Jimeu Posted May 16, 2019 Share Posted May 16, 2019 Hello, for some reason, the SR-260 remote control moves the cursor on the apple TV 2 places when using the left/right/up/down/ arrow buttons around the "Select" button even the select button, when pressed, you see the double confirmation highlighting on the apple TV UI It moves in the right direction but always 2 places; as if I had double pressed the button I tried changin the track speed on the appleTV speed, to no avail. I confirmed that it is a 4th Gen Apple TV with the right driver. Menu, CNCL, play, pause buttons, do work as expected any ideas ? Quote Link to comment Share on other sites More sharing options...
brucecampbell Posted May 16, 2019 Share Posted May 16, 2019 probably an IR driver. And probably the commands in the driver are set to pulse more than once. You most likely just need your dealer to edit the driver to reduce the value to 1 for each of the arrow commands. A pretty quick and easy job for anyone with access to your system - you might find some dealers on here that can log in and help you out. Quote Link to comment Share on other sites More sharing options...
Jimeu Posted May 16, 2019 Author Share Posted May 16, 2019 Hello, its IP driver and it is in C4Z format, encrypted and unable to edit/import on driver editor. Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted May 16, 2019 Share Posted May 16, 2019 4th generation or 4K? Are you using the Apple Bridge driver? Quote Link to comment Share on other sites More sharing options...
Jimeu Posted May 16, 2019 Author Share Posted May 16, 2019 4th Gen (the driver is the same for 4thGen and 4K) Deviceid: 228 - appleTV.c4z apple bridge driver installed, Device ID: 230 ( applebridge.c4z) there is only 1 apple TV on the system (even though the icloud account has 2, the other room has not been added to the project) Quote Link to comment Share on other sites More sharing options...
Jimeu Posted May 17, 2019 Author Share Posted May 17, 2019 Problem fixed, this is what I did... I deleted the appleTV and apple Bridge drivers from composer deleted the appleTV drivers from the documents/control4/drivers and restarted the PC also unlinked the appleTV from the Control4 app on the iPhone, and restarted the iPhone I did a restart on the apple TV. then I installed apple TV 4Gen & 4K driver and Apple bridge driver on composer added the appleTV to the room, did the connections, and refresh the navigators… proceeded to the iphone.. and I started to get this message on the c4 app on iphone... “unable to get setup code from Control4 driver” So I uninstalled the Control4 app from the iPhone, and reinstalled it; also refreshed navigator. now it is working as it should !! Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted May 17, 2019 Share Posted May 17, 2019 Well done! Quote Link to comment Share on other sites More sharing options...
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