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Announcements interrupting TV

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I've set up a few announcements in Composer HE and programmed them to play when someone enters the front door i.e. when a user enters their code into the yale door lock the announcement will play through selected room speaker zones i.e.  ' X has entered the front door'.

It works as expected, however, if someone is watching the virgin media tivo, weather that be Neflix via virgin media or a recorded program for some reason the announcement forces the tivo back to  live TV. 

Any advice would be much appreciated.

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53 minutes ago, lippavisual said:

Are you using the snapshot driver in conjunction with the announcement agent?

That sounds like it could work but i dont think the snapshot driver is installed. Can it be installed via HE or would a dealer need to install it? 

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