canadian8484 Posted September 14, 2019 Share Posted September 14, 2019 Hi everyone, My dealer is really struggling to get the Spotify app to work, so I thought I'd ask in the forum. I don't know a whole lot about our setup, but I know we have Ovation equipment and the Spotify app installed in Control4. The Spotify app works for a few days or a couple of weeks, and then it stops working. The Spotify app can't connect with the server so the app doesn't display any songs or playlists. I have the Ovation OMSConfigurationUtility app on my Mac. When I open it and access the Spotify settings, I see this error: "The account credentials were not accepted by Spotify. Please check your user name and password and try again.If your credentials are correct, then we were unable to reach the Spotify server. This should be a momentary issue...Please keep trying." It's not a momentary issue though. If I restart the whole system, it will start working. But I don't want to do that every time I listen to a playlist. Every time our dealer comes round, it works for a short period and then disconnects again. Does anyone know what is going wrong here? I'm trying to give my dealer some help in figuring this out. This has been happening for 2 years now. Thanks in advance for any tips J Quote Link to comment Share on other sites More sharing options...
msgreenf Posted September 14, 2019 Share Posted September 14, 2019 https://community.spotify.com/t5/Other-Partners-Web-Player-etc/Problem-Streaming-Spotify-to-Ovation/td-p/518100 Quote Link to comment Share on other sites More sharing options...
canadian8484 Posted September 14, 2019 Author Share Posted September 14, 2019 Thanks, but I don't think that's it! Spotify does work, but then every few days it just loses the connection and won't work. It can't be a password issue because it does actually work for a while each time. Any other suggestions? Quote Link to comment Share on other sites More sharing options...
tekki70 Posted January 28, 2021 Share Posted January 28, 2021 i have done quite a few of the duets, the trick is to not use the spotify mini app for the ovation, just use the ovation player driver. ii did have one job where one of our techs called fusion and they had them use spotty, not spotify but still gave them spotify access.My personal system i just removed the spotify mini app, use just the ovation player driver and i have no issues. my advice is to have your installer call fusion and get help setting up the fusion the tech support is fast and very good, have them also look at the integration with control4 to make sure he has it setup correctly. Quote Link to comment Share on other sites More sharing options...
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