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ERDrPC

Allowing dealer and remote programmer at the same time

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I wish C4 would allow for dealer info and a separate spot for a remote programmer on our customer profile. I don't want to remove my dealer as they still help me with new equipment and the monitor my system remotely but I also have the need for a remote programmer for some complex programming that my dealer doesn't have time for

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13 hours ago, msgreenf said:

Linked accounts achieve this

Do you mean my dealer will be linked or the remote programmer will be linked?

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11 hours ago, Cyknight said:

Anyone NOT your dealer MUST have their account linked in order to remotely connect to your system.

With the exception of Control4 tech support if you have that option enabled in your customer.control4.com account.

RyanE

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7 hours ago, RyanE said:

With the exception of Control4 tech support if you have that option enabled in your customer.control4.com account.

RyanE

LOL, fair point. Though even then only a subsection have the credentials to do so (as in, not all C4 employees are considered tech support and so not all C4 employees have access to people's systems)

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