Pounce Posted July 22, 2020 Share Posted July 22, 2020 1 hour ago, WhyPhy said: I also want to help VS succeed. I know how hard it can be for small technology companies. Yeah, the out-of-box experience wasn't ideal. I eventually looked on the website when I got around to installing the Control4 drivers, but that wasn't until after the "ghost key press issue" presented itself. I'm guessing I'm not the only person to ever experience this. Even if full instructions aren't in the box, there should at least be the warning message about not plugging it in without first downloading the app, and also a link to the full online instructions. I think most people that buy this device know exactly what they are buying. Very few people are buying these like a pair of airpods. I think we all appreciate your frustration and the feedback has been given. Do you need any additional help to get going or get to a good place? Quote Link to comment Share on other sites More sharing options...
Köhler Medientechnik Posted July 22, 2020 Share Posted July 22, 2020 21 hours ago, Eric Stiff said: Precisely why as a smart home professional I use custom programming to take care of such issues. <SARCASM>I would prefer not to force smart home professionalists to implement workarounds for issues that could easily be fixed by the manufacturer...</SARCASM> Quote Link to comment Share on other sites More sharing options...
WhyPhy Posted July 22, 2020 Share Posted July 22, 2020 1 hour ago, Pounce said: Do you need any additional help to get going or get to a good place? It was more of a challenging process than anticipated, but everything is working now. Hopefully the feedback will lead to improvements to make it easier for others in the future. Quote Link to comment Share on other sites More sharing options...
videostorm Posted July 22, 2020 Author Share Posted July 22, 2020 3 hours ago, WhyPhy said: I also want to help VS succeed. I know how hard it can be for small technology companies. Yeah, the out-of-box experience wasn't ideal. I eventually looked on the website when I got around to installing the Control4 drivers, but that wasn't until after the "ghost key press issue" presented itself. I'm guessing I'm not the only person to ever experience this. Even if full instructions aren't in the box, there should at least be the warning message about not plugging it in without first downloading the app, and also a link to the full online instructions. Thanks for the feedback. If Android ever changes to allow us to remove the full screen launch on boot it will certainly be removed. The only thing that ships with the IRUSB hardware is the card bundled with the device that says, "Video Storm LLC IRUSB, For setup instructions visit www.video-storm.com". Physical instructions just aren't practical for this device. Plus the online ones are always up to date. Leaving the IRUSB device plugged into a Shield that DOESN'T have the IRUSB app on it: Yeah, that isn't a good idea. It isn't going to break anything though. The "ghost key press" you observed is actually the device requesting our app, which it must do to ensure the app is always running even if the OS hits bugs or memory issues. It is hard to anticipate everything users will do. Funny story (ok, funny to me anyway): Last week a customer called us to say his IRUSB stopped working. After going through the basic questions, it turns out he had cut off the IR end of the device "because he doesn't use IR, only IP". After I explained he just destroyed his device, he was upset that we didn't have a warning in our instructions not to do this. I then asked him if he had read our instructions, and he said no because he doesn't have time for that. We do add things like this to our instructions / FAQs when several people encounter the same issue. For IRUSB in particular, the most important "do not do" is "Don't use the Amazon ethernet adapter (for Fire stick)". We put this all over the instructions, and yet 25% of the support tickets for fire stick are this issue..... msgreenf, Köhler Medientechnik, Matt Lowe and 2 others 5 Quote Link to comment Share on other sites More sharing options...
msgreenf Posted July 22, 2020 Share Posted July 22, 2020 36 minutes ago, videostorm said: Funny story (ok, funny to me anyway): Last week a customer called us to say his IRUSB stopped working. After going through the basic questions, it turns out he had cut off the IR end of the device "because he doesn't use IR, only IP". yes funny story Quote Link to comment Share on other sites More sharing options...
