LollerAgent Posted June 28, 2019 Share Posted June 28, 2019 Apologies if this has already been discussed here.. I may have missed it. Recently upgraded to OS3, and my main complaint is that it takes 5-10seconds to "connect" to my director when I launch the OS3 iOS app. Launching the OS2 app was almost instant - every time. I know 5-10 seconds doesn't sound like a lot, but it's very annoying when you need to quickly adjust things. Is this normal? Anyone else experiencing this? Quote Link to comment Share on other sites More sharing options...
LollerAgent Posted June 30, 2019 Author Share Posted June 30, 2019 This really isn't happening for anyone else? App loads in OS3 are just as fast as they were in OS2 for you all? Quote Link to comment Share on other sites More sharing options...
Drake0508 Posted June 30, 2019 Share Posted June 30, 2019 This really isn't happening for anyone else? App loads in OS3 are just as fast as they were in OS2 for you all?My load times are definitely longer than they used to be. Especially when I’m on the network at home. Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
Drake0508 Posted June 30, 2019 Share Posted June 30, 2019 Out of curiosity, what controller are you using?Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
LollerAgent Posted June 30, 2019 Author Share Posted June 30, 2019 24 minutes ago, Drake0508 said: Out of curiosity, what controller are you using? Sent from my iPhone using Tapatalk EA5-V2. Quote Link to comment Share on other sites More sharing options...
ekohn00 Posted June 30, 2019 Share Posted June 30, 2019 Same here....EA5 and does take some time to launch app and have access to devices. Quote Link to comment Share on other sites More sharing options...
C4CA Posted June 30, 2019 Share Posted June 30, 2019 Same issue here seems considerably slower than in OS2! Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted July 1, 2019 Share Posted July 1, 2019 Same for us - HC800 Quote Link to comment Share on other sites More sharing options...
Ritz27 Posted July 1, 2019 Share Posted July 1, 2019 Same problem with mine, EA1 unit Quote Link to comment Share on other sites More sharing options...
LollerAgent Posted July 1, 2019 Author Share Posted July 1, 2019 Ok - so, at least it's not just me! I really hope they are working to improve this.. it's a pretty bad experience. Quote Link to comment Share on other sites More sharing options...
BuffaloC4 Posted July 1, 2019 Share Posted July 1, 2019 Same on my EA-3. This must get fixed. Quote Link to comment Share on other sites More sharing options...
LollerAgent Posted July 1, 2019 Author Share Posted July 1, 2019 Can any dealers comment on this? Is this something that C4 has documented/is aware of? Quote Link to comment Share on other sites More sharing options...
jakblak Posted July 10, 2019 Share Posted July 10, 2019 I'm not a dealer but I can comment on this. The connection times are slower than they were in OS2 due to an underlying change in the networking technology used to talk to the controller. The team is hard at work on reducing connection times and we've already made great strides and we're continuing to reduce them further. We'll be dropping a public beta of the app in the next month or so with these connection improvements and I'll post the link in this thread so if you're interested you can give it a try. In the meantime, thanks for your patience dubyla, Gary Leeds UK, South Africa C4 user and 2 others 3 2 Quote Link to comment Share on other sites More sharing options...
Nigel P Posted August 22, 2019 Share Posted August 22, 2019 I'm not technical but the issue I have is this. Since my upgrade to OS3, whenever I want to do pretty much ANYTHING with the app it keeps saying "connecting to network" then about 5 seconds later it connects. If I say go and get a beer and come in to use the app again, then the same happens. OS3 is really quite rubbish. Is this what everyone means above? My email address is ntpayne1@gmail.com Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted August 30, 2019 Share Posted August 30, 2019 On 7/11/2019 at 12:01 AM, jakblak said: I'm not a dealer but I can comment on this. The connection times are slower than they were in OS2 due to an underlying change in the networking technology used to talk to the controller. The team is hard at work on reducing connection times and we've already made great strides and we're continuing to reduce them further. We'll be dropping a public beta of the app in the next month or so with these connection improvements and I'll post the link in this thread so if you're interested you can give it a try. In the meantime, thanks for your patience I meant to comment on this post a month or two back. Personally, I think it is great that we are seeing so much action from Control4 at present. I also love the interaction on these forums. Control4 have also been doing interviews with clients (which I think is great as both the client perspective AND the dealer perspective is important). That all said, the comment above about an upcoming public beta is probably the most exciting and progressive thing I’ve heard from Control4. I, for one, am excited about the Control4 future! Quote Link to comment Share on other sites More sharing options...
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