DVK Posted March 10, 2019 Share Posted March 10, 2019 We're a new dealer with 4 techs that have Apple MacBooks running Parallels and the Composer program won't register. Not much guidance on the dealer portal other than older versions worked on Parallels. Anyone have success with Parallels or do we need to look at other solutions? Hate to buy 4 new PC laptops just for Composer. Link to comment Share on other sites More sharing options...
pkkaiser Posted March 10, 2019 Share Posted March 10, 2019 Using Windows 10, Pro 2.10.6 and Parallels on Macbook Pro just fine Likely an issue with Windows MAC address in parallels or the network sharing. I had this issue once, changed some setting and it registered fine. Link to comment Share on other sites More sharing options...
DVK Posted March 10, 2019 Author Share Posted March 10, 2019 Appreciate quick response ... I've tried every setting in network (shared network, ethernet, etc.) and even tried to isolate the windows from Mac. Did you generate a new MAC? Link to comment Share on other sites More sharing options...
pkkaiser Posted March 10, 2019 Share Posted March 10, 2019 I wish I knew. I have a different MAC for other reasons. So I guess try that but not sure why that would mess up registration Link to comment Share on other sites More sharing options...
sonic30101 Posted March 10, 2019 Share Posted March 10, 2019 No issues with VMware fusion. I dont use parallels but a co-worker uses it and he doesnt seem to have issues even with an older macbook air Link to comment Share on other sites More sharing options...
Crustyloafer Posted March 10, 2019 Share Posted March 10, 2019 I have every version from 2.5.3 to 2.10.6 running in Parallels on my MacBook just fine. Link to comment Share on other sites More sharing options...
South Africa C4 user Posted March 10, 2019 Share Posted March 10, 2019 4 hours ago, Crustyloafer said: I have every version from 2.5.3 to 2.10.6 running in Parallels on my MacBook just fine. Ditto although mine are HE rather than Pro Link to comment Share on other sites More sharing options...
prabeau Posted March 10, 2019 Share Posted March 10, 2019 Macbook Pro //'s 2.10.6 HE no issues Link to comment Share on other sites More sharing options...
pkkaiser Posted March 10, 2019 Share Posted March 10, 2019 What error are you actually getting? Link to comment Share on other sites More sharing options...
prabeau Posted March 10, 2019 Share Posted March 10, 2019 Spoke too soon. When trying to connect REMOTE I get the following. Also unable to remove devices on my account at "https://customer.control4.com/devices" Link to comment Share on other sites More sharing options...
DVK Posted March 10, 2019 Author Share Posted March 10, 2019 I get a different error (see attachment). I've allocated 5 licenses and 1 registered fine using a PC. I'm using 2.10.5 since that's the current version of my controller. Interesting we all get different experiences. I'll call technical support tomorrow and hopefully they'll help and not say Mac / Parallels isn't supported. Link to comment Share on other sites More sharing options...
msgreenf Posted March 10, 2019 Share Posted March 10, 2019 do you have working internet in the VM? Link to comment Share on other sites More sharing options...
DVK Posted March 10, 2019 Author Share Posted March 10, 2019 Yes ... and separate IP addresses. MAC is a Parallels in the lookup. Link to comment Share on other sites More sharing options...
prabeau Posted March 10, 2019 Share Posted March 10, 2019 Fixed ( my issue anyway) was able to delete //'s in the device list and bingo. Link to comment Share on other sites More sharing options...
DVK Posted March 10, 2019 Author Share Posted March 10, 2019 Finally ... after a lot of trial and error ... I fixed the problem by just hitting "rename this PC" in Windows10. All worked fine afterwards. Appreciate everyone's help! Blessings to all. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.