timbooo Posted November 18, 2019 Share Posted November 18, 2019 Back on topic I have a weird problem I can't figure out, I have an Apple TV 4K and a non-4K (4th gen I think) in this project. I've installed 2 instances of the driver and put in the license key. The 4K works perfectly, the non-4K doesn't work at all and when I remove it and re-add it etc etc (naturally, to try and get it working) it appears to be crashing my EA-5. Any ideas? Any logs I could provide? EDIT: looks like some beloved control4 wonkiness, after removing and reinstating the driver a gazillion times, restarting composer, restarting the controller, then doing all those things again and again in different orders, it's working. Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted November 18, 2019 Author Share Posted November 18, 2019 1 minute ago, timbooo said: Back on topic I have a weird problem I can't figure out, I have an Apple TV 4K and a non-4K (4th gen I think) in this project. I've installed 2 instances of the driver and put in the license key. The 4K works perfectly, the non-4K doesn't work at all and when I remove it and re-add it etc etc (naturally, to try and get it working) it appears to be crashing my EA-5. Any ideas? Any logs I could provide? Just drop a ticket at www.intrinsicdev.co.uk/support. If you include the full LUA debug output for us to look at and our tech team can dive in for you. Quote Link to comment Share on other sites More sharing options...
timbooo Posted November 18, 2019 Share Posted November 18, 2019 8 minutes ago, IntrinsicGroup said: Just drop a ticket at www.intrinsicdev.co.uk/support. If you include the full LUA debug output for us to look at and our tech team can dive in for you. Obviously it started working immediately after posting. I guess you're just that good. Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted November 18, 2019 Author Share Posted November 18, 2019 3 minutes ago, timbooo said: Obviously it started working immediately after posting. I guess you're just that good. lol, that's premium tech support! Quote Link to comment Share on other sites More sharing options...
Franck Posted December 8, 2019 Share Posted December 8, 2019 Hi there just a quick question ; can I ,me ,a simple customer install this driver or it must be my c4 dealer ? thx Franck Quote Link to comment Share on other sites More sharing options...
msgreenf Posted December 8, 2019 Share Posted December 8, 2019 Hi there just a quick question ; can I ,me ,a simple customer install this driver or it must be my c4 dealer ? thx FranckDealer must install. Happy to help Quote Link to comment Share on other sites More sharing options...
Franck M Posted December 8, 2019 Share Posted December 8, 2019 I found an update driver fonction in home compser 3.1 for the apple TV, will I be able to install this intrinsic driver ? Thx Franck Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted December 9, 2019 Author Share Posted December 9, 2019 16 hours ago, Franck M said: I found an update driver fonction in home compser 3.1 for the apple TV, will I be able to install this intrinsic driver ? Thx Franck Hi Franck, No, this needs to be purchased and installed by a C4 dealer for you. Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted December 9, 2019 Author Share Posted December 9, 2019 Any C4 Dealers in Silicon Valley? A customer is looking for someone to set him up with our driver. Drop us a message if you're interested. Cheers Quote Link to comment Share on other sites More sharing options...
pinkoos Posted December 19, 2019 Share Posted December 19, 2019 I plan on getting this installed soon Quick question - can I buy the license on your site and then provide the key to my dealer? Or does he need to buy the license directly? Also, if my dealer is going to set everything up remotely, what info from my system will he need? I have 4 ATV 4Ks. IP address of each? MAC address of my HC800? Etc.? Thanks Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted December 19, 2019 Author Share Posted December 19, 2019 8 minutes ago, pinkoos said: I plan on getting this installed soon Quick question - can I buy the license on your site and then provide the key to my dealer? Or does he need to buy the license directly? Also, if my dealer is going to set everything up remotely, what info from my system will he need? I have 4 ATV 4Ks. IP address of each? MAC address of my HC800? Etc.? Thanks Hi there, Only dealers can purchase from our site, so they'll need to do that. They'll just need to know the four IP Addresses of the Apple TV's and the login details for your site (if they don't already have them). Quote Link to comment Share on other sites More sharing options...
pinkoos Posted December 19, 2019 Share Posted December 19, 2019 Ok, thanks for the quick reply, I'll pass that info on to my dealer Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted December 19, 2019 Author Share Posted December 19, 2019 Just now, pinkoos said: Ok, thanks for the quick reply, I'll pass that info on to my dealer No problem - if they need any help or have any queries just get them to submit a ticket at www.intrinsicdev.co.uk/support Quote Link to comment Share on other sites More sharing options...
