Pounce Posted April 3, 2018 Share Posted April 3, 2018 1 hour ago, thegreatheed said: You knew full well it was in Closed Beta and there was no availability date. I didn't until I read it here. Link to comment Share on other sites More sharing options...
thegreatheed Posted April 3, 2018 Share Posted April 3, 2018 1 minute ago, Pounce said: I didn't until I read it here. Who told you otherwise? Control4 certainly hasn't announced anything else. Just because you didn't hear that announcement doesn't mean that it didn't happen. Link to comment Share on other sites More sharing options...
Pounce Posted April 3, 2018 Share Posted April 3, 2018 1 hour ago, appliedautomation said: Maybe I'm being blind but the PDF that is linked in this thread I can't find on the control4 website. Is it linked anywhere or is this document linked from the dealer site? Doesn't look like a person can deep link to the page. https://www.control4.com/docs/ Pick Intercom Solutions from the Product dropdown Link to comment Share on other sites More sharing options...
Pounce Posted April 3, 2018 Share Posted April 3, 2018 3 minutes ago, thegreatheed said: Who told you otherwise? Control4 certainly hasn't announced anything else. Just because you didn't hear that announcement doesn't mean that it didn't happen. Out of curiosity, what outcome do you want from this exchange? I'm not trying to argue at all. I'm just being factual. I read and I am putting together several upgrades to a system I am purchasing as part of a house purchase. Video intercom is one of the features I am trying to solve. Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted April 4, 2018 Share Posted April 4, 2018 I just think some people get a bit over protective and instead of just saying Oh we made a mistake they blame the person for pointing it out and trying to get it amended. I tried Link to comment Share on other sites More sharing options...
Pounce Posted April 4, 2018 Share Posted April 4, 2018 34 minutes ago, Gary Leeds UK said: I just think some people get a bit over protective and instead of just saying Oh we made a mistake they blame the person for pointing it out and trying to get it amended. I tried Pretty much. Let me sum up the issue from my perspective as a person that is not a dealer: In order to figure out what Control4 can do for me and which products I need to augment an installation I have to read the manuals and materials. The website is pretty light on details. Since I like technical documents and know the "devil is in the details" I typically read the manuals after reading marketing materials. In this case I did read the manuals and as such had a reasonable belief of the functionality. When I find that what's in the manuals of products does not match what is in the products I start to mistrust the documents and the company. One needs to be able to generally trust the documents for general feature implementation. I'm not bent out of shape over this, but I now know I have to spend more of my time validating that the information I am getting from the company is actually correct in the key functionality I am trying to implement. Not happy about it and I think it reduces my satisfaction with the company. I have to read through long rambling threads to get the value... heh. Made you look. I'm a software architect in a corp environment. When I buy software I can tell you that every single vendor is SUPER careful about talking about features that have not been implemented. They know they can get into trouble. Control4 is probably a little more insulated since dealers tend to be the source of information for end users. Link to comment Share on other sites More sharing options...
thegreatheed Posted April 4, 2018 Share Posted April 4, 2018 1 hour ago, Gary Leeds UK said: I just think some people get a bit over protective and instead of just saying Oh we made a mistake they blame the person for pointing it out and trying to get it amended. I tried Yeah, but, by your own admission, you leveraged a cheap touch screen out of the situation. This is hardly just "trying to get it amended". You're trying to gain from it. Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted April 4, 2018 Share Posted April 4, 2018 No i was offered a a Cheap Touch Screen for the information I was given was incorrect. I spend good money with my Dealer he was sorry about the information he give me. That is was you call customer service The remote dealers I have delta with on this site can not say I under pay. Link to comment Share on other sites More sharing options...
Cyknight Posted April 4, 2018 Share Posted April 4, 2018 5 hours ago, Gary Leeds UK said: No i was offered a a Cheap Touch Screen for the information I was given was incorrect. I spend good money with my Dealer he was sorry about the information he give me. That is was you call customer service The remote dealers I have delta with on this site can not say I under pay. And it points out where the actual ERROR was - with your dealer. Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted April 5, 2018 Share Posted April 5, 2018 Yes agree, however the PDF is still wrong Link to comment Share on other sites More sharing options...
thegreatheed Posted April 5, 2018 Share Posted April 5, 2018 11 hours ago, Gary Leeds UK said: Yes agree, however the PDF is still wrong Nope. Wrong would be factually inaccurate. I see like zero detail in that PDF on the app, so nothing is factually inaccurate. "Forward-looking" is the worst I would consider it. Link to comment Share on other sites More sharing options...
dinom Posted April 5, 2018 Share Posted April 5, 2018 Also each PDF linked to in this thread has this in the disclaimer: "All specifications subject to change without notice." So that pretty much covers it. Link to comment Share on other sites More sharing options...
msgreenf Posted April 5, 2018 Share Posted April 5, 2018 5 minutes ago, dinom said: Also each PDF linked to in this thread has this in the disclaimer: "All specifications subject to change without notice." So that pretty much covers it. like any public company... Link to comment Share on other sites More sharing options...
