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time2jet

A Gazillion New Troubling Device Issues

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15 hours ago, time2jet said:

 


Here is the system. There are only 4 devices currently on. Lost 6 in the SSID change. But right now, that’s not the problem.

Have a look (the screenshots overlap)

9d74e6b77d9b909563f27ed540ecbe83.jpg55279b9fb07b8161ed3647412f10ea47.jpg




Sent from my iPhone using Tapatalk

 

Why in the world would you think that's not the problem? Did you ever think that since you have two Sonos players un-accounted for possibly in the realm of WiFi, Mesh, Wired setup could be looping your network. Once again your assumptions are getting the better of you.

Let's eliminate them from the mix while you're troubleshooting all of this since you can't control them anyways. Keep them unplugged from power until further notice.

So what I'm looking at is a Playbar that's using WiFi (as denoted by WM:1) and directly pairing in the surrounds and subs (as denoted by WM:2). You said one Playbar is wired. Is this Master Bedroom the wired Playbar? If it is, it's not setup in wired mode. Please change your Sonos configuration from WiFi to wired. If done successfully, that Master Bedroom Playbar should be denoted as WM:0.

EDIT: Sorry just re-read and saw you have 6 (!) missing Sonos players on your network. Unplug power to all of those during troubleshooting.

EDIT2: Re-read your old post, you're absolutely sure the Playbar isn't wired up correct? If so just unplug the ethernet wire from the Playbar and keep it in WiFi mode. Unplug power to the 6 missing Sonos players. Give everything time to settle down and observe if you have any major network issues going forward.

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13 minutes ago, EverAction said:

Why in the world would you think that's not the problem? Did you ever think that since you have two Sonos players un-accounted for possibly in the realm of WiFi, Mesh, Wired setup could be looping your network. Once again your assumptions are getting the better of you. 

Let's eliminate them from the mix while you're troubleshooting all of this since you can't control them anyways. Keep them unplugged from power until further notice.

So what I'm looking at is a Playbar that's using WiFi (as denoted by WM:1) and directly pairing in the surrounds and subs (as denoted by WM:2). You said one Playbar is wired. Is this Master Bedroom the wired Playbar? If it is, it's not setup in wired mode. Please change your Sonos configuration from WiFi to wired. If done successfully, that Master Bedroom Playbar should be denoted as WM:0.

EDIT: Sorry just re-read and saw you have 6 (!) missing Sonos players on your network. Unplug power to all of those during troubleshooting.

EDIT2: Re-read your old post, you're absolutely sure the Playbar isn't wired up correct? If so just unplug the ethernet wire from the Playbar and keep it in WiFi mode. Unplug power to the 6 missing Sonos players. Give everything time to settle down and observe if you have any major network issues going forward.

Thanks so much!

Why in the world would you think that's not the problem? Did you ever think that since you have two Sonos players un-accounted for possibly in the realm of WiFi, Mesh, Wired setup could be looping your network. Once again your assumptions are getting the better of you. 

Only meaning that the SSID changed and I never re-added the other 6.

So what I'm looking at is a Playbar that's using WiFi (as denoted by WM:1) and directly pairing in the surrounds and subs (as denoted by WM:2). You said one Playbar is wired. Is this Master Bedroom the wired Playbar? If it is, it's not setup in wired mode. Please change your Sonos configuration from WiFi to wired. If done successfully, that Master Bedroom Playbar should be denoted as WM:0.

Sorry, in a prior post, I indicated that NOTHING was connected via ethernet.  There is an ethernet cable connected to the master playbar that is just tucked inside the equipment box, never connected.

EDIT: Sorry just re-read and saw you have 6 (!) missing Sonos players on your network. Unplug power to all of those during troubleshooting.

Only a playbar that you don't see is plugged in.  I will unplug that.  The other 5 speakers are unplugged and have been since the switch over several weeks ago.

EDIT2: Re-read your old post, you're absolutely sure the Playbar isn't wired up correct? If so just unplug the ethernet wire from the Playbar and keep it in WiFi mode. Unplug power to the 6 missing Sonos players. Give everything time to settle down and observe if you have any major network issues going forward.

I will unplug that ethernet cable at the master Playbar

If I could interject some info here... This weekend I removed the main switch and used only the Modem>Router>PoE+ Switch>4 WAPs to test and although there was a slight improvement, it was negligible.  (I rebooted each device in sequence).  Which leads me to believe that there is a chance "loops" are not the issue... Now, this doesn't exclude wireless devices causing issues (Sonos for instance).  But I do feel l like the power settings and the channels for the SSID's in the WAPs could be a potential issue.  I will screenshot the inSSIDer screen tonight so you can see where the WAPs are channelwise and powerwise and how they are reading.  I have a second SX-8P PoE+ switch new in the box.  I might try to install that instead of the one on currently on the system.  That could eliminate that as an issue.  Leading me to believe it could be the modem, router, cabling or WAP's (once the PoE switch is eliminated as a potential).  There are 2 WAPs that seem to be broadcasting very good signal and connect to the internet.  I moved one of the "good" one's to the cable that has a "bad" one to no avail.  What I didn't try, was moving one of the "bad" ones to the good one's cable and location.  I have to try that tonight.  

I know this is a lot.

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32 minutes ago, time2jet said:

Thanks so much!

Why in the world would you think that's not the problem? Did you ever think that since you have two Sonos players un-accounted for possibly in the realm of WiFi, Mesh, Wired setup could be looping your network. Once again your assumptions are getting the better of you. 

