timelinex Posted April 22, 2019 Share Posted April 22, 2019 All my plugins that use drivercentral as the license providers stopped working today. Inside my director it says the licenses are "expired". I figured out it's because it says its not connected. Checking online, I can't reach their website (drivercentral.io). Are their servers down? @alanchow Any input? Some of the drivers are yours. Quote Link to comment Share on other sites More sharing options...
crazybuppie Posted April 22, 2019 Share Posted April 22, 2019 They are having a server issue and are working to restore functionality. Quote Link to comment Share on other sites More sharing options...
timelinex Posted April 22, 2019 Author Share Posted April 22, 2019 OK, glad it's not on my end. This made me realize something though. How is everyone OK with being so attached to relying on them for our HOME working properly? This is a pretty poor system. I understand the need for licensing, but there needs to be a much more robust system (like if their servers can't be contacted, there is a week or more grace period). vstar 1 Quote Link to comment Share on other sites More sharing options...
Cbell Posted April 22, 2019 Share Posted April 22, 2019 I was actually typing a similar response. Because this is a premium solution I was hoping to have a little more resiliency. Especially after I explained to my wife the value of going with C4 verses an off the shelf offering.Sent from my SM-N960U using Tapatalk vstar 1 Quote Link to comment Share on other sites More sharing options...
timelinex Posted April 22, 2019 Author Share Posted April 22, 2019 1 minute ago, Cbell said: I was actually typing a similar response. Because this is a premium solution I was hoping to have a little more resiliency. Especially after I explained to my wife the value of going with C4 verses an off the shelf offering. Sent from my SM-N960U using Tapatalk I had family over today and I couldn't use my home theater for 30+ minutes while I figure out whats wrong. Then I needed to find my other remotes. Then I needed to charge my Shield remote since it is dead from not being used (since my C4 controls it). ETC... Biggest deal? No. But this is supposed to be a premium solution and most of what we are paying for is convenience. This was not convenient. Quote Link to comment Share on other sites More sharing options...
eggzlot Posted April 22, 2019 Share Posted April 22, 2019 FWIW the DriverCentral Website is down too so must be a big issue. found this # on Google if you want to try and call them: Phone: (720) 504-9021 Quote Link to comment Share on other sites More sharing options...
LollerAgent Posted April 22, 2019 Share Posted April 22, 2019 33 minutes ago, timelinex said: OK, glad it's not on my end. This made me realize something though. How is everyone OK with being so attached to relying on them for our HOME working properly? This is a pretty poor system. I understand the need for licensing, but there needs to be a much more robust system (like if their servers can't be contacted, there is a week or more grace period). Yeah - it's a really bad design. Part of the reason I went C4 is that I don't have to rely on other people's infrastructure for my home to work properly. The fact that DriverCentral's outage causes my system not to work properly, quite frankly, sucks. Quote Link to comment Share on other sites More sharing options...
jeanmaxdubard Posted April 22, 2019 Share Posted April 22, 2019 Imagine, we can't use the blinds driver, can't open the house ! Drivercentral need change the licences control!! If the drivercentral become down, this do not affect all Control4 controller. Please redesign urgently your license control Quote Link to comment Share on other sites More sharing options...
GadgetBazza Posted April 22, 2019 Share Posted April 22, 2019 So is this why my control of my Sky boxes has not been working this evening? Quote Link to comment Share on other sites More sharing options...
Cbell Posted April 22, 2019 Share Posted April 22, 2019 You may have to force it to check in.Sent from my SM-N960U using Tapatalk Quote Link to comment Share on other sites More sharing options...
GadgetBazza Posted April 22, 2019 Share Posted April 22, 2019 1 minute ago, Cbell said: You may have to force it to check in. Sent from my SM-N960U using Tapatalk How do I do that please? Quote Link to comment Share on other sites More sharing options...
Cbell Posted April 22, 2019 Share Posted April 22, 2019 In properties "Driver Actions" at the bottom. Sent from my SM-N960U using Tapatalk Quote Link to comment Share on other sites More sharing options...
