wyrob2 Posted January 15, 2020 Share Posted January 15, 2020 Hello, I have had a persistent problem ever since our system was installed a few years ago. We have the audio matrix switch 16/16. This is linked to two C4 amps. Every day or so the audio matrix starts outputting on just one speaker channel to all zones. To change it back I have to do a power cycle and it fixes for another day or so. I have double checked but there doesn’t appear to be an overheating problem. could there be any ways I can fix this. It is quite frustrating! Thanks Quote Link to comment Share on other sites More sharing options...
lippavisual Posted January 15, 2020 Share Posted January 15, 2020 Firmware would be the thing I’d check first. What version OS are you on? Quote Link to comment Share on other sites More sharing options...
wyrob2 Posted January 15, 2020 Author Share Posted January 15, 2020 thanks ! So on 3.1.1 overall on the EA-5, but this has been a problem since earlier generations do I need to upgrade firmware in the audio matrix too? Thanks Quote Link to comment Share on other sites More sharing options...
lippavisual Posted January 16, 2020 Share Posted January 16, 2020 There is no specific firmware update for the matrix that you can load. Those firmwares are pushed during OS updates. If you look at the properties page and the firmware text block is blank, then I'd suggest getting your dealer involved to call tech support. Quote Link to comment Share on other sites More sharing options...
wyrob2 Posted January 19, 2020 Author Share Posted January 19, 2020 Hello. So back on this problem of the matrix only outputting one of the stereo channels. - have confirmed firmware box is filled in - have tested if it is an IP problem by connecting and disconnecting. No change - only resolution is power cycle. .... So. Is there any way I can programme in C4 HE a power restart on the matrix?! I looked through the options and couldn’t see anything? any other ideas to help stop this behaviour many thanks! Quote Link to comment Share on other sites More sharing options...
reddevils9892 Posted January 19, 2020 Share Posted January 19, 2020 I also have this issue. Similar setup- 16x16 audio matrix feeding 2 c4 amps. It happens about every 6-8 weeks and resolved by rebooting the matrix. Think it started with 2.9 and still happening with 3.0. Not sure if anyone has any ideas? Quote Link to comment Share on other sites More sharing options...
ruskibusiness Posted February 18, 2021 Share Posted February 18, 2021 Has anyone found a solution for this? Quote Link to comment Share on other sites More sharing options...
HRT Posted February 18, 2021 Share Posted February 18, 2021 2 hours ago, ruskibusiness said: Has anyone found a solution for this? The solution is to get it RMA'd. I've seen this in on about 25% of them that we installed a few years back. Hopefully you are still under warranty if not the price to fix and have a 90 day warranty might not be as appealing as switching to the the Triad 24x24 or another brand matrix. Quote Link to comment Share on other sites More sharing options...
timmypop Posted July 22, 2021 Share Posted July 22, 2021 I have had the same issue for a couple of years and it has been driving me crazy. Fully rebuilt, swapped amps. Nothing. Annoying. My wife hates it. Quote Link to comment Share on other sites More sharing options...
wyrob2 Posted July 22, 2021 Author Share Posted July 22, 2021 In the end I got an old second hand matrix which works, and two new amps. All good now. Could find no way to fix the dodgy matrix. Quote Link to comment Share on other sites More sharing options...
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