Pounce Posted April 5, 2018 Share Posted April 5, 2018 45 minutes ago, dinom said: Also each PDF linked to in this thread has this in the disclaimer: "All specifications subject to change without notice." So that pretty much covers it. Sorry, but that doesn't meet the requirements of safe harbor rules. Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted April 5, 2018 Share Posted April 5, 2018 Control 4 said they’re talking about the capabilities of the Intercom System. looks like us Brits care a bit more about the detail 😜 Link to comment Share on other sites More sharing options...
dcovach Posted April 5, 2018 Share Posted April 5, 2018 Come on people. Let's not get @Gary Leeds UK wound up again. I had him calmed down for a moment yesterday. Let's not start world war control4 over this. We all know the reality of the current situation. Our complaining or arguing isn't going to speed things up. Personally, I'd rather wait for a rock solid app then settle for something with a lot of bugs... Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted April 5, 2018 Share Posted April 5, 2018 Deep breath - count to 10 cheers Dan Link to comment Share on other sites More sharing options...
Pounce Posted April 5, 2018 Share Posted April 5, 2018 6 minutes ago, dcovach said: Come on people. Let's not get @Gary Leeds UK wound up again. I had him calmed down for a moment yesterday. Let's not start world war control4 over this. We all know the reality of the current situation. Our complaining or arguing isn't going to speed things up. Personally, I'd rather wait for a rock solid app then settle for something with a lot of bugs... Agreed. It makes little sense to defend the obvious documentation confusion. Lets not be fanboi about it. Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted April 10, 2018 Share Posted April 10, 2018 Its coming soon -The Tech Guy at my dealer (Sam) was on training yesterday for the App - When I called to speak to him. Will call tomorrow to see if he is back ?? Link to comment Share on other sites More sharing options...
Stevestobo Posted April 10, 2018 Share Posted April 10, 2018 13 minutes ago, Gary Leeds UK said: Its coming soon -The Tech Guy at my dealer (Sam) was on training yesterday for the App - When I called to speak to him. Will call tomorrow to see if he is back ?? Let’s hope it’s out soon then Link to comment Share on other sites More sharing options...
Cyknight Posted April 10, 2018 Share Posted April 10, 2018 1 hour ago, Gary Leeds UK said: Its coming soon -The Tech Guy at my dealer (Sam) was on training yesterday for the App - When I called to speak to him. Will call tomorrow to see if he is back ?? That's funny as hell. Thanks for the laugh Link to comment Share on other sites More sharing options...
mcfod Posted April 11, 2018 Share Posted April 11, 2018 i've read a few of the pages of this thread, and cant see that anyone has yet pointed out the alternative to waiting for the app - use a 3rd party service! if you already have a DS2, its possible to configure the 2nd SIP account to use a cloud pbx service so it calls your mobile, if that service supports video you will get full functionality, if its voice only then you can either accept that and use your cctv app to validate the call before opening the door. If you prefer you could put a basic IP PBX on site instead of a cloud service. alternatively, as the DS2 is a rebadge of the 2N Verso (and the Mini is a Solo), you can use 2N's own video service, which is a couple of euro/dollar per month, so you can have maybe 3 devices on the system before it costs the same as the foresight licence is going to cost anyway to be able to use the app. or, if you've not yet bought the DS2, just buy the 2N version then you get loads more options (touch keypad, touchscreen, fingerprint reader, rfid, bluetooth reader, extra buttons, etc) and implement the driver so you can call into the C4 controller same as a DS2 does, and use any of the above services if you want off site calls. we've been integrating like this for our C4 installers long before the DS2 was even in development Link to comment Share on other sites More sharing options...
eggzlot Posted April 11, 2018 Share Posted April 11, 2018 58 minutes ago, mcfod said: i've read a few of the pages of this thread, and cant see that anyone has yet pointed out the alternative to waiting for the app - use a 3rd party service! if you already have a DS2, its possible to configure the 2nd SIP account to use a cloud pbx service so it calls your mobile, if that service supports video you will get full functionality, if its voice only then you can either accept that and use your cctv app to validate the call before opening the door. If you prefer you could put a basic IP PBX on site instead of a cloud service. alternatively, as the DS2 is a rebadge of the 2N Verso (and the Mini is a Solo), you can use 2N's own video service, which is a couple of euro/dollar per month, so you can have maybe 3 devices on the system before it costs the same as the foresight licence is going to cost anyway to be able to use the app. or, if you've not yet bought the DS2, just buy the 2N version then you get loads more options (touch keypad, touchscreen, fingerprint reader, rfid, bluetooth reader, extra buttons, etc) and implement the driver so you can call into the C4 controller same as a DS2 does, and use any of the above services if you want off site calls. we've been integrating like this for our C4 installers long before the DS2 was even in development Do you have experience with the 2n video kit? Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted April 11, 2018 Share Posted April 11, 2018 Latest Gossip - The first App had to be scrapped due to issues and a New App Created. This App is still in Beta and has a couple of issues which need to be sorted. The release date is not known Hopefully the above will Give CY a smile. Link to comment Share on other sites More sharing options...
nevets23 Posted April 11, 2018 Author Share Posted April 11, 2018 Latest Gossip - The first App had to be scrapped due to issues and a New App Created. This App is still in Beta and has a couple of issues which need to be sorted. The release date is not known Hopefully the above will Give CY a smile. So basically, nothing has changed. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
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