timelinex Posted February 27, 2019 Share Posted February 27, 2019 Is anyone else having issues with notifications from the C4 keypads? It has been running smoothly till about a week or two ago and now it's not functioning correctly. 1. When someone presses the call button, neither my wifes or my phone receives no notifications and intercom anywhere doesn't open. Interestingly enough I have it programmed to make an announcement inside the house and the announcement does still go off. But even when I try to go into intercom anywhere manually, I can't get into the keypad as it says its busy. Less importantly: 2. I have it setup to snapshot on movement, and it's setup to shoot 5 snapshots in the menu. Always worked and then out of nowhere it started emailing only 1 snapshot at a time. I changed nothing with the system when this starting happening out of nowhere. Anyone else have these issues? Hardware involved: Samsung Note 8, EA5, 2.10.5 control 4(if I remember correctly), DS2 doorstation from 2018. Link to comment Share on other sites More sharing options...
penn65000 Posted February 27, 2019 Share Posted February 27, 2019 15 minutes ago, timelinex said: Is anyone else having issues with notifications from the C4 keypads? It has been running smoothly till about a week or two ago and now it's not functioning correctly. 1. When someone presses the call button, neither my wifes or my phone receives no notifications and intercom anywhere doesn't open. Interestingly enough I have it programmed to make an announcement inside the house and the announcement does still go off. But even when I try to go into intercom anywhere manually, I can't get into the keypad as it says its busy. Less importantly: 2. I have it setup to snapshot on movement, and it's setup to shoot 5 snapshots in the menu. Always worked and then out of nowhere it started emailing only 1 snapshot at a time. I changed nothing with the system when this starting happening out of nowhere. Anyone else have these issues? Hardware involved: Samsung Note 8, EA5, 2.10.5 control 4(if I remember correctly), DS2 doorstation from 2018. If you search the thread there’s a bug which manifests this way: after 2-4 weeks the DS2’s photos become “unsynched” — ie you start getting photos of, well, no one. Either it becomes delayed or jumps the gun. The solution is to reboot the DS2 every two weeks. I have Composer HE and have set it to reboot the DS2 every week. Rebooting may solve other bugs as well. Hopefully C4 is reading this. It is an obscure bug but a real one. Link to comment Share on other sites More sharing options...
timelinex Posted February 27, 2019 Author Share Posted February 27, 2019 4 hours ago, penn65000 said: If you search the thread there’s a bug which manifests this way: after 2-4 weeks the DS2’s photos become “unsynched” — ie you start getting photos of, well, no one. Either it becomes delayed or jumps the gun. The solution is to reboot the DS2 every two weeks. I have Composer HE and have set it to reboot the DS2 every week. Rebooting may solve other bugs as well. Hopefully C4 is reading this. It is an obscure bug but a real one. Thank you! I think that may have helped the screenshot issue as when I send the screenshot command it now sends 5. I set a schedule to restart it every 2 weeks. I'll have to test the call button later and let you know if it fixed everything. Hopefully it does. Link to comment Share on other sites More sharing options...
dw886 Posted February 27, 2019 Share Posted February 27, 2019 I'm doing a scheduled reboot as well. When this was happening on mine, I'd see the door station show offline if I went into intercom anywhere and looked at all devices... Sent from my SM-N960U using Tapatalk Link to comment Share on other sites More sharing options...
isight Posted February 27, 2019 Share Posted February 27, 2019 I was having issue #1 as well. I uninstalled and then reinstalled the intercom anywhere app and it helped. Give that a try if the reboot doesn't do the trick. It seems like Google Play doesn't automatically update the app. You have to uninstall and then re-install to get the newer version of the app (at least for me). Link to comment Share on other sites More sharing options...