GadgetBazza Posted April 22, 2019 Share Posted April 22, 2019 Ahh, guess I'll be needing my dealer for that in the morning then... I only have ComposerHE. Thanks for quick reply anyhow. Quote Link to comment Share on other sites More sharing options...
Cbell Posted April 22, 2019 Share Posted April 22, 2019 No problem. I only have ComposerHe. You should have access as well.Sent from my SM-N960U using Tapatalk Quote Link to comment Share on other sites More sharing options...
GadgetBazza Posted April 22, 2019 Share Posted April 22, 2019 Hmm, my Sky box info looks different to yours... Only other options below this are for customising the Hash, Star, Menu, Cancel and Prev buttons.... Quote Link to comment Share on other sites More sharing options...
Cbell Posted April 22, 2019 Share Posted April 22, 2019 Look for the cloud driver and check the properties. I had the same issue, starting my investigation with the driver I thought was the root cause. It turned out to be the cloud driver, and as we've found out later, their servers were down. Now... I believe they are up (maybe), but you're issue may be resolved by locating the cloud driver and use the drop down in the driver action to force the check in. This may help resolve your issue with the sky driver.Sent from my SM-N960U using Tapatalk Quote Link to comment Share on other sites More sharing options...
GadgetBazza Posted April 22, 2019 Share Posted April 22, 2019 Right, realised that I should be looking at the DriverCentral Cloud properties, not my Sky box ones... Newbie here sorry. So in the drop down I have Check Drivers, Auto Update All On, Auto Update All Off, Restart Director as the options. Which one should I use to force check in? Thanks in advance. Barry Quote Link to comment Share on other sites More sharing options...
Cbell Posted April 22, 2019 Share Posted April 22, 2019 No worries. Hopefully this helps you. It helped me. Do the check driversSent from my SM-N960U using Tapatalk GadgetBazza 1 Quote Link to comment Share on other sites More sharing options...
GadgetBazza Posted April 22, 2019 Share Posted April 22, 2019 Thanks, thats sorted the licenses, showing as licensed now and Check-In success! Quote Link to comment Share on other sites More sharing options...
Cbell Posted April 22, 2019 Share Posted April 22, 2019 Perfect... I'm glad it worked!Sent from my SM-N960U using Tapatalk Quote Link to comment Share on other sites More sharing options...
timelinex Posted April 22, 2019 Author Share Posted April 22, 2019 6 minutes ago, Cbell said: Perfect... I'm glad it worked! Sent from my SM-N960U using Tapatalk I went to driver actions, did check drivers, hit set.... But it says invalid, error 102. EDIT: Nevermind, after trying it a few more times and waiting 5 minutes it now says success! Quote Link to comment Share on other sites More sharing options...
Cbell Posted April 22, 2019 Share Posted April 22, 2019 Oh... good. I wonder if they are still having intermittent issues. And... maybe you hit an impaired server, ultimately finding a good one. But that's me just speculating.Glad it worked.Sent from my SM-N960U using Tapatalk Quote Link to comment Share on other sites More sharing options...
blub Posted April 23, 2019 Share Posted April 23, 2019 Maybe everyone in this thread who thinks this should not happen with a premium product should write an email to DruverCentral and ask them to change their driver licensing to something like this:If the license server is unreachable keep drivers licensed for 4 weeks.This state should survive reboots With such a policy a server or internet outrage would not affect the systems functionality.For other reasons the current behaviour has been an issues for us as well so I would really appreciate a change timelinex, vstar and South Africa C4 user 2 1 Quote Link to comment Share on other sites More sharing options...
Tanner_Moore Posted April 23, 2019 Share Posted April 23, 2019 9 hours ago, blub said: If the license server is unreachable keep drivers licensed for 4 weeks. Wouldn't even need to be 4 weeks, could be 4 days. That would give them a reasonable amount of time to get their servers back up and running. No self-respecting IT department should have a server down for more than a day for any reason. Quote Link to comment Share on other sites More sharing options...
turls Posted April 23, 2019 Share Posted April 23, 2019 I don't even know why they would want that much traffic hitting their servers -- must be pretty noisy... Quote Link to comment Share on other sites More sharing options...
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