Only meaning that the SSID changed and I never re-added the other 6.

So what I'm looking at is a Playbar that's using WiFi (as denoted by WM:1) and directly pairing in the surrounds and subs (as denoted by WM:2). You said one Playbar is wired. Is this Master Bedroom the wired Playbar? If it is, it's not setup in wired mode. Please change your Sonos configuration from WiFi to wired. If done successfully, that Master Bedroom Playbar should be denoted as WM:0.

Sorry, in a prior post, I indicated that NOTHING was connected via ethernet.  There is an ethernet cable connected to the master playbar that is just tucked inside the equipment box, never connected.

EDIT: Sorry just re-read and saw you have 6 (!) missing Sonos players on your network. Unplug power to all of those during troubleshooting.

Only a playbar that you don't see is plugged in.  I will unplug that.  The other 5 speakers are unplugged and have been since the switch over several weeks ago.

EDIT2: Re-read your old post, you're absolutely sure the Playbar isn't wired up correct? If so just unplug the ethernet wire from the Playbar and keep it in WiFi mode. Unplug power to the 6 missing Sonos players. Give everything time to settle down and observe if you have any major network issues going forward.

I will unplug that ethernet cable at the master Playbar

If I could interject some info here... This weekend I removed the main switch and used only the Modem>Router>PoE+ Switch>4 WAPs to test and although there was a slight improvement, it was negligible.  (I rebooted each device in sequence).  Which leads me to believe that there is a chance "loops" are not the issue... Now, this doesn't exclude wireless devices causing issues (Sonos for instance).  But I do feel l like the power settings and the channels for the SSID's in the WAPs could be a potential issue.  I will screenshot the inSSIDer screen tonight so you can see where the WAPs are channelwise and powerwise and how they are reading.  I have a second SX-8P PoE+ switch new in the box.  I might try to install that instead of the one on currently on the system.  That could eliminate that as an issue.  Leading me to believe it could be the modem, router, cabling or WAP's (once the PoE switch is eliminated as a potential).  There are 2 WAPs that seem to be broadcasting very good signal and connect to the internet.  I moved one of the "good" one's to the cable that has a "bad" one to no avail.  What I didn't try, was moving one of the "bad" ones to the good one's cable and location.  I have to try that tonight.  

I know this is a lot.

Just remember to take 1 step at a time and give it time to normalize before taking another step. If you make too many moves at once you won't know where you're at with this.

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On 10/8/2019 at 11:15 AM, EverAction said:

Just remember to take 1 step at a time and give it time to normalize before taking another step. If you make too many moves at once you won't know where you're at with this.

Well... during my one step at a time approach, I refocused to the hardware and setup.  I am offering this information because I feel like I might be on to something.

After much careful combing of settings, etc (including the original first recommendation to split out the SSID's) and persitence,  I finally have 2 of the 4 WX-1 WAP's working.  When I say working, I mean that the wireless signal in their general vicinity is strong and the Xfinity Speed Tests of the internet are registering over 300 mbps.  The remaining 2 WAPs still aren't registering good wireless signal and if I can get to the internet, the speeds are ridiculously slow 2-15 mbps.  So here's what I did to further diagnose.  I made sure the WAP settings were all exactly the same.  I physically exchanged the WAPs from a working to non working area (flip flopped) and to my surprise... the areas remained the same.  The areas where one WAP was working, works just as well with a WAP that wasn't (isn't) working.  This shocked me... meaning that it had to be one of two things (I think?), either the cabling is bad to the area that has given me problems... or the port on the PoE switch is bad.  I will test the ports tonight by simply flip flopping the cables from a "non-working" to a "working" to see if I can eliminate the switch.  I am assuming I can eliminate it.  So here is the question that I have at this point at (until further testing tonight).  Could a short/cross-talk/bad termination, etc. in the cables to 1 or 2 WAPs have caused utter mayhem on the entire network (both lan and wan)?  

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15 minutes ago, time2jet said:

Could a short/cross-talk/bad termination, etc. in the cables to 1 or 2 WAPs have caused utter mayhem on the entire network (both lan and wan)?  

There's a lot of variables involved with that question, but the short answer is yes.

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4 minutes ago, EverAction said:

There's a lot of variables involved with that question, but the short answer is yes.

I'm going to run an independent cable to that WAP tonight as well.  That should tell the story I believe.  I want it to be the reason, because I am out of ideas (other than fixing the Sonos).

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21 hours ago, time2jet said:

I'm going to run an independent cable to that WAP tonight as well.  That should tell the story I believe.  I want it to be the reason, because I am out of ideas (other than fixing the Sonos).

If you have a decent size install invest in some cable testing devices

before you run and terminate new wire maybe you just need to re-terminate one end of the current cable 

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Good news!!!

 

I now have a serious network setup that is blazing fast and handing off beautifully... (funny thing it’s the exact same system -2).

 

Bad WAP and NK-1. I got together with my dealer and his network guy today and they spent the better part of the day diagnosing and troubleshooting. Trouble was everything was reading well, so they were totally perplexed. Just to rule out every possibility, they started tearing it down bit by bit. Final thing was to isolated each WAP. Every time they added this particular one back to anywhere on the system it wreaked havoc.

 

I think everyone knows I was on the verge. Not a bad cable, not a loop... bad WAP. Plays nice by itself, hates the others. It’s in a box and things are amazing. Crossing my fingers.

 

Thanks everyone that tried to help... you guys are amazing. Thanks for sticking it out with me.

 

 

Sent from my iPhone using Tapatalk

 

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