ILoveControl Posted July 30, 2019 Share Posted July 30, 2019 The old app use to load really quickly, the 3.0 app takes ages to connect (and no it's not my wireless). Anyone else experience this? Time2Jet 1 Quote Link to comment Share on other sites More sharing options...
0 -defunct- Posted July 30, 2019 Share Posted July 30, 2019 You would be surprised how much it could be your WiFi. Some systems are slower than others, the ones that are faster tend to have better APs and network backbones. Quote Link to comment Share on other sites More sharing options...
0 LollerAgent Posted July 30, 2019 Share Posted July 30, 2019 This is a known issue (as discussed in other threads). Apparently, C4 is aware of the issue and its being worked on. I agree - it's super slow and VERY annoying. Time2Jet 1 Quote Link to comment Share on other sites More sharing options...
0 ILoveControl Posted July 30, 2019 Author Share Posted July 30, 2019 31 minutes ago, Dunamivora said: You would be surprised how much it could be your WiFi. Some systems are slower than others, the ones that are faster tend to have better APs and network backbones. Thank you L. The reason I say it's not the network is I have 16 unifi enterprise AP with tye unifi gateway and controller 2. I checked the signal strength as well as the through put. I have my device on a high priority queue. Finally I did some deep packet inspection the data from the controller to the device is relatively quick. The app takes long to process Quote Link to comment Share on other sites More sharing options...
0 ILoveControl Posted July 30, 2019 Author Share Posted July 30, 2019 16 minutes ago, LollerAgent said: This is a known issue (as discussed in other threads). Apparently, C4 is aware of the issue and its being worked on. I agree - it's super slow and VERY annoying. OK cool as long as they aware of it now the trick is how long to fix. Quote Link to comment Share on other sites More sharing options...
0 -defunct- Posted July 30, 2019 Share Posted July 30, 2019 UniFi is the issue Quote Link to comment Share on other sites More sharing options...
0 prabeau Posted July 30, 2019 Share Posted July 30, 2019 How Quote Link to comment Share on other sites More sharing options...
0 -defunct- Posted July 30, 2019 Share Posted July 30, 2019 UniFi is on Control4's do not use list and from what I've read, the new app uses SDDP to find the system on the local network. Chances are high they don't expect it to work on a UniFi network and possibly UniFi doesn't handle SDDP well. Especially if it a mesh setup. Quote Link to comment Share on other sites More sharing options...
0 BraydonH Posted July 30, 2019 Share Posted July 30, 2019 Unifi is not the issue. I have lots of clients with OS3 and Unifi. Close the app completely and open it from scratch - loads quick Put the app in the background for a bit and come back and reopen the app takes 30 seconds to load. Known bug it happens on every system. Solution. Just shut the app down and open from scratch. Or wait a few more weeks untill C4 has it patched. They are aware of the issue. prabeau and Gary Leeds UK 1 1 Quote Link to comment Share on other sites More sharing options...
0 LollerAgent Posted July 30, 2019 Share Posted July 30, 2019 52 minutes ago, Dunamivora said: UniFi is the issue Sorry, but you are wrong. Unifi is not the issue. This is a known issue with the app. Quote Link to comment Share on other sites More sharing options...
0 LollerAgent Posted July 30, 2019 Share Posted July 30, 2019 13 minutes ago, Dunamivora said: UniFi is on Control4's do not use list and from what I've read, the new app uses SDDP to find the system on the local network. Chances are high they don't expect it to work on a UniFi network and possibly UniFi doesn't handle SDDP well. Especially if it a mesh setup. SDDP works just fine on Unifi. Quote Link to comment Share on other sites More sharing options...
0 -defunct- Posted July 30, 2019 Share Posted July 30, 2019 The only ones that get defensive about UniFi are fanboys and those who sell it. Everyone else talks about Cisco, Ruckus, and maybe a few on Araknis and Pakedge. I never hear anything about UniFi. Quote Link to comment Share on other sites More sharing options...
0 LollerAgent Posted July 30, 2019 Share Posted July 30, 2019 2 minutes ago, Dunamivora said: The only ones that get defensive about UniFi are fanboys and those who sell it. Everyone else talks about Cisco, Ruckus, and maybe a few on Araknis and Pakedge. I never hear anything about UniFi. I'm not a fanboy, and I don't sell it. I'm also not getting defensive about it.. I'm just stating a fact that you are incorrect about this particular issue. Quote Link to comment Share on other sites More sharing options...
0 -defunct- Posted July 30, 2019 Share Posted July 30, 2019 Alright, so what if the 'fix' talked about from C4 does not fix it for UniFi, but does for Pakedge? If Pakedge networks also had the issue. (Mine connects fine on my Pakedge network). Quote Link to comment Share on other sites More sharing options...
