LollerAgent Posted October 10, 2019 Share Posted October 10, 2019 1 hour ago, prabeau said: Same here on updated iPhone X , on 3.1. No issues with Android This seems to be better on 3.1, but it still happens.. my wife even comments on it. Quote Link to comment Share on other sites More sharing options...
jakblak Posted October 10, 2019 Share Posted October 10, 2019 16 hours ago, SMHarman said: Know anymore. Enquiring minds and all that. Sent from my E6603 using Tapatalk We have quite a few performance metrics inside of the OS3 app and one of those is cold-start time while remote (i.e. not on your local network) and the connection times in some regions, as many of you have experienced, is sub-optimal and outside of the range we feel is acceptable. Obviously connection times are a YMMV type of thing that depends heavily on your home internet speed, size of your project, cellular signal, etc... but we definitely see connection times in these regions that fall outside of what is "normal". While we are striving for faster connection times both locally and remote, our attention is fully focused on the customers in these regions where the connection times are higher than what the majority of our customers are experiencing. As such, we have formed a cross-functional team to address the problem at a team level as well as holistically. It will take us some time to make these changes and roll them out, but I wanted to let everybody know that we understand the difficulty and the frustration and we are committed to fixing it. On 9/30/2019 at 7:58 AM, LollerAgent said: I have found that while the newest app is MUCH quicker than the original OS3 app (both locally and remotely), it sometimes fails to connect when not launching freshly. The fix is usually to kill the app and re-launch it.. which results in a 1-2second connection most times. I have now received several reports about this and have received logs from @Anish (thanks btw), and I have an engineer looking into the problem as I'm typing this. I will create a post (or update here) when we figure out, and fix the issue. THawes, msgreenf, Neo1738 and 2 others 5 Quote Link to comment Share on other sites More sharing options...
LollerAgent Posted October 10, 2019 Share Posted October 10, 2019 42 minutes ago, jakblak said: I have now received several reports about this and have received logs from @Anish (thanks btw), and I have an engineer looking into the problem as I'm typing this. I will create a post (or update here) when we figure out, and fix the issue. Great, thank you! Let me know if I can help. Quote Link to comment Share on other sites More sharing options...
Anish Posted October 23, 2019 Author Share Posted October 23, 2019 Any update on a fix for this ? Quote Link to comment Share on other sites More sharing options...
Anish Posted February 8, 2020 Author Share Posted February 8, 2020 On 10/10/2019 at 9:49 PM, jakblak said: We have quite a few performance metrics inside of the OS3 app and one of those is cold-start time while remote (i.e. not on your local network) and the connection times in some regions, as many of you have experienced, is sub-optimal and outside of the range we feel is acceptable. Obviously connection times are a YMMV type of thing that depends heavily on your home internet speed, size of your project, cellular signal, etc... but we definitely see connection times in these regions that fall outside of what is "normal". While we are striving for faster connection times both locally and remote, our attention is fully focused on the customers in these regions where the connection times are higher than what the majority of our customers are experiencing. As such, we have formed a cross-functional team to address the problem at a team level as well as holistically. It will take us some time to make these changes and roll them out, but I wanted to let everybody know that we understand the difficulty and the frustration and we are committed to fixing it. I have now received several reports about this and have received logs from @Anish (thanks btw), and I have an engineer looking into the problem as I'm typing this. I will create a post (or update here) when we figure out, and fix the issue. I’m still having extremely long lag times on cold startup. 60-90 seconds. Is there any fix on the horizon? Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted February 8, 2020 Share Posted February 8, 2020 16 hours ago, Anish said: I’m still having extremely long lag times on cold startup. 60-90 seconds. Is there any fix on the horizon? My dealer is still saying Q1 of 2020 for us in South Africa Quote Link to comment Share on other sites More sharing options...
Anish Posted February 9, 2020 Author Share Posted February 9, 2020 15 hours ago, South Africa C4 user said: My dealer is still saying Q1 of 2020 for us in South Africa Thanks for that info. Fingers crossed. 4sight really unusable at present. Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted February 9, 2020 Share Posted February 9, 2020 1 hour ago, Anish said: Thanks for that info. Fingers crossed. 4sight really unusable at present. Indeed! Quote Link to comment Share on other sites More sharing options...
Anish Posted March 13, 2020 Author Share Posted March 13, 2020 On 2/9/2020 at 4:53 PM, South Africa C4 user said: Indeed! Has there been any progress on this? Really struggling to use 4sight ATM Quote Link to comment Share on other sites More sharing options...
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