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Thermostat temp not showing on app?


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The thermostat appears to be working correctly, and it shows a current room temperature on the screen. It accepts changes from the phone app. When looking at the app, though, it isn't sending the current temperature reading to the app. 

I pulled the batteries and replaced them, thinking that would be a soft re-set. No change.

There are two other thermostats and both are sending all data back to the app without issue. 

What might be the cause, or more importantly, the solution?

TIA

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5 hours ago, JeffC said:

The thermostat appears to be working correctly, and it shows a current room temperature on the screen. It accepts changes from the phone app. When looking at the app, though, it isn't sending the current temperature reading to the app. 

I pulled the batteries and replaced them, thinking that would be a soft re-set. No change.

There are two other thermostats and both are sending all data back to the app without issue. 

What might be the cause, or more importantly, the solution?

TIA

Can u check the room properties and if the Room temperature is binded to your thermostat? It shouldn’t change but who knows.

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  • 1 year later...
  • 3 weeks later...

I too am having the same issue with a new Honeywell thermostat.

did you ever get this solved?

i called Control4 and they said it was the Honeywell API and there is not much to do other than get a different brand thermostat. 
What did you end of doing?

 

BTW I’m running OS3.

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ok, thanks. Unfortunately it looks like that one requires the Honeywell Home app which is not compatible with the Cingration C4 driver since it needs to use the Honeywell Total Connect Comfort platform.  It is clean looking thermostat though..

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