BuffaloC4 Posted January 21, 2020 Share Posted January 21, 2020 I find that this driver falls asleep sometimes after inactivity and only works again once I use factory remote. When I first identified it I was so impressed with the driver, but now I’m not certain! Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted January 21, 2020 Author Share Posted January 21, 2020 24 minutes ago, BuffaloC4 said: I find that this driver falls asleep sometimes after inactivity and only works again once I use factory remote. When I first identified it I was so impressed with the driver, but now I’m not certain! What version of the driver are you using on there? There was a situation we discovered where the ATV jumped outside of the normal control range, so the driver would loose control. We issued a fix where the ATV now tells us if has done this so we can get back control - it's a free update you can just download from the site. Any problems, just drop us a ticket at www.intrinsicdev.co.uk/support and we'll be able to help. Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted January 21, 2020 Author Share Posted January 21, 2020 On 1/17/2020 at 10:19 PM, witt312 said: Has there been any investigation into implementing shortcut behavior now that iOS added "Open App on Apple TV" as an action? This has routinely been a key feature in the preference in using Roku boxes. Yes, we want it (we have for our Roku drivers) but Apple didn't have this has an official part of their protocol. Once they add it, we'll look to bring it in. Quote Link to comment Share on other sites More sharing options...
witt312 Posted January 21, 2020 Share Posted January 21, 2020 15 minutes ago, IntrinsicGroup said: Yes, we want it (we have for our Roku drivers) but Apple didn't have this has an official part of their protocol. Once they add it, we'll look to bring it in. Not sure how Apple implemented, but I was able to successful test out directly launching apps on the atv 4K via the Shortcuts app in iOS. Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted January 21, 2020 Author Share Posted January 21, 2020 37 minutes ago, witt312 said: Not sure how Apple implemented, but I was able to successful test out directly launching apps on the atv 4K via the Shortcuts app in iOS. We'll look into it. It's not in the MRP documentation we've got a present but if they put it into IOS then it may be possible! Quote Link to comment Share on other sites More sharing options...
BuffaloC4 Posted January 21, 2020 Share Posted January 21, 2020 2 hours ago, IntrinsicGroup said: What version of the driver are you using on there? There was a situation we discovered where the ATV jumped outside of the normal control range, so the driver would loose control. We issued a fix where the ATV now tells us if has done this so we can get back control - it's a free update you can just download from the site. Any problems, just drop us a ticket at www.intrinsicdev.co.uk/support and we'll be able to help. I just purchased it and set it up yesterday. So I assume it’s the most current version. this most recent power up took 2 mins for the atv to start responding. Thought I had to go re ID the atv but midway through booting up computer I gained control. It’s not a huge deal.... especially since I have no room for another IR bud on the IO.... updating Apple TV firmware now. Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted January 21, 2020 Author Share Posted January 21, 2020 40 minutes ago, BuffaloC4 said: I just purchased it and set it up yesterday. So I assume it’s the most current version. this most recent power up took 2 mins for the atv to start responding. Thought I had to go re ID the atv but midway through booting up computer I gained control. It’s not a huge deal.... especially since I have no room for another IR bud on the IO.... updating Apple TV firmware now. That sounds like it's a wake up issue rather than a control issue. We generally recommend setting the ATV to not go to sleep. If you open the IOS app you'll see an identical behaviour - sometimes it doesn't wake up in spite of multiple button presses. We're hoping Apple will change this, so that any button press wakes the ATV. We're trying to see if we can get a specific wake up command, for times when this happens! Quote Link to comment Share on other sites More sharing options...
C4CA Posted January 21, 2020 Share Posted January 21, 2020 When did you guys release the newest driver version? Any possibility of getting automatic updates? Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted January 22, 2020 Author Share Posted January 22, 2020 10 hours ago, C4CA said: When did you guys release the newest driver version? Any possibility of getting automatic updates? The latest version was released mid December. We are looking at building automatic updates it into the next release. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted February 4, 2020 Share Posted February 4, 2020 A little disappointed by the activation process. I was buying a copy for a customer and got 1 char wrong in the mac address. Since it was the middle of the night UK time, I bought another copy 3 min later when I found the mistake, now they won't give me a refund for the bad mac. They will transfer it to another mac but IDK when I will sell another copy... Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted February 4, 2020 Author Share Posted February 4, 2020 5 minutes ago, msgreenf said: A little disappointed by the activation process. I was buying a copy for a customer and got 1 char wrong in the mac address. Since it was the middle of the night UK time, I bought another copy 3 min later when I found the mistake, now they won't give me a refund for the bad mac. They will transfer it to another mac but IDK when I will sell another copy... Hi there - unfortunately we had to impose this policy as inspire of giving dealers free copies for their own homes and showrooms, we were finding a lot of abuse and unfortunately you've been caught up in the consequences of this. We are aware this is not ideal and we are currently developing a new licensing system that will enable you to manage your own license keys and move them around between systems so that we can ensure this is all fair. This will hopefully be launched in the next month or so. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted February 4, 2020 Share Posted February 4, 2020 Just now, IntrinsicGroup said: Hi there - unfortunately we had to impose this policy as inspire of giving dealers free copies for their own homes and showrooms, we were finding a lot of abuse and unfortunately you've been caught up in the consequences of this. We are aware this is not ideal and we are currently developing a new licensing system that will enable you to manage your own license keys and move them around between systems so that we can ensure this is all fair. This will hopefully be launched in the next month or so. will this apply to already purchased keys? Cause now I stuck holding something that is worthless....I may never sell another copy. you can tell from the 2 copies that i bought 3 minutes apart that there is 1 char difference. This is not abuse - this is an honest mistake Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted February 4, 2020 Author Share Posted February 4, 2020 Just now, msgreenf said: will this apply to already purchased keys? Cause now I stuck holding something that is worthless....I may never sell another copy. you can tell from the 2 copies that i bought 3 minutes apart that there is 1 char difference. This is not abuse - this is an honest mistake Yes, this will apply to all previous transactions. We had a lot of "honest mistakes" but one character difference does sound genuine - if you drop a support ticket and reference this message, we can arrange to get that one refunded for you. South Africa C4 user 1 Quote Link to comment Share on other sites More sharing options...
