Amr Posted May 6, 2019 Share Posted May 6, 2019 What is the best practice to have director (HC800) restarting; every week or every month? Restarting always fixes an issue, clear Zigbee mesh, etc. or just restart when need to? Quote Link to comment Share on other sites More sharing options...
alanchow Posted May 6, 2019 Share Posted May 6, 2019 I would look into why you need to restart. Get your dealer to contact Control4 technical support who will log into your system to check for memory leaks and cpu related problems. Could be anything from bad programming, poorly written drivers and more. msgreenf and dcovach 2 Quote Link to comment Share on other sites More sharing options...
Amr Posted May 6, 2019 Author Share Posted May 6, 2019 16 hours ago, alanchow said: I would look into why you need to restart. Get your dealer to contact Control4 technical support who will log into your system to check for memory leaks and cpu related problems. Could be anything from bad programming, poorly written drivers and more. Will do that, I better find the root cause instead. Quote Link to comment Share on other sites More sharing options...
Matt Lowe Posted May 7, 2019 Share Posted May 7, 2019 Alan is correct. Most all of our systems are set and forget. If you are having to reboot more than once or twice a year there is likely something wrong with your project. Even then that could be an issues at hand. I have some systems out there that other than possible a power outage has not been rebooted in 5 plus years. dcovach and msgreenf 2 Quote Link to comment Share on other sites More sharing options...
Captain2107 Posted May 26, 2019 Share Posted May 26, 2019 I’ve had to update drivers recently and the pop up says to reboot the system for them to take effect. My dealer installed a “reboot the controller” driver that is a lot easier than me having to go and mess with doing it manually since it’s in a rack in an AV closet. I’m still on 2.9.1. Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
Destroyer of Worlds Posted July 3, 2020 Share Posted July 3, 2020 I was told to Reboot the Director if Music scanning is doing nothing. In plain English - is Director the C4 Controller appliance? Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted July 3, 2020 Share Posted July 3, 2020 2 hours ago, Destroyer of Worlds said: I was told to Reboot the Director if Music scanning is doing nothing. In plain English - is Director the C4 Controller appliance? I’m an end user so let me give you my understanding. The dealers on this Forum may give a better answer. 1. Director is the software running on the C4 Controller. 2. A soft reboot usually works but a hard reboot (dropping the power totally for 30 seconds) is recommended in many instances. 3. On some versions of the OS (including OS3.1.3), a soft reboot seems to be a bit glitchy. My view. Quote Link to comment Share on other sites More sharing options...
Destroyer of Worlds Posted July 22, 2020 Share Posted July 22, 2020 Thanks! I did a hard reboot after making sure no music was "playing" anywhere. I say that because it can indicate it is but you don't hear it so good practice to check. What I learned is this: 1. if you reboot while music is playing, you may corrupt/lock the digital music driver 2. If you're music is not being scanned and you can find a corrupted mm.db on your C4 director file explorer location, you should reboot. I did and music resumed scanning. Quote Link to comment Share on other sites More sharing options...
mstafford388 Posted July 22, 2020 Share Posted July 22, 2020 Like others I'm firmly in the camp of if you're needing to reboot the controller running director to fix issues you need to figure out why you have those issues in the first place. Sure, fluky things happen here and there, although not much at all in a well built system, but if you need to reboot director with any regularity at all you should work with Control4 (through your dealer) to sort out what the root cause of the issue is. msgreenf and South Africa C4 user 2 Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted July 22, 2020 Share Posted July 22, 2020 4 hours ago, mstafford388 said: Like others I'm firmly in the camp of if you're needing to reboot the controller running director to fix issues you need to figure out why you have those issues in the first place. Sure, fluky things happen here and there, although not much at all in a well built system, but if you need to reboot director with any regularity at all you should work with Control4 (through your dealer) to sort out what the root cause of the issue is. Only exception that I can think of is when you are beta testing a driver... I’ve needed to do a good few reboots over the years when beta testing a driver mstafford388 1 Quote Link to comment Share on other sites More sharing options...
mstafford388 Posted July 22, 2020 Share Posted July 22, 2020 2 minutes ago, South Africa C4 user said: Only exception that I can think of is when you are beta testing a driver... I’ve needed to do a good few reboots over the years when beta testing a driver Oh for sure. I've lived the beta test nightmare that comes a long with a whole lot of "sorry hun". That would be a pretty clear reason why you'd need to reboot though. I just hate rebooting more than the very occasional one off without an explanation. msgreenf and South Africa C4 user 2 Quote Link to comment Share on other sites More sharing options...
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