Jump to content
c4forums | The Control4 Community

Audio Matrix - error - one channel only?


Recommended Posts

Hello, 

I have had a persistent problem ever since our system was installed a few years ago. 
We have the audio matrix switch 16/16.  This is linked to two C4 amps.   

Every day or so the audio matrix starts outputting on just one speaker channel to all zones.  To change it back I have to do a power cycle and it fixes for another day or so.  I have double checked but there doesn’t appear to be an overheating problem.   
could there be any ways I can fix this.  It is quite frustrating!

 Thanks 
 

Link to post
Share on other sites

Hello.   So back on this problem of the matrix only outputting one of the stereo channels.  
- have confirmed firmware box is filled in

- have tested if it is an IP problem by connecting and disconnecting.  No change

- only resolution is power cycle.  
.... So.  Is there any way I can programme in C4 HE a power restart on the matrix?! I looked through the options and couldn’t see anything?

any other ideas to help stop this behaviour 

many thanks!

Link to post
Share on other sites
  • 1 year later...
2 hours ago, ruskibusiness said:

Has anyone found a solution for this? 

The solution is to get it RMA'd. I've seen this in on about 25% of them that we installed a few years back. Hopefully you are still under warranty if not the price to fix and have a 90 day warranty might not be as appealing as switching to the the Triad 24x24 or another brand matrix.

 

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...