AshMania Posted May 1, 2018 Share Posted May 1, 2018 Hi all My DS2 door station and my T3 touchscreens all seem to be offline - the intercom mentions "Station Offline" when I try to make a call or connect with another touchscreen or the door station. I have tried power cycling the touchscreens and the EA5 controller (as well as the Ubiquiti Edgerouter and my Zyxel Network Switch) in various orders of sequence - but the issue remains. Strangely enough, the camera of the DS2 works fine and the touchscreens are able to do other functions fine - so I doubt its a network issue. I am running the latest 2.10.1.544795 OS if it matters. The DS2 door bell not working is my most immediate concern. Thoughts on what issue it could be? Thanks Link to comment Share on other sites More sharing options...
South Africa C4 user Posted May 1, 2018 Share Posted May 1, 2018 Reboot and wait 10 minutes. That often sorts out this sort of problem. Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted May 1, 2018 Share Posted May 1, 2018 On our hols at the moment and we have lost video from DS2 no issues with any other cameras Link to comment Share on other sites More sharing options...
mujtaba.khokhar Posted May 1, 2018 Share Posted May 1, 2018 Hi all My DS2 door station and my T3 touchscreens all seem to be offline - the intercom mentions "Station Offline" when I try to make a call or connect with another touchscreen or the door station. I have tried power cycling the touchscreens and the EA5 controller (as well as the Ubiquiti Edgerouter and my Zyxel Network Switch) in various orders of sequence - but the issue remains. Strangely enough, the camera of the DS2 works fine and the touchscreens are able to do other functions fine - so I doubt its a network issue. I am running the latest 2.10.1.544795 OS if it matters. The DS2 door bell not working is my most immediate concern. Thoughts on what issue it could be? ThanksYou might have to delete the door station and the touch screen and then re add them, just check your connections and I’m guessing your network is okay? And you dealer has enabled everything required in the Zyxel SwitchThere also is a firmware for the ds2 and the touch screens I think you dealer will have to to the update for the ds2 Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
AshMania Posted May 2, 2018 Author Share Posted May 2, 2018 Finally got it working by reverting to an old backup - I guess something got corrupted somewhere over time. But DS2 still keeps switching from offline to online - not sure what is going on. Link to comment Share on other sites More sharing options...
Destroyer of Worlds Posted October 9, 2018 Share Posted October 9, 2018 Several months later... DS2 Mini door station running on PoE seems to revert to offline status and 4 presses of its button briefly make it show then goes offline again. My dealer is complaining to me that my firewall is doing it, but EA5 to DS2 is LAN traffic unless C4 is not telling us something. Link to comment Share on other sites More sharing options...
Destroyer of Worlds Posted October 24, 2018 Share Posted October 24, 2018 Doorbell was replaced and worked briefly. Now stuck in offline and completely useless. Ordering ring doorbell 2 as whatever love my dealer has for PoE devices is overshadowing the functionality those devices provide. Link to comment Share on other sites More sharing options...
mandiola Posted October 25, 2018 Share Posted October 25, 2018 13 hours ago, Destroyer of Worlds said: Doorbell was replaced and worked briefly. Now stuck in offline and completely useless. Ordering ring doorbell 2 as whatever love my dealer has for PoE devices is overshadowing the functionality those devices provide. Out of curiosity, can you ping the ds when it goes offline? If you decide to get rid of it send me a pm. I wouldn’t mind playing around with it depend on what you want for it. Link to comment Share on other sites More sharing options...
Destroyer of Worlds Posted October 26, 2018 Share Posted October 26, 2018 Cannot ping it when offline. 100% packet failure. Went to my firewall and made it a static IP. Unplugged and replugged in the ethernet and then rang it 4 times. Now shows online and works. If it keeps dropping though, it's going to the trash. Link to comment Share on other sites More sharing options...
Destroyer of Worlds Posted January 27, 2019 Share Posted January 27, 2019 Alas DS2 went offline again, which is to say for the 5th time. This is the second unit, with C4 sending a replacement after the 4th issue. I really wish there was a way to power these without PoE. PoE seems to suffer from event duration issues like no one hitting the doorbell button for extended periods of time and the unit just goes offline. I'm about the rip this one out again and get a Ring Pro and just chalk it up to a bad product. Link to comment Share on other sites More sharing options...
Adidaswood Posted January 28, 2019 Share Posted January 28, 2019 well i'm not sure a ring pro is the answer either. I want to rip that thing off the front of my house. It never connects when I need it. Not loving it. Link to comment Share on other sites More sharing options...
msgreenf Posted January 28, 2019 Share Posted January 28, 2019 Alas DS2 went offline again, which is to say for the 5th time. This is the second unit, with C4 sending a replacement after the 4th issue. I really wish there was a way to power these without PoE. PoE seems to suffer from event duration issues like no one hitting the doorbell button for extended periods of time and the unit just goes offline. I'm about the rip this one out again and get a Ring Pro and just chalk it up to a bad product.If you have poe get the ring elite. Sent from my BBF100-2 using Tapatalk Link to comment Share on other sites More sharing options...
Destroyer of Worlds Posted January 29, 2019 Share Posted January 29, 2019 Since it seems like the Cat6 Augmented cable run from rack to room was nicked by drywall installed "somewhere" and confirmed by my dealer thru a tone test, it provides the power but unstable network connectivity. Hence, PoE is not the way to go. I think the only recourse in this case is to explore EoP (Ethernet over Power) or wifi doorbells with a local wifi extender (although most wifi extenders tend to offer a single ethernet port as well). I prefer minor surgery in this case to exploratory drywall ripping and line checking. Link to comment Share on other sites More sharing options...
vitali Posted February 1, 2019 Share Posted February 1, 2019 Step #1 Rid off from dealer who can't tone CAT5/6 cable and instead toning changing doorstations. Step #2 find dealer near by who can SWolution 1 1. find 2 good pairs in cable (color doesn't meter) just any. 2. make them network pair 3. install PoE near doorstation and and use damaged cable for lan (2 good pairs) and some short cable goes directly from PoE to doorstation. Solution #2 1. find 2 good pairs in cable (color doesn't meter) just any. 2. make them network pair 3. damaged pairs can be used for providing 12/15 volt just from regular power supply. It will work. Solution #3 Use "doorbird" it will work only with 2 good pairs (network and power over 2 pairs only) Im sure I can make it working with out "big damages" around Link to comment Share on other sites More sharing options...
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