pinkoos Posted September 24, 2019 Share Posted September 24, 2019 (edited) Just upgraded all four of our 4K Apple TVs and realized that I can no longer control the Apple TV with my Control4 remote I guess whatever tvOS 13's changes are, one of them must be changes in remote commands or something like that Anybody have any idea what needs to be done in order to get functionality back to my Control4 remotes? Something I can possibly do via Composer HE? Or will I need to get my dealer involved (which may take a while before he can get to it)? EDIT: Just tested the Control4 app on my iPhone and that, too, no longer works to control the Apple TV Will have to resort back to the original Apple TV remote until this gets figured out Thanks Edited September 24, 2019 by pinkoos Quote Link to comment Share on other sites More sharing options...
sonic30101 Posted September 24, 2019 Share Posted September 24, 2019 Your dealer used the unofficial ip driver which I hear is broken in with the new ATV OS. Need to change to the new IP or IR drivers drro, -defunct- and izackary 1 1 1 Quote Link to comment Share on other sites More sharing options...
pinkoos Posted September 24, 2019 Author Share Posted September 24, 2019 4 minutes ago, sonic30101 said: Your dealer used the unofficial ip driver which I hear is broken in with the new ATV OS. Need to change to the new IP or IR drivers Uh oh, are the new IP or IR drivers compatible with OS 2.0? I'm stuck on OS 2.0 as I only have an HC800 and HC300 Quote Link to comment Share on other sites More sharing options...
sonic30101 Posted September 24, 2019 Share Posted September 24, 2019 The ir is probably the way to go I think the IP requires being on at least 2.10.2 or 6 I dont recall off the top of my head Quote Link to comment Share on other sites More sharing options...
-defunct- Posted September 24, 2019 Share Posted September 24, 2019 Ya, you will need IR, and likely need to call your dealer now to have it fixed. Quote Link to comment Share on other sites More sharing options...
-defunct- Posted September 24, 2019 Share Posted September 24, 2019 The new IP driver needs minimum of 2.10.6 (doesn't make sense to be on any other 2.10.x versions). Quote Link to comment Share on other sites More sharing options...
pinkoos Posted September 24, 2019 Author Share Posted September 24, 2019 Director says I’m on 2.9.1 Quote Link to comment Share on other sites More sharing options...
msgreenf Posted September 24, 2019 Share Posted September 24, 2019 1 hour ago, Dunamivora said: The new IP driver needs minimum of 2.10.6 (doesn't make sense to be on any other 2.10.x versions). and an EA -defunct- 1 Quote Link to comment Share on other sites More sharing options...
chita79 Posted September 24, 2019 Share Posted September 24, 2019 On 9/24/2019 at 4:00 PM, msgreenf said: and an EA DO NOT tell me I have to pay $800+ now in order to get my Apple TV 4k's to work with my SR260's now.... that would be utterly absurd...my HC800 works perfectly with my small system... Billiam 1 Quote Link to comment Share on other sites More sharing options...
-defunct- Posted September 24, 2019 Share Posted September 24, 2019 9 minutes ago, chita79 said: DO NOT f*n tell me I have to pay $800+ now in order to get my Apple TV 4k's to work with my SR260's now.... that would be utterly absurd...my HC800 works perfectly with my small system... Yep, EA or CA. New driver does not work on HC800s. izackary 1 Quote Link to comment Share on other sites More sharing options...
chita79 Posted September 24, 2019 Share Posted September 24, 2019 On 9/24/2019 at 4:15 PM, Dunamivora said: Yep, EA or CA. New driver does not work on HC800s. So I need to spend $800 to get my damn remotes working??? that is a load of bs.... Billiam 1 Quote Link to comment Share on other sites More sharing options...
msgreenf Posted September 24, 2019 Share Posted September 24, 2019 No need to curse at us. You were using a driver that was never an approved integration. You can go back to ir Sent from my Pixel 3a XL using Tapatalk South Africa C4 user 1 Quote Link to comment Share on other sites More sharing options...
chita79 Posted September 24, 2019 Share Posted September 24, 2019 2 minutes ago, msgreenf said: No need to curse at us. You were using a driver that was never an approved integration. You can go back to ir Sent from my Pixel 3a XL using Tapatalk My apologies... I'm just really frustrated.... I'll see if the gen4 driver works (I heard it does a bit ago).... crossing fingers. Again, sorry about that... (IR is not an option for me) Quote Link to comment Share on other sites More sharing options...
