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Can not control C4 remotely

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I’m not able to connect to C4 while I’m away from home. The app loads on my iPhone but won’t connect. Works fine on wifi. Running 2.10.4. 

I tried reinstalling the app and changing my password. Not sure what else I can do?

 

thanks,

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Try turning this setting on under advanced; worked for me, had the same issue using the old App 

Advanced—Some mobile carriers frequently change IP addresses which can cause issues with Anywhere Access (4Sight required). If this is the case, tap ON.

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I don’t see the tab either.

still not able to connect. It will work once and a while, but rarely.

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If you have a pirated version of Composer it will block remote access to your system as the certificates will have been changed.

If this is the case you should back up your project, do a factory restore and restore your project.

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