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Unable to obtain version information


C4, Plastique?

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I am getting the following error when trying to update:

Unable to obtain update version information from the web interface at url http://services.control4.com/Updates/v1_0/Updates.asmx. Verify that internet access is available from Director.

When I go to system Diagnostics, I get success for all my internet service diagnostics, including updates. Can anyone please help? Getting frustrated, have 1.6.x and need to upgrade as my composer is now 1.7.

Help? Thanks!

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I don't know that you're going to get any assistance in trying to update your system, as updates are one of the things that are limited to Control4 Dealers having access to through ComposerPro.

RyanE

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If it was all dealer supplied equipment, ask your dealer how to update it.

Dealers *are* the end-users' tech support line.

It's in their dealer agreement that if they sell it, they support it.

RyanE

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Ended up turning off firewall and still didn't go, backed up the HC-300, then tried again and it updated successfully, but when I re-loaded the project, the update problem returned. As am good now, not going to expend my energy on it until next time.

Thanks for your efforts to aid me, it's appreciated!

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Ended up turning off firewall and still didn't go, backed up the HC-300, then tried again and it updated successfully, but when I re-loaded the project, the update problem returned. As am good now, not going to expend my energy on it until next time.

Thanks for your efforts to aid me, it's appreciated!

Is the version of Composer the right version for the project? You're not getting an incorrect version error are you?

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