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4sight connection times on os 3

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1 hour ago, prabeau said:

Same here on updated iPhone X , on 3.1. No issues  with Android 

This seems to be better on 3.1, but it still happens.. my wife even comments on it.

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16 hours ago, SMHarman said:

Know anymore. Enquiring minds and all that.

Sent from my E6603 using Tapatalk
 

We have quite a few performance metrics inside of the OS3 app and one of those is cold-start time while remote (i.e. not on your local network) and the connection times in some regions, as many of you have experienced, is sub-optimal and outside of the range we feel is acceptable.  Obviously connection times are a YMMV type of thing that depends heavily on your home internet speed, size of your project, cellular signal, etc... but we definitely see connection times in these regions that fall outside of what is "normal".

While we are striving for faster connection times both locally and remote, our attention is fully focused on the customers in these regions where the connection times are higher than what the majority of our customers are experiencing.  As such, we have formed a cross-functional team to address the problem at a team level as well as holistically.

It will take us some time to make these changes and roll them out, but I wanted to let everybody know that we understand the difficulty and the frustration and we are committed to fixing it.

On 9/30/2019 at 7:58 AM, LollerAgent said:

I have found that while the newest app is MUCH quicker than the original OS3 app (both locally and remotely), it sometimes fails to connect when not launching freshly.  The fix is usually to kill the app and re-launch it.. which results in a 1-2second connection most times.

I have now received several reports about this and have received logs from @Anish (thanks btw), and I have an engineer looking into the problem as I'm typing this.  I will create a post (or update here) when we figure out, and fix the issue.

 

 

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42 minutes ago, jakblak said:

I have now received several reports about this and have received logs from @Anish (thanks btw), and I have an engineer looking into the problem as I'm typing this.  I will create a post (or update here) when we figure out, and fix the issue.

Great, thank you!  Let me know if I can help.

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