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New Neeo Remote Setting - Recent Firmware


shupp872

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As of yesterday, my NEEO remote starting doing something pretty weird.

If the room had a prior session of digital audio playing, say audio from the controller, or SONOS audio, but had since been changed to a video source (TiVo, Shield, Apple TV, etc), whenever using the NEEO (and only the NEEO, this didn't affect other remotes), when hitting "OK", or Channel + / Channel -, the normal expected command would be sent to the video device, but then the room source would change back to the prior digital audio device and begin playing. 

It took me a while to figure out what was going on....  Apparently there was a recent firmware / change made to the NEEO remote.  Now in Composer, there is an option to bind those three buttons on the remote (OK, Channel+, Channel-) to transport controls when digital audio is playing (OK = Play/Pause, Channel+ = Next track, Channel- = Previous track).  You can toggle this setting on and off. 

While I think this is great idea so we can control digital audio with the hard buttons, something seems to be messed up, where it sends those transport controls regardless of the active source being digital audio or not.

Has anybody else experienced this?  My wife was going crazy.

While I appreciate new features being added, it would be nice if we got notified or prompted if the normal functionality of the remote is going to be changed (this setting is defaulted to "ON").

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It's definitely a bug, it's been logged, and hopefully will be fixed in the next drop.

If you exit the digital audio session before selecting a video source, it should not happen.

Valid point that the feature probably should've been default Off.  I apologize for that.

As far as new feature notifications, that is also on the roadmap.

RyanE

 

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Awesome, thanks for acknowledgement.  It is a nice feature, and I look forward to using it. 

Out of curiosity, how do I exit the audio session?  This continued to happen from an audio session started yesterday, even after multiple 'room off's. 

In this case, we had played a song (my son requested via Alexa).  Once that song was over, there was nothing else playing. We selected a video source and noticed the issue when trying to control that video source.  We tried room off, and the issue would always activate and replay that one song that had been selected from Alexa (playing on Sonos).

I think have sonos to "stop" after paused for 5 seconds as well. 

 

Thanks again - still loving the remote as a whole

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The same thing happened to me too, I had the Sonos app open while I was in another room and hitting the okay button it was playing/pausing my Sonos in the my daughter's room. If I go to change the room to the exact same room again it'll fix it sometimes but in these cases I pick up my sr260 because it won't do it. And it doesn't do it to me everyday on the neeo but it does it enough to be bothersome.

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3 hours ago, DarthData said:

The same thing happened to me too, I had the Sonos app open while I was in another room and hitting the okay button it was playing/pausing my Sonos in the my daughter's room. If I go to change the room to the exact same room again it'll fix it sometimes but in these cases I pick up my sr260 because it won't do it. And it doesn't do it to me everyday on the neeo but it does it enough to be bothersome.

This should be addressed in the next software drop.

RyanE

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