Amr Posted December 20, 2019 Share Posted December 20, 2019 It would be nice if you have an autoupdate feature instead of the current email alerts, this would be super Also I noticed that the sleep has to be Never otherwise it will never pickup remote commands! Quote Link to comment Share on other sites More sharing options...
amblinfan Posted December 29, 2019 Share Posted December 29, 2019 Does this driver support the press and hold the new Apple driver supports? It doesn't appear to wake on lan either unless i'm missing something. Quote Link to comment Share on other sites More sharing options...
pinkoos Posted December 29, 2019 Share Posted December 29, 2019 Finally got my dealer to install this for our 4 ATV 4Ks - works very nicely, much more responsive than the Zigbee IR solution he had to rig up after the tvOS 13 update Questions: Is there a command that will kill whatever is streaming upon ROOM OFF? We have YouTube TV and I'd like to kill the stream (so as to not use bandwidth) when we press ROOM OFF on our C4 remotes? Right now, I programmed STOP and I believe it's pausing the stream but I'm not clear if data is still flowing in but just not playing, or if STOP does indeed kill the stream (BTW, I tried the POWER OFF command but that didn't seem to do anything) Also, a previous poster mentioned this, "Just a recommendation for anyone freshly updating to the new OS and installing this driver, go into [ settings > remotes ] and revert the "Home Button" behaviour to Home Screen instead of ATV App. Otherwise the behaviour of the CNCL button (which is clearly mapped to HOME) will confuse the hell out of you. Or maybe just me." What does that mean exactly? Is that something I can do via Composer HE? Thanks IntrinsicGroup 1 Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted December 29, 2019 Author Share Posted December 29, 2019 50 minutes ago, pinkoos said: Finally got my dealer to install this for our 4 ATV 4Ks - works very nicely, much more responsive than the Zigbee IR solution he had to rig up after the tvOS 13 update Questions: Is there a command that will kill whatever is streaming upon ROOM OFF? We have YouTube TV and I'd like to kill the stream (so as to not use bandwidth) when we press ROOM OFF on our C4 remotes? Right now, I programmed STOP and I believe it's pausing the stream but I'm not clear if data is still flowing in but just not playing, or if STOP does indeed kill the stream (BTW, I tried the POWER OFF command but that didn't seem to do anything) Also, a previous poster mentioned this, "Just a recommendation for anyone freshly updating to the new OS and installing this driver, go into [ settings > remotes ] and revert the "Home Button" behaviour to Home Screen instead of ATV App. Otherwise the behaviour of the CNCL button (which is clearly mapped to HOME) will confuse the hell out of you. Or maybe just me." What does that mean exactly? Is that something I can do via Composer HE? Thanks Could programming the Home button command to fire on room off work? Quote Link to comment Share on other sites More sharing options...
gtfitz Posted December 31, 2019 Share Posted December 31, 2019 I programmed my room off to fire the menus command 4 times. Also, if I switch to my cable box this fires. This takes it all the way back to the Apple TV menu anytime we turn the room off or change back to the cable box. Quote Link to comment Share on other sites More sharing options...
pinkoos Posted December 31, 2019 Share Posted December 31, 2019 14 minutes ago, gtfitz said: I programmed my room off to fire the menus command 4 times. Also, if I switch to my cable box this fires. This takes it all the way back to the Apple TV menu anytime we turn the room off or change back to the cable box. Did you program any pauses or delays between each menu command? Thank you Quote Link to comment Share on other sites More sharing options...
gtfitz Posted December 31, 2019 Share Posted December 31, 2019 Initially I did it without any pauses between commands and it worked ... but then to be overly cautious I added in 500 milisec pauses between each Apple TV Menu command (I am still on IR and not IP so felt like no pauses could occasionally miss a couple commands). Quote Link to comment Share on other sites More sharing options...
pinkoos Posted December 31, 2019 Share Posted December 31, 2019 Thanks, I will try without pauses and see what happens Quote Link to comment Share on other sites More sharing options...
timbooo Posted December 31, 2019 Share Posted December 31, 2019 On 12/29/2019 at 4:20 PM, pinkoos said: Also, a previous poster mentioned this, "Just a recommendation for anyone freshly updating to the new OS and installing this driver, go into [ settings > remotes ] and revert the "Home Button" behaviour to Home Screen instead of ATV App. Otherwise the behaviour of the CNCL button (which is clearly mapped to HOME) will confuse the hell out of you. Or maybe just me." What does that mean exactly? Is that something I can do via Composer HE? Thanks That was me. Really I was just commenting that the CNCL button on the C4 remote is mapped to HOME in this driver. When the Apple TV updates it changes the default of the HOME button/command to load the ATV (ATV+?) app rather than the home screen as it did before. If that doesn't make any sense to you I guess you probably don't need to worry about it. pinkoos 1 Quote Link to comment Share on other sites More sharing options...
pinkoos Posted January 11, 2020 Share Posted January 11, 2020 I can't seem to figure out what button on the C4 remote is mapped for skipping YouTube ads on Apple TV - you know the little right arrowhead with vertical line? I think I tried every logical button, but no luck. Any idea how to skip ads? Thanks Quote Link to comment Share on other sites More sharing options...
pinkoos Posted January 17, 2020 Share Posted January 17, 2020 Nevermind, my teenage sons knew how to do it (otherwise I would've heard about how they couldn't skip ads during their Fortnite videos!). I should have gone to them first - lesson learned South Africa C4 user 1 Quote Link to comment Share on other sites More sharing options...
witt312 Posted January 17, 2020 Share Posted January 17, 2020 Has there been any investigation into implementing shortcut behavior now that iOS added "Open App on Apple TV" as an action? This has routinely been a key feature in the preference in using Roku boxes. Quote Link to comment Share on other sites More sharing options...
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