South Africa C4 user Posted February 27, 2019 Share Posted February 27, 2019 Interesting, I see the OP is on OS 2.10.5. I found that the DS2 was rock solid on 2.10.5. However, I have seen numerous glitches in the last 2 weeks and have been blaming it on OS2.10.6. Reboots always sort the problem for me although sometimes I find I need a hard reboot followed by a director reboot. Link to comment Share on other sites More sharing options...
enzeder Posted February 27, 2019 Share Posted February 27, 2019 I have started having the same problem around two weeks ago. Intercom Anywhere stopped and also no longer receiving any notifications.I did note that under mycontrol4 notifications had been deselected for the devices.Running 2.10.5I also changed power settings on phones so that the c4 apps not put too sleep.At the moment my tablet but not phone is getting notifications.Have not checked DS yet.Sent from my SM-T700 using Tapatalk Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted February 27, 2019 Share Posted February 27, 2019 This could explain a few issues https://status.control4.com/incidents/bvbs894xg0nf Link to comment Share on other sites More sharing options...
timelinex Posted February 27, 2019 Author Share Posted February 27, 2019 14 minutes ago, Gary Leeds UK said: This could explain a few issues https://status.control4.com/incidents/bvbs894xg0nf It says that the issue was resolved for everyone but 2.10.6 over 18hrs ago.. The fact that mine did not work yesterday afternoon, shows that to be a lie. Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted February 27, 2019 Share Posted February 27, 2019 Control4 Lie never Link to comment Share on other sites More sharing options...
dw886 Posted February 27, 2019 Share Posted February 27, 2019 Well, it's tough to say if it's actually really resolved from the service health posting - they updated it as "Resolved", and then said: "A fix will be automatically deployed to 2.10.6 customers in the next few days." To me, that sounds like they have a plan, but don't yet have it implemented... Link to comment Share on other sites More sharing options...
timelinex Posted February 27, 2019 Author Share Posted February 27, 2019 Well, I have confirmed today that the reboot did nothing. I still do not get any notification on call. On top of everything we are going on a vacation and now I wont know when someone is at my gate. Would have been convenient for it to work as promised and for the reasons i got it. Link to comment Share on other sites More sharing options...
dw886 Posted February 27, 2019 Share Posted February 27, 2019 15 minutes ago, timelinex said: Well, I have confirmed today that the reboot did nothing. I still do not get any notification on call. On top of everything we are going on a vacation and now I wont know when someone is at my gate. Would have been convenient for it to work as promised and for the reasons i got it. If you're on 2.10.6, it's possible that whatever fix that they're rolling out "in the next few days" hasn't been deployed yet... That being said, if you're lucky it'll just start working in a few days while you're gone. Mine rebooted last evening, I'm on 2.10.6, and it seems to be online at the moment. Link to comment Share on other sites More sharing options...
South Africa C4 user Posted February 27, 2019 Share Posted February 27, 2019 Strange though. The report refers to Intercom anywhere... but my problems (and others, I think) are DS2 related but not always Intercom anywhere related. Link to comment Share on other sites More sharing options...
thegreatheed Posted February 27, 2019 Share Posted February 27, 2019 5 hours ago, dw886 said: Well, it's tough to say if it's actually really resolved from the service health posting - they updated it as "Resolved", and then said: "A fix will be automatically deployed to 2.10.6 customers in the next few days." To me, that sounds like they have a plan, but don't yet have it implemented... The web services were fixed, but some controllers had not reconnected yet, due to a local bug on those systems. They were working on a way to get the rest of the controllers reconnected. Link to comment Share on other sites More sharing options...
