still 4 presses of the 4 button to join it up. Quote Link to comment Share on other sites More sharing options...
pdapice Posted November 12, 2017 Share Posted November 12, 2017 i had this problem with a SR260 that i purchase from ebay also, the solution for me was to bring it within 2 feet of the controller when i attempted to discover it on the network. once i did that it found the network fine and joined. I did however try all of the reset codes first before i figured that out, so that may also be part of the process msgreenf 1 Quote Link to comment Share on other sites More sharing options...
rolldog Posted November 20, 2017 Share Posted November 20, 2017 Every now and then, I get the same on mine. I just remove the battery cover, remove the battery, put it back in, and it connects back to my network. I'm assuming the remote has already been added to your C4 controller. Quote Link to comment Share on other sites More sharing options...
Often Confused Posted June 25, 2019 Share Posted June 25, 2019 I had this problem today when I had to turn off my router. When I rebooted that, got the hourglass. Realised I had turned off everything when I turned off the router, ie the Control4 box as well. So I did this: turned off router turned off Control 4 box turned on router and waited until I could see it was working by checking on phone and doing a speed test turned on Control4 box took batteries out of remote and put back in This seemed to work. Hope this helps someone else! Quote Link to comment Share on other sites More sharing options...
Gene Brooks Posted October 19, 2019 Share Posted October 19, 2019 Have a C4-SR260. Was working fine four hours ago. Now, it won't control anything. Screen is blank except for showing hourglass on reinserting battery and for half second when pressing red C4 button. Changing symbol in upper right of screen shows full, but appears pinkish. When push Watch button, get hour glass flash and small red rectangle in lower right of screen. What is going on? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted October 19, 2019 Share Posted October 19, 2019 13 minutes ago, Gene Brooks said: Have a C4-SR260. Was working fine four hours ago. Now, it won't control anything. Screen is blank except for showing hourglass on reinserting battery and for half second when pressing red C4 button. Changing symbol in upper right of screen shows full, but appears pinkish. When push Watch button, get hour glass flash and small red rectangle in lower right of screen. What is going on? i would recommend having a dealer Rejoin it to your mesh - I am happy to help Quote Link to comment Share on other sites More sharing options...
Roxanne Posted September 24, 2020 Share Posted September 24, 2020 Hi all! Having the hourglass and red lights at bottom of remote screen. Tried all the suggestions still nothing. I was cleaning moved all equipment and that’s where it went wrong! Quote Link to comment Share on other sites More sharing options...
AndyS Posted December 14, 2020 Share Posted December 14, 2020 On 6/25/2019 at 8:51 AM, Often Confused said: I had this problem today when I had to turn off my router. When I rebooted that, got the hourglass. Realised I had turned off everything when I turned off the router, ie the Control4 box as well. So I did this: turned off router turned off Control 4 box turned on router and waited until I could see it was working by checking on phone and doing a speed test turned on Control4 box took batteries out of remote and put back in This seemed to work. Hope this helps someone else! It did for me - thanks Quote Link to comment Share on other sites More sharing options...
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