abigroot Posted July 20, 2019 Share Posted July 20, 2019 Upgraded to 3.0. I was able to use composer pro prior to the upgrade. After the upgrade I cannot connect. The director shows up as a possible selection, I click it and it shows up right away saying it cannot connect. Not sure if this is a network problem or a Control4 problem. Previously there was an issue with the SSL not being selected. I cannot see that as an option when I connect through the system manager (oh yeah, connects just fine through the system manager) Anyone experience this before? Shed some light? Quote Link to comment Share on other sites More sharing options...
Amr Posted July 20, 2019 Share Posted July 20, 2019 Your Composer S/W need to be on 3 as well. Quote Link to comment Share on other sites More sharing options...
abigroot Posted July 20, 2019 Author Share Posted July 20, 2019 Yes, it is the same. Just upgraded and after the upgrade it will not connect. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted July 20, 2019 Share Posted July 20, 2019 Restart director service in system managerSent from my Pixel 3 using Tapatalk Quote Link to comment Share on other sites More sharing options...
abigroot Posted July 20, 2019 Author Share Posted July 20, 2019 I tried to disable and re-enable the director and that didn't seem to help, still having the error. I can see the director when "picking" which to connect to and everything on the system as a whole works, that means that the touchscreens are seeing the director. In that vein, I'm fairly certain the director is working as required. Looking further into things, none of the previous versions of composer PRO work where they did before (with errors, of course) and the media and home editions of composer do not connect either. I can connect via systems manager, direct IP login, remotely (for control) via android phones and using when/then. just not through composer. The date is correct, which I see has been an issue from time to time for some. The only thing I cannot see is the SSL and whether or not it is on or off. This was all working before we did the update to 3.0. That means that the composer pro 3.0 was working. Thats the only way to do the update. It was after the reboot of the director that I couldn't connect which is driving me towards something of a network problem. The error that pops up is so non descript; "Unable to connect" - "Could Not Connect To Director at 192.168.1.XXX" (XXX for my privacy). The only thing that gives me someinformation is when I try to logon via composer pro 2.5.3 and it says "ERROR" - "Could Not Connect To Director on the Non-Secure Port" Quote Link to comment Share on other sites More sharing options...
-defunct- Posted July 20, 2019 Share Posted July 20, 2019 OS3 wouldn't work with older composer versions anyways, so I would toss that idea. Try restarting broker through system manager. Quote Link to comment Share on other sites More sharing options...
abigroot Posted July 20, 2019 Author Share Posted July 20, 2019 Totally aware that the old composers will not work, I was just going with what was working previously. Even upgraded to 2.10, the 2.5.3 would log-in. Couldn't do anything with it, but that was one of the few I could remember that would allow any sort of access. Tried the Broker as well, no dice. Thanks, keep the ideas coming please. Quote Link to comment Share on other sites More sharing options...
-defunct- Posted July 20, 2019 Share Posted July 20, 2019 Does your composer pro 3.0 work with virtual director? Quote Link to comment Share on other sites More sharing options...
abigroot Posted July 20, 2019 Author Share Posted July 20, 2019 Virtual System opens up, but as soon as I try to connect to director, I get the same error. I included a pic of the screenshot. This is in the virtual system loaded up but no director. Quote Link to comment Share on other sites More sharing options...
-defunct- Posted July 20, 2019 Share Posted July 20, 2019 I would reinstall Composer Pro and make sure you're using windows 10 with the latest updates. Quote Link to comment Share on other sites More sharing options...
abigroot Posted July 20, 2019 Author Share Posted July 20, 2019 Well, windows did have some updates and then I re-installed Composer. For a try, I installed Composer HE and Composer ME as well and they all seem to have the same issue. To me it seems like a network issue which is why I was looking for the ssl as a possibility Quote Link to comment Share on other sites More sharing options...
Time2Jet Posted July 20, 2019 Share Posted July 20, 2019 Experiencing same issue with Composer HE. OS correct, HE Correct. “Cannot Connect to Director 192.168.1.150”Has anyone been able to resolve. Cannot Connect remotely either. Director does not populate in remote session. Rebooted EA5, did not resolve. Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
drmark12pa Posted August 28, 2019 Share Posted August 28, 2019 I was upgraded to 3.0 last week and just got around to installing 3.0 Composer HE and I'm not able to connect to my EA5 either. I'm getting the same error as listed above. I'm assuming this is an issue that appears several users are having and not just an isolated incident it would appear. Quote Link to comment Share on other sites More sharing options...
Time2Jet Posted August 28, 2019 Share Posted August 28, 2019 What OS are you trying to connect with? My issue was that I was unwittingly trying with Windows 7 locally. As for remote access, I had the network set up as “Public”. Check firewalls etc first. Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
sasaireh Posted August 28, 2019 Share Posted August 28, 2019 I'm having the same problem on OS 2, I can't open the director.... Quote Link to comment Share on other sites More sharing options...
drmark12pa Posted August 29, 2019 Share Posted August 29, 2019 I have Windows 7. Do I need something differently suddenly on my desktop and laptop to use ComposerHE 3.0? Quote Link to comment Share on other sites More sharing options...
-defunct- Posted August 29, 2019 Share Posted August 29, 2019 17 minutes ago, drmark12pa said: I have Windows 7. Do I need something differently suddenly on my desktop and laptop to use ComposerHE 3.0? Just saw a new kb posted by Control4 tech support. Win 7 is no longer supported by Control4. It might not be related to your issue, but you may need to upgrade to Windows 10. msgreenf 1 Quote Link to comment Share on other sites More sharing options...
alanchow Posted August 29, 2019 Share Posted August 29, 2019 I think at this stage you should call Control4 technical support. They have a follow the sun support line which means 24 hour support for the majority of the week. Quote Link to comment Share on other sites More sharing options...
Time2Jet Posted August 29, 2019 Share Posted August 29, 2019 I have Windows 7. Do I need something differently suddenly on my desktop and laptop to use ComposerHE 3.0?That’s what I was asking. It is likely the issue. Windows 7 is not supported in OS3. Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
alanchow Posted August 30, 2019 Share Posted August 30, 2019 deleted Quote Link to comment Share on other sites More sharing options...
drmark12pa Posted September 12, 2019 Share Posted September 12, 2019 Just upgraded one of my computers to Windows 10- and can now use Composer 3.0 Quote Link to comment Share on other sites More sharing options...
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