Jump to content
C4 Forums | Control4

PSA: Apple TV tvOS 13 killed my remote programming


pinkoos

Recommended Posts


Anyone (dealer) confident enough to help remote in and fix the IP version of the driver on an AppleTV on tvOS13 and a Control4 EA-5 on C4 OS 3.1?

Not really interested in running IR with the delays and wiring hassles through the rack.  Not to mention that IP is just the way it should be done and work.

Please let me know what the steps would be.  I am aware that it takes the customer logging into their Apple device on-site.

Note: This is a technically experienced user who knows Composer (HE at least) inside and out.

Link to comment
Share on other sites

On 11/13/2019 at 7:09 PM, IntrinsicGroup said:

 

I'm going to try this one out.  Why is this not all over the dealer forums though?  Any chance of this "breaking" like the MyQ driver?

 

Also, for the record, Roku all the way!

Link to comment
Share on other sites

7 hours ago, neil12011 said:

 

I'm going to try this one out.  Why is this not all over the dealer forums though?  Any chance of this "breaking" like the MyQ driver?

 

Also, for the record, Roku all the way!

Lol, we use Roku as our main source too... but Apple is Apple! As it uses the official MRP, we’re not expecting it to break.

Link to comment
Share on other sites

  • 2 weeks later...

Good morning ... I have the following situation to see if you can help me with the procedure to follow to control my AppleTV with Control4

Teams
1. EA3 (Brain)
2. Apple TV 4K
3. iOS App

* I had my Apple TV 4k configured with TVOS 12 through the IP Version 26 Driver, which installs the Driver and the "Bridge" which is the bridge for HomeKit and worked perfectly
* Update the AppleTV to the latest version TVOS13 and the integration no longer works for me
* Contact my distributor to update the driver and Version 27 is installed (October 11, 2019), however when installing the latest version that includes the Bridget and entering the iOS App to enable the integration I get the following message " unable to complete apple TV integration "

If someone could help me with the procedure to perform such integration, I would be very grateful

Thank you so much

Link to comment
Share on other sites

  • 1 month later...
On 11/28/2019 at 9:03 PM, Esteban Delgado said:

Good morning ... I have the following situation to see if you can help me with the procedure to follow to control my AppleTV with Control4

Teams
1. EA3 (Brain)
2. Apple TV 4K
3. iOS App

* I had my Apple TV 4k configured with TVOS 12 through the IP Version 26 Driver, which installs the Driver and the "Bridge" which is the bridge for HomeKit and worked perfectly
* Update the AppleTV to the latest version TVOS13 and the integration no longer works for me
* Contact my distributor to update the driver and Version 27 is installed (October 11, 2019), however when installing the latest version that includes the Bridget and entering the iOS App to enable the integration I get the following message " unable to complete apple TV integration "

If someone could help me with the procedure to perform such integration, I would be very grateful

Thank you so much

As far as I'm aware, none of the other drivers are compatible with tvOS13 - but you could sort this with our driver if you asked your dealer to install it.

Link to comment
Share on other sites

  • 4 months later...

I understand all of the above (I also upgrade to 13...). Ok for now to use the Apple remote, but why does the AppleTV HS keep going into sleep mode and not wake up when I hit select or menu in apple remote? When I unplug and plug AppleTV back in I can use it but then it goes back to sleep when I leave it works a while. 

Link to comment
Share on other sites

On 5/11/2020 at 6:13 AM, LRSF said:

I understand all of the above (I also upgrade to 13...). Ok for now to use the Apple remote, but why does the AppleTV HS keep going into sleep mode and not wake up when I hit select or menu in apple remote? When I unplug and plug AppleTV back in I can use it but then it goes back to sleep when I leave it works a while. 

Set it up to never 😴 

Link to comment
Share on other sites

This thread is quite old. Please consider starting a new thread rather than reviving this one.

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.