Eric Stiff Posted August 1, 2020 Share Posted August 1, 2020 On 6/28/2020 at 4:38 PM, Eric Stiff said: I can now confirm this does not work. I have to put the full QHID command in a custom app line and call them that way. Also, I am now getting this repeating error code in the Shield LUA window (the filename is different because I pack Nvidia icons into the c4z so I'm not looking at Fire TV icons for my Nvidia Shield): LUA_ERROR [id: 383][name: Universal Android Driver With Nvidia Icons][file: mediaplayer_android_irusb_shield.c4z][method: ReceivedFromNetwork]: [string "Lua Code"]:762: attempt to compare number with nil This error goes away when I reboot but eventually comes back. On 6/29/2020 at 10:43 AM, videostorm said: That error message is an old bug related to the play status readback that sometimes shows up. Please open a support ticket at https://netplay.freshdesk.com/ and post your lua log and the navigator commands you are using. Hopefully we can finally isolate it to fix it. @videostorm It comes back without me using any navigator commands and just keeps scrolling about once a second. Quote Link to comment Share on other sites More sharing options...
Eric Stiff Posted November 27, 2020 Share Posted November 27, 2020 (edited) Never mind, "draw over other apps" got turned off with the update. Edited November 27, 2020 by Eric Stiff Figured it out. Quote Link to comment Share on other sites More sharing options...
mPower Posted January 10, 2021 Share Posted January 10, 2021 Is this really the only way to control an Nvidia Shield with C4? Quote Link to comment Share on other sites More sharing options...
Cyknight Posted January 10, 2021 Share Posted January 10, 2021 Yup, AFAIK the shield doesn't have IR (and even if it did, it would not be a great option), and I'm not aware of any other driver that is currently functional. Quote Link to comment Share on other sites More sharing options...
feffe Posted March 2, 2021 Share Posted March 2, 2021 I can gladly tell you guys all that a IP based driver is now avaiable. Just got my "SHIELD TV" discoverd in Composer and added it to my living room and connected HDMI. Works lika a charm! Quote Link to comment Share on other sites More sharing options...
Eric Stiff Posted March 2, 2021 Share Posted March 2, 2021 1 hour ago, feffe said: I can gladly tell you guys all that a IP based driver is now avaiable. Just got my "SHIELD TV" discoverd in Composer and added it to my living room and connected HDMI. Works lika a charm! I've loaded it too but I'm not "using" it. I still much prefer the VideoStorm driver's functionality. lippavisual 1 Quote Link to comment Share on other sites More sharing options...
istreich Posted March 2, 2021 Share Posted March 2, 2021 Eric, can you share with is better on Videostorm than native Control4. Would be great as it is unclear what functionality differences are. Thanks Quote Link to comment Share on other sites More sharing options...
Eric Stiff Posted March 2, 2021 Share Posted March 2, 2021 3 minutes ago, istreich said: Eric, can you share with is better on Videostorm than native Control4. Would be great as it is unclear what functionality differences are. Thanks VideoStorm also provides direct access to the colored buttons, plus the ability to add commands for direct app access in case there is an app that doesn't have a Universal Mini Driver. istreich and videostorm 1 1 Quote Link to comment Share on other sites More sharing options...
istreich Posted March 4, 2021 Share Posted March 4, 2021 Thanks Eric. Very helpful to know that. Surprising that the native driver does not include those. They seem to be as important features to have, not really nice to have. Is long press in both drivers? Working well? Quote Link to comment Share on other sites More sharing options...
Eric Stiff Posted March 4, 2021 Share Posted March 4, 2021 22 minutes ago, istreich said: Thanks Eric. Very helpful to know that. Surprising that the native driver does not include those. They seem to be as important features to have, not really nice to have. Is long press in both drivers? Working well? I don't know about the Nvidia driver. @videostorm provides a long press option but not with the "select" button. This is a limitation of the C4 remote itself because the "select" button does not actually provide a long press capability. It only sends a "single tap" no matter how long you hold the button. Quote Link to comment Share on other sites More sharing options...
Eric Stiff Posted March 4, 2021 Share Posted March 4, 2021 Here's the explanation on Long Press from @videostorm Quote Link to comment Share on other sites More sharing options...
Cyknight Posted March 4, 2021 Share Posted March 4, 2021 2 hours ago, istreich said: Thanks Eric. Very helpful to know that. Surprising that the native driver does not include those. They seem to be as important features to have, not really nice to have. Is long press in both drivers? Working well? In essence, long-press enter on a shield is just a context menu - something that one would assign to info or guide on a C4 remote. As per videostorm's explanation, this is due to limited available buttons - a C4 remote/screen may not work the same as the original remote, simply because it's layout is different - but that doesn't mean the underlying codes aren't available under their 'own' buttons. Eric Stiff 1 Quote Link to comment Share on other sites More sharing options...
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