quezzmo Posted January 5, 2019 Share Posted January 5, 2019 Samsung and DirecTV remotes control tv volume as normal. Control4 remote and the Control4 app work normally but they stopped controlling volume yesterday. I'm not aware of any updates or power interruptions. I unplugged the controller and I have reset the remote. Neither worked. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted January 5, 2019 Share Posted January 5, 2019 what do you mean by reset remote? do other functions work? Do they power on the TV properly? How is the TV controlled? DId the IR bud fall off if IR? Quote Link to comment Share on other sites More sharing options...
quezzmo Posted January 5, 2019 Author Share Posted January 5, 2019 I removed a battery for 30 seconds and let the remote reconnect. I thought that was easy and worth a try. The Control4 remote and the Control4 app work normally with the exception of volume control. Channels, guide etc. all work. So I'm thinking it's not a IR or connection problem. Quote Link to comment Share on other sites More sharing options...
Brownbatsbreath Posted January 5, 2019 Share Posted January 5, 2019 No changes to anything in your system? Almost sounds like a binding/end point issue. Quote Link to comment Share on other sites More sharing options...
quezzmo Posted January 5, 2019 Author Share Posted January 5, 2019 No sir. No changes. My system was installed one month ago. I was hoping to fix it myself this weekend and not bother my installer. Quote Link to comment Share on other sites More sharing options...
Brownbatsbreath Posted January 5, 2019 Share Posted January 5, 2019 Is there an IR bud on the tv? Do you see it flash when the tv is powered on? Do you see it flash when you try and adjust the volume using the C4 remote? Quote Link to comment Share on other sites More sharing options...
quezzmo Posted January 5, 2019 Author Share Posted January 5, 2019 I think they stuck the bud to the bottom edge of the TV. I'll check when I get home. Quote Link to comment Share on other sites More sharing options...
jfh Posted January 5, 2019 Share Posted January 5, 2019 If you do have an IR bud check to make sure it’s firmly plugged into the controller. I had this same problem once and the physical connection was loose. Brownbatsbreath 1 Quote Link to comment Share on other sites More sharing options...
zaphod Posted January 9, 2019 Share Posted January 9, 2019 Is it possible that IP address of the TV changed? (if you are using IP control) DarthData 1 Quote Link to comment Share on other sites More sharing options...
Murf Posted December 28, 2019 Share Posted December 28, 2019 Just installed contol4 ea controller with its remote (not neo) and lost volume control and mute after a few days. Coincidently, also installed a new router but not connected with the Contol4 equipment. Any suggestions to restore? Reboot,etc.? Quote Link to comment Share on other sites More sharing options...
OceanDad Posted December 28, 2019 Share Posted December 28, 2019 2 hours ago, Murf said: Just installed contol4 ea controller with its remote (not neo) and lost volume control and mute after a few days. Coincidently, also installed a new router but not connected with the Contol4 equipment. Any suggestions to restore? Reboot,etc.? What device(s) have you lost volume control of ? AVR ? TV ? Are these devices IP controlled or do they use an IR bug ? Hard to offer advice unless you give us a bit more info to work with. Common problems are a change in IP address or an IR bug becoming dislodged, but that will affect all control of a device, not just volume. Quote Link to comment Share on other sites More sharing options...
MATXUTCA Posted January 2, 2020 Share Posted January 2, 2020 Losing control of volume with my Sony TV, Sony receiver and Control 4 using iPad app is a regular occurrence for me. I've been VERY disappointed in the company that I purchased equipment and installation from - had system for 20 months and it's not worked consistently for more than a month or two. Very frustrating! Also, the Control4 app for ipad is not the most user friendly app. Very disappointed in Control4 at this point since all issues I've had point back to something related to Control4. Quote Link to comment Share on other sites More sharing options...
thegreatheed Posted January 2, 2020 Share Posted January 2, 2020 12 hours ago, MATXUTCA said: Losing control of volume with my Sony TV, Sony receiver and Control 4 using iPad app is a regular occurrence for me. I've been VERY disappointed in the company that I purchased equipment and installation from - had system for 20 months and it's not worked consistently for more than a month or two. Very frustrating! Also, the Control4 app for ipad is not the most user friendly app. Very disappointed in Control4 at this point since all issues I've had point back to something related to Control4. Your volume should only be controlled by one piece of equipment, so what do you mean by "with my Sony TV, Sony receiver and Control4"? This is NOT related to Control4, it sounds like whoever set up your system has no clue what they're doing. Volume control is 100% solid in my project. South Africa C4 user and msgreenf 2 Quote Link to comment Share on other sites More sharing options...
Graham Posted January 4, 2020 Share Posted January 4, 2020 Have also lost volume & mute for TV on hand held remote control4. All other remote functions work perfectly & have been so for over 12 months. .Sonos app will still control volume via iPad . Have taken out & replaced battery in remote to reset without result. Have also disconnected control4 modem to reset without result. any suggestions please. Graham Quote Link to comment Share on other sites More sharing options...
Graham Posted January 6, 2020 Share Posted January 6, 2020 Sonos updated their system which affected the C4 driver. Control 4 have now carried out a fix & volume control is working again. Quote Link to comment Share on other sites More sharing options...
robinr6756@hotmail.com Posted May 26, 2020 Share Posted May 26, 2020 last night my control 4 remote (all four) and my hand held 6 inch control 4 touch pad or my control 4 app on my phone is not working, I have to use the TV remote to operate my TV, my lights cannot be turned on or off. also my outside camera cannot be viewed either. Any help would be appreciated , Quote Link to comment Share on other sites More sharing options...
GlobalPete2020 Posted June 7, 2020 Share Posted June 7, 2020 Volume works perfectly for Satellite (network programming); no volume control for DVD's from remote or iPhone. Any advice out there? Quote Link to comment Share on other sites More sharing options...
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