0 South Africa C4 user Posted July 30, 2019 Share Posted July 30, 2019 I have seen a Beta version of the app (not sure if I should have seen this, nor am I sure how far we are away from an iOS app update) but I can say that from what I saw, it looks to me like the next version of the app will load up on a local network in about 1/3 of the time that the current app takes... In short, I am not in the know, but do believe that this will be resolved soon! Those in the know are probably constrained from commenting. rea, Gary Leeds UK, drro and 1 other 3 1 Quote Link to comment Share on other sites More sharing options...
0 Amr Posted August 10, 2019 Share Posted August 10, 2019 C4 confirmed the issue for the app and they are working on a fix, this has nothing to do with UniFi, period! Quote Link to comment Share on other sites More sharing options...
0 msgreenf Posted August 10, 2019 Share Posted August 10, 2019 And the betas are super fastSent from my Pixel 3 using Tapatalk Quote Link to comment Share on other sites More sharing options...
0 ILoveControl Posted August 10, 2019 Author Share Posted August 10, 2019 And the betas are super fastSent from my Pixel 3 using TapatalkThey need to release this like asap Sent from my iPhone using Tapatalk Pro LollerAgent 1 Quote Link to comment Share on other sites More sharing options...
0 ekohn00 Posted August 12, 2019 Share Posted August 12, 2019 On 7/30/2019 at 2:30 PM, Dunamivora said: The only ones that get defensive about UniFi are fanboys and those who sell it. Everyone else talks about Cisco, Ruckus, and maybe a few on Araknis and Pakedge. I never hear anything about UniFi. Maybe you never hear anything on Unifi as people don't have problems? Your previous statements are strong, but without details. Unifi can provide a stable infrastructure, both wired and wireless. When thats in place there should be almost no connection with application layer programs, period. Do note I said STABLE. Most problems are simply caused by network instabilities and flakey features of the infrastructure (I do know Unifi has some features that cause instability on wireless connection when turned on, but at the same time they care beta features) or human error. Almost never have you heard someone claim vendor XX's implementation of ethernet worn't work with my app. ILoveControl 1 Quote Link to comment Share on other sites More sharing options...
0 rolldog Posted August 19, 2019 Share Posted August 19, 2019 Thank you L. The reason I say it's not the network is I have 16 unifi enterprise AP with tye unifi gateway and controller 2. I checked the signal strength as well as the through put. I have my device on a high priority queue. Finally I did some deep packet inspection the data from the controller to the device is relatively quick. The app takes long to process I also have a Ubiquiti network. I only have 5 APs along with a bunch of switches/USG/etc, and OS3 has been working pretty fast since the day after OS3 was released. I have noticed that if I set detailed wallpapers for each room, the UI slows down significantly. Sent from my SM-G975U using Tapatalk Quote Link to comment Share on other sites More sharing options...
0 ILoveControl Posted August 20, 2019 Author Share Posted August 20, 2019 6 hours ago, rolldog said: I also have a Ubiquiti network. I only have 5 APs along with a bunch of switches/USG/etc, and OS3 has been working pretty fast since the day after OS3 was released. I have noticed that if I set detailed wallpapers for each room, the UI slows down significantly. Sent from my SM-G975U using Tapatalk Will try the background trick out. Might be the issue for now. It is just irritating when you want to do something quickly like check your cameras or turn a light on and off it takes forever to "connect" started noticing it on the T3's as well. While you using it sometimes it starts "Connecting" but the T3's "connecting" is much quicker. Still a irritation though. As above there is a beta app that has fixed this issue keep checking every day on the app store for release. Wish they would release it already! Quote Link to comment Share on other sites More sharing options...
0 Gary Leeds UK Posted August 20, 2019 Share Posted August 20, 2019 Everything is now in lock down - Taking into account the time of year and CEDIA around corner - Think you may need to wait until the next update. It does suck - But it worth it Quote Link to comment Share on other sites More sharing options...
0 jfh Posted August 21, 2019 Share Posted August 21, 2019 I found another problem with the OS3 iOS ap. If you select the experience button for the C4 Auto Lock driver, the background changes but the press doesn’t register. Works fine on a T3 or Android device. Quote Link to comment Share on other sites More sharing options...
0 South Africa C4 user Posted August 30, 2019 Share Posted August 30, 2019 On 8/10/2019 at 2:39 PM, msgreenf said: And the betas are super fast Sent from my Pixel 3 using Tapatalk I think this is a serious breach of some contract. C4 does not do betas... just kidding! We all eagerly await the next super fast version of the app! msgreenf 1 Quote Link to comment Share on other sites More sharing options...
Question
ILoveControl
The old app use to load really quickly, the 3.0 app takes ages to connect (and no it's not my wireless).
Anyone else experience this?
Link to comment
Share on other sites
23 answers to this question
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.