msgreenf Posted February 4, 2020 Share Posted February 4, 2020 Just now, IntrinsicGroup said: Yes, this will apply to all previous transactions. We had a lot of "honest mistakes" but one character difference does sound genuine - if you drop a support ticket and reference this message, we can arrange to get that one refunded for you. thank you. I will update my support tix. I write drivers - i get it but that is also why the system I use allows for killing keys remotely because mistakes do happen. Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted February 4, 2020 Author Share Posted February 4, 2020 3 minutes ago, msgreenf said: thank you. I will update my support tix. I write drivers - i get it but that is also why the system I use allows for killing keys remotely because mistakes do happen. No problem - yes the original system was designed to ensure no need for an online connection. The new one is a hybrid, so covers scenarios with no connection and with a connection. South Africa C4 user and msgreenf 2 Quote Link to comment Share on other sites More sharing options...
snipboy Posted February 25, 2020 Share Posted February 25, 2020 I've been happily using the driver for the last three weeks. Can you give me some guidance on how to program best for skipping ahead and going back in a video? Looking forward to automatic updates. Any word on when the next update is slated to be released? Quote Link to comment Share on other sites More sharing options...
pinkoos Posted February 25, 2020 Share Posted February 25, 2020 @IntrinsicGroup Are you able to build in the functionality the official driver has to stop or go home on Room Off? This is to try and stop whatever is streaming when the room is turned off Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted February 25, 2020 Author Share Posted February 25, 2020 38 minutes ago, snipboy said: I've been happily using the driver for the last three weeks. Can you give me some guidance on how to program best for skipping ahead and going back in a video? Looking forward to automatic updates. Any word on when the next update is slated to be released? So we spoke to C4 - they have no plans on enabling Auto Update on third party drivers at present. By skipping forward/back are you meaning to say jump forwards 15 seconds? Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted February 25, 2020 Author Share Posted February 25, 2020 35 minutes ago, pinkoos said: @IntrinsicGroup Are you able to build in the functionality the official driver has to stop or go home on Room Off? This is to try and stop whatever is streaming when the room is turned off Unfortunately, we think this has to be done via custom programming and can't be done automatically in the driver Quote Link to comment Share on other sites More sharing options...
snipboy Posted February 25, 2020 Share Posted February 25, 2020 ah, ok. Bummer. Yeah, I wanted to go back 10 and forward 20. Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted February 25, 2020 Author Share Posted February 25, 2020 5 hours ago, snipboy said: ah, ok. Bummer. Yeah, I wanted to go back 10 and forward 20. So we can technically do it in the driver there's just not really a nice way of being able to use it in the pre-built interface which we don't have control of... Quote Link to comment Share on other sites More sharing options...
pinkoos Posted March 25, 2020 Share Posted March 25, 2020 Hi @IntrinsicGroup Have you tested your driver with tvOS 13.4? Safe to upgrade Apple TV 4K to 13.4 if my Director is on 2.9.1? Quote Link to comment Share on other sites More sharing options...
Zuhair Posted March 25, 2020 Share Posted March 25, 2020 Hi @IntrinsicGroup Have you tested your driver with tvOS 13.4? Safe to upgrade Apple TV 4K to 13.4 if my Director is on 2.9.1?I updated two two Apple TVs today morning to 13.4, working flawlessly with@IntrinsicGroup msgreenf 1 Quote Link to comment Share on other sites More sharing options...
pinkoos Posted March 25, 2020 Share Posted March 25, 2020 32 minutes ago, Zuhair said: I updated two two Apple TVs today morning to 13.4, working flawlessly with@IntrinsicGroup That's good to know, thank you Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted March 25, 2020 Author Share Posted March 25, 2020 11 minutes ago, pinkoos said: That's good to know, thank you Yep, all good on 13.4 too - thanks for updating everyone @Zuhair! pinkoos 1 Quote Link to comment Share on other sites More sharing options...
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