Jane M. Posted September 25, 2019 Share Posted September 25, 2019 Oh no. I also upgraded my AppleTV's to the new OS and now my C4 remotes don't work them. AHHHHHHHHHHH chita79 1 Quote Link to comment Share on other sites More sharing options...
pinkoos Posted September 25, 2019 Author Share Posted September 25, 2019 1 hour ago, chita79 said: My apologies... I'm just really frustrated.... I'll see if the gen4 driver works (I heard it does a bit ago).... crossing fingers. Again, sorry about that... (IR is not an option for me) So I should be asking my dealer to try “gen4 IR driver?” Quote Link to comment Share on other sites More sharing options...
sonic30101 Posted September 25, 2019 Share Posted September 25, 2019 30 minutes ago, pinkoos said: So I should be asking my dealer to try “gen4 IR driver?” Only works on 2.10.6 or above and EA controller running director unfortunately Quote Link to comment Share on other sites More sharing options...
pinkoos Posted September 25, 2019 Author Share Posted September 25, 2019 I thought that was the IP driver that only worked with 2.10 and above? So, it's both the IP and IR drivers that require 2.10 and an EA controller? Quote Link to comment Share on other sites More sharing options...
Jane M. Posted September 25, 2019 Share Posted September 25, 2019 If the AppleTV beta software was also bricking our C4 remotes (and there were a lot of betas i'm sure) why wasn't this more publicized? It would have been nice if C4, our dealers, or anyone would have told us not to install. Probably will take my dealer 2 weeks to get to me. I guess i will use the Apple Remote. Yuck. pinkoos, BBLV and 2TimeOlympian 2 1 Quote Link to comment Share on other sites More sharing options...
msgreenf Posted September 25, 2019 Share Posted September 25, 2019 I don't see how an ir driver requires 2.10 anythingSent from my Pixel 3a XL using Tapatalk Quote Link to comment Share on other sites More sharing options...
pinkoos Posted September 25, 2019 Author Share Posted September 25, 2019 1 minute ago, msgreenf said: I don't see how an ir driver requires 2.10 anything Sent from my Pixel 3a XL using Tapatalk Not sure I follow, I'm just trying to get clarification so I can pass on some hopefully useful information to my dealer Quote Link to comment Share on other sites More sharing options...
msgreenf Posted September 25, 2019 Share Posted September 25, 2019 I am not aware of the ir drive requiring latest os Sent from my Pixel 3a XL using Tapatalk drro 1 Quote Link to comment Share on other sites More sharing options...
pinkoos Posted September 25, 2019 Author Share Posted September 25, 2019 Okay, thanks Is there a link for the gen4 IR driver that I can direct my dealer to? Quote Link to comment Share on other sites More sharing options...
-defunct- Posted September 25, 2019 Share Posted September 25, 2019 8 minutes ago, pinkoos said: Okay, thanks Is there a link for the gen4 IR driver that I can direct my dealer to? The best one is floating around made by another dealer. Quote Link to comment Share on other sites More sharing options...
pinkoos Posted September 25, 2019 Author Share Posted September 25, 2019 2 minutes ago, Dunamivora said: The best one is floating around made by another dealer. Okay, thanks, how do I get ahold of it? Quote Link to comment Share on other sites More sharing options...
-defunct- Posted September 25, 2019 Share Posted September 25, 2019 1 minute ago, pinkoos said: Okay, thanks, how do I get ahold of it? Have your dealer search the official Control4 forums. I believe it is somewhere there. pinkoos 1 Quote Link to comment Share on other sites More sharing options...
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