robbie3130 Posted August 3, 2019 Share Posted August 3, 2019 Hey Guys, I’m running an EA-1 with OS3. Using the iPhone app, whenever I select a song in Tidal (for example) it begins playing right away and then pops up the menu for play now etc. Selecting “Play Now” starts the song over and I can see it twice in the play queue. This appears to happen across services, so if Tidal is playing said song, if I go over to sirius and select a station, it begins playing right away with the play channel menu on the screen. Has anyone else experienced this, or have any thoughts? Thanks! Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted August 3, 2019 Share Posted August 3, 2019 I use Tidal a lot at present but have not seen this behavior. I will play around a bit and see if I can duplicate your problem. Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted August 3, 2019 Share Posted August 3, 2019 Ok, I’ve just spent 10 seconds on Tidal (using my iPad) and if I select a track, it plays it, adds it to the queue and plays it instantly which seems sensibly. Equally, if I click on the 3 dot menu to the far right of the track, it gives me various options (like play next) and if I choose any of these, it does exactly what the menu option says. Quote Link to comment Share on other sites More sharing options...
robbie3130 Posted August 3, 2019 Author Share Posted August 3, 2019 But when you select the track and it plays right away, is the same menu popping up as the 3 dots?Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted August 3, 2019 Share Posted August 3, 2019 10 minutes ago, robbie3130 said: But when you select the track and it plays right away, is the same menu popping up as the 3 dots? Sent from my iPhone using Tapatalk No Quote Link to comment Share on other sites More sharing options...
robbie3130 Posted August 3, 2019 Author Share Posted August 3, 2019 I think that is my actual issue then. It makes sense for it to play right away when a track is selected, but popping up the menu is creating the confusion. Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted August 3, 2019 Share Posted August 3, 2019 40 minutes ago, robbie3130 said: I think that is my actual issue then. It makes sense for it to play right away when a track is selected, but popping up the menu is creating the confusion. Indeed! That does not sound right! Quote Link to comment Share on other sites More sharing options...
-defunct- Posted August 4, 2019 Share Posted August 4, 2019 Try tapping faster or make sure the iPhone is on the latest iOS version. If you press and hold, the menu should popup without starting the song. It may be that you are somehow getting the quick press and the press and hold actions to trigger. Quote Link to comment Share on other sites More sharing options...
robbie3130 Posted August 5, 2019 Author Share Posted August 5, 2019 I did try hitting quicker etc, to no avail. It’s happening across 2 iPhone Xs Max’s running iOS 12.3.1. I’ve confirmed it’s NOT happening on an android device I tested on (Pixel XL) So far I’ve tried deleting and re-installing the app on both devices, as well as deleting th devices from my account and re-adding. One thing I haven’t tried is creating a new account in the c4 portal and connecting a device to that fresh account instead. Not the end of the world, and at least it working proper on the android app makes me feel like it’s actually a bug on the iOS app, not my system. I’ll keep playing around Quote Link to comment Share on other sites More sharing options...
Jonathan, C4 Engineer Posted August 8, 2019 Share Posted August 8, 2019 @robbie3130 What version of the iOS app are you running? Quote Link to comment Share on other sites More sharing options...
robbie3130 Posted August 8, 2019 Author Share Posted August 8, 2019 3.0.3 Quote Link to comment Share on other sites More sharing options...
robbie3130 Posted September 11, 2019 Author Share Posted September 11, 2019 3.1.0 fixed this for me. Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted September 11, 2019 Share Posted September 11, 2019 5 hours ago, robbie3130 said: 3.1.0 fixed this for me. Good to hear! Quote Link to comment Share on other sites More sharing options...
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