South Africa C4 user Posted February 27, 2019 Share Posted February 27, 2019 9 minutes ago, thegreatheed said: The web services were fixed, but some controllers had not reconnected yet, due to a local bug on those systems. They were working on a way to get the rest of the controllers reconnected. I’m not sure what this means but would assume that means that a reboot now would fix the problem? If this is the problem? Link to comment Share on other sites More sharing options...
thegreatheed Posted February 27, 2019 Share Posted February 27, 2019 3 minutes ago, South Africa C4 user said: I’m not sure what this means but would assume that means that a reboot now would fix the problem? If this is the problem? yeah, from what I've seen, a reboot usually resolves it. Link to comment Share on other sites More sharing options...
dw886 Posted February 27, 2019 Share Posted February 27, 2019 yeah, from what I've seen, a reboot usually resolves it.Assuming this means reboot the controller, not the Ds2 as has been mentioned a few times in this thread. Sent from my SM-N960U using Tapatalk Link to comment Share on other sites More sharing options...
timelinex Posted February 28, 2019 Author Share Posted February 28, 2019 I am on 2.10.5 and not on 2.10.6 Link to comment Share on other sites More sharing options...
dw886 Posted February 28, 2019 Share Posted February 28, 2019 So I watched someone ring my doorbell (the DS2 was showing online at this point). Ancillary programmed logic fired (such as playing an announcement), but the DS2 did not call out via Intercom Anywhere. I rebooted my controller manually (something that I had not done, even after reading the reported issue above). Post controller reboot, the DS2 now shows both Online, and it calls out to Intercom Anywhere when the button is pressed. The controller reboot is what fixed it. When the DS2 appears offline, then a DS2 reboot fixes that. Depending on what symptoms you're seeing, you may have to reboot one or the other... Link to comment Share on other sites More sharing options...
timelinex Posted March 1, 2019 Author Share Posted March 1, 2019 Ok, I will try to reboot when we are back home. I dont think I can do it remotely. My ancillary programming also works, just not the call portion. Just like yours. What's the safest way to reboot the controller? Link to comment Share on other sites More sharing options...
South Africa C4 user Posted March 1, 2019 Share Posted March 1, 2019 The safest way to do a reboot is a soft reboot. Your dealer can program a custom button to do a soft reboot for you. However, you do sometimes need to do a hard reboot (pull the power). Probably no recommended that you do this too often. Link to comment Share on other sites More sharing options...
timelinex Posted March 4, 2019 Author Share Posted March 4, 2019 I used the houselogix driver to make a reboot button and then rebooted the controller. Also rebooted the keypad again.... tested the call button and still did not receive a notification from intercom anywhere about the call. This is very bad. Any other advice? Link to comment Share on other sites More sharing options...
South Africa C4 user Posted March 4, 2019 Share Posted March 4, 2019 4 hours ago, timelinex said: I used the houselogix driver to make a reboot button and then rebooted the controller. Also rebooted the keypad again.... tested the call button and still did not receive a notification from intercom anywhere about the call. This is very bad. Any other advice? Is your phone definitely in the call group that you have set up in the Doorstation properties for the Doorstation to call when the button is pressed? Link to comment Share on other sites More sharing options...
dw886 Posted March 4, 2019 Share Posted March 4, 2019 4 hours ago, timelinex said: I used the houselogix driver to make a reboot button and then rebooted the controller. Also rebooted the keypad again.... tested the call button and still did not receive a notification from intercom anywhere about the call. This is very bad. Any other advice? 11 minutes ago, South Africa C4 user said: Is your phone definitely in the call group that you have set up in the Doorstation properties for the Doorstation to call when the button is pressed? @timelinexI feel the same as you - it seems hit or miss as to whether or not everything works. I had a doorbell press yesterday that didn't go through. C4 saw the event (announcement played, and I got an SMS), but the call never went through to Intercom Anywhere. At the same time, after this happened, I was able to use Intercom Anywhere to call the door station, so it was online and available....the outbound call just never happened or never got through. I'm open to suggestions as well...certainly wish this felt a little more reliable, or that I could pin down exactly what is making it unreliable. I don't get enough traffic to my front door to test this daily unless I do it myself... EA5 rebooted on Friday to hopefully get the update that C4 wanted out, and DS2 set to weekly reboots on Tuesdays...not sure if there's more that we should be doing? Link to comment Share on other sites More sharing options...
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