Jump to content
Topfox

Epic Systems - Alexa Stopped Working

Recommended Posts

All my triggers are showing and the device it is tagged to shows as being online with the IP I assigned it.  However if I go into the Alexa app it shows all my triggers as a state of Server Not Responding.  Any ideas?

Share this post


Link to post
Share on other sites

30 minutes ago, jfh said:

 

Try powercycling your Echo and the C4 controller.

I'm still using the first echo dots.  The driver doesn't seem to be working today.  It's been working fine for a long time since yesterday but not today.  None of the devices will discover either.  Tried forgetting them all re-discovering with no luck.

Was there a firmware update to the echo's?

Share this post


Link to post
Share on other sites

Don’t know.  I’ve been using commands all day just fine but have not tried to add new triggers or devices.

Share this post


Link to post
Share on other sites
1 hour ago, chopedogg88 said:

You mean our v2 driver? And did that work for you? Haven't had a chance to test it yet.

Sent from my SM-G975U using Tapatalk
 

yes deleting the 180 driver and adding the new v2 and reprogramming to a new echo dot not the first gen got me back up. i did not test it with the first gen as i wanted to remove it from my system.

Share this post


Link to post
Share on other sites
18 hours ago, Topfox said:

All my triggers are showing and the device it is tagged to shows as being online with the IP I assigned it.  However if I go into the Alexa app it shows all my triggers as a state of Server Not Responding.  Any ideas?

 

14 hours ago, chopedogg88 said:

Yes Amazon did push out an update and we have received several reports yesterday and today about the update breaking the connectivity with our v180 driver. We are actively looking into it.

Sent from my SM-G975U using Tapatalk
 

Good to hear you are looking into it.

Share this post


Link to post
Share on other sites

I have been having issues with this driver for about a week - not sure what version I am on but I will check tonight.  I am guessing I am on the 1.8 as I don't remember upgradign and I have been using it for a few years.

Share this post


Link to post
Share on other sites

It looks like I have version 110 - I see that fromt he Documentation page of the Driver's Properties in Composer HE.

Share this post


Link to post
Share on other sites
On 9/8/2019 at 10:07 PM, jackstiffer said:

yes deleting the 180 driver and adding the new v2 and reprogramming to a new echo dot not the first gen got me back up. i did not test it with the first gen as i wanted to remove it from my system.

Can you further explain...., I have driver version 110. I also have multiple Echo Devices, 1st, 2nd, 3rd... Gen and so on. In C4 the driver is set to an original Gen 1 Echo dot.  Could we / one not just change the IP in the driver settings to a newer Gen model?  Would that work @chopedogg88? If not...do we have to change / update the IP of the Echo device to a non Gen 1 model....then reprogram and rediscover all triggers?  Any advice is appreciated. 

Also @jackstiffer what was your original Echo model, and what model did you upgrade to? Thanks. 

Share this post


Link to post
Share on other sites
2 hours ago, becnel51 said:

Can you further explain...., I have driver version 110. I also have multiple Echo Devices, 1st, 2nd, 3rd... Gen and so on. In C4 the driver is set to an original Gen 1 Echo dot.  Could we / one not just change the IP in the driver settings to a newer Gen model?  Would that work @chopedogg88? If not...do we have to change / update the IP of the Echo device to a non Gen 1 model....then reprogram and rediscover all triggers?  Any advice is appreciated. 

Also @jackstiffer what was your original Echo model, and what model did you upgrade to? Thanks. 

no the 110 driver is not compatable with the new echo units. i went from a first gen dot to a 3rd gen with the v2 driver

Share this post


Link to post
Share on other sites

Major thanks to @jackstiffer, I can confirm the following for all (*** Specifically for those running C4 OS 3.0, very important ***)

- Upgrading to the V2 Driver does work.... and yes you must completely remove the old driver, and upload the new one.

- You do lose all programming and triggers as @chopedogg88 has stated, so save / backup all your info elsewhere before removing the old driver and uploading the new one (makes reprogramming easier also). At least for me it made things much easier, as I have over 100 triggers / verbal commands. 

- As a precaution I would also backup C4 before doing any of this, and copy the Activation key for the Epic Systems Echo Driver (you'll need this to activate the V2 Driver)

- Lastly, I did set the IP of my Echo device to a newer model (not Gen 1), not sure if this was necessary... But I can 100% confirm all Gen 1 / Legacy devices will / do work. I'm able to give all voice commands to a Gen 1 Echo Dot, and everything functions as it should. 

- Might also be a good idea to reboot the C4 controller, after all updating / programming / testing. Old habit, I guess. Hope this helps someone...time to sleep.

Share this post


Link to post
Share on other sites

I have been trying to get my gen2 dot to update to a newer firmware but can't seem to force it to update. Tried muting it for over an hour. Anyone know how to force it?

I did work with a customer and can confirm that the v2 (200) driver does work with a Gen 2 dot which has been updated to the newer firmware.

Sent from my SM-G975U using Tapatalk

Share this post


Link to post
Share on other sites

I am using a Gen 2 and Gen 3 with V180 on a HC800 stacked with version 2.10.6 and they don't work.
I haven't seen a post yet stating that this is working again?

Share this post


Link to post
Share on other sites
12 hours ago, chopedogg88 said:

I have been trying to get my gen2 dot to update to a newer firmware but can't seem to force it to update. Tried muting it for over an hour. Anyone know how to force it?

I did work with a customer and can confirm that the v2 (200) driver does work with a Gen 2 dot which has been updated to the newer firmware.

Sent from my SM-G975U using Tapatalk
 

try factory resetting the device.

Share this post


Link to post
Share on other sites

I have the 110 driver but haven't noticed anything other than maybe some lag this past week.  I had just updated to 3.0 firmware on C4 as well.  Do I need to update my Echo driver at this time to the newest version?  If you upgrade/update the driver, how is this done firstly and then how do I save all of my previously programmed verbal commands as I have a huge list of commands I've programmed for this driver.

Share this post


Link to post
Share on other sites

I set up the new driver, connected to the echo dot I was connected to before, created my triggers, but now they aren’t being discovered during discovery. Any thoughts?

Share this post


Link to post
Share on other sites

Is there any benefit to upgrading to the new 2.0 driver such as response time other than support for new Alexa/Echo devices?  I was mistaken in that I actually have the 180 version and everything works just fine now with Control 3.0 so didn't want to change anything if I didn't need to.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...