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GE Concord 4 arming AWAY issue


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With arming my security system when using the away command via Control4 if I do not use the arm AWAY (no delay) the system fails to actually arm to AWAY and goes to the STAY state.  The Control4 interface will show a countdown timer but even when an exit door is opened it will not go to the AWAY state.  I'm using the Interlogix driver and have the latest firmware of Control4.  Is this a known issue?

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10 hours ago, Cyknight said:

So it IS doing it when using the security keypad?

When I hit AWAY on the keypad, it will still show the count down delay on the C4 app.  Then it reverts to a STAY state even after an exit door is open/closed.  I've basically just been using a DELAY to AWAY NO DELAY at this point.  The only way to get it to arm to AWAY is use NO DELAY only via the security panel (that doesn't work since you can't open the door to leave without triggering alarm) or using a delay/timer to arm to AWAY NO DELAY.

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41 minutes ago, drmark12pa said:

When I hit AWAY on the keypad, it will still show the count down delay on the C4 app.  Then it reverts to a STAY state even after an exit door is open/closed.  I've basically just been using a DELAY to AWAY NO DELAY at this point.  The only way to get it to arm to AWAY is use NO DELAY only via the security panel (that doesn't work since you can't open the door to leave without triggering alarm) or using a delay/timer to arm to AWAY NO DELAY.

So you don't have a delayed ARM to AWAY even from the security keypad? It sounds like a Concord4 programming. If you arm the system to AWAY and then open an exit door, the Concord4 system by defaults back to STAY.

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58 minutes ago, AVNeeds said:

So you don't have a delayed ARM to AWAY even from the security keypad? It sounds like a Concord4 programming. If you arm the system to AWAY and then open an exit door, the Concord4 system by defaults back to STAY.

If I arm to AWAY from either Control4 app on my phone or from the GE panel, it starts an exit delay timer that shows up on my Control4 phone app.  Even if I exit through exit door, the timer keeps counting down and does not arm to AWAY and eventually arms to STAY.  The only way I can currently get my system to arm to AWAY is by using AWAY NO DELAY either by hitting button 4 on my security panel or by the Control4 app command (or by my keyfob arming)…. Not sure why Control4 Interlogix interface not able to able to arm to AWAY after exit sensor triggers that.

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That's the point:

 

10 hours ago, drmark12pa said:

If I arm to AWAY ... from the GE panel,

It's not Control4 - it's the Concord4 panel that isn't doing it to begin with.

If I had to guess, your doors aren't set as exterior door zone types but interior ones.

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11 hours ago, Cyknight said:

That's the point:

 

It's not Control4 - it's the Concord4 panel that isn't doing it to begin with.

If I had to guess, your doors aren't set as exterior door zone types but interior ones.

All of my exterior doors are set as an external door and this change didn't occur until I had the newer Interlogix driver installed once I upgraded to 3.0 awhile back.  For some reason the Control4 exit delay doesn't seem to get triggered and then appears to set the panel to STAY.... I'll have to experiment a bit this weekend with some of the panel settings again.

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42 minutes ago, drmark12pa said:

All of my exterior doors are set as an external door and this change didn't occur until I had the newer Interlogix driver installed once I upgraded to 3.0 awhile back.  For some reason the Control4 exit delay doesn't seem to get triggered and then appears to set the panel to STAY.... I'll have to experiment a bit this weekend with some of the panel settings again.

Control4 has no "control" over your alarm system, it simply communicates to the alarm via a virtual keypad.. this can do nothing more then what your alarm panel itself is programmed to do.. now it could be possible that the driver you are using has a bug..

I;m not of anymore use on this matter as I use a GE NX alarm panel, which is different from your concord panel. I can cross post to another forum and let you know the results

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3 hours ago, drmark12pa said:

All of my exterior doors are set as an external door and this change didn't occur until I had the newer Interlogix driver installed once I upgraded to 3.0 awhile back.  For some reason the Control4 exit delay doesn't seem to get triggered and then appears to set the panel to STAY.... I'll have to experiment a bit this weekend with some of the panel settings again.

Again, you're telling me that the issue is ALSO there when you try and arm from the GE's own keypad - Control4 has no ability to override ANY of that functionality "on the fly", so it's not looking like a driver issue as such.

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I just did a run through and it looks like the issue that was happening is no longer an issue... I don't know if a recent update helped that but now I seem to be getting it to ARM properly with exit sensors being triggered.  Thanks to everyone for their input!

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Hello drmark12pa,  what version of Control4 are you running with your GE alarm panel.  If you're running OS3 which driver are you using for the alarm system. I have client on 2.9.1 who wants to upgrade to the latest OS3 version and his GEConcord driver is not compatible.    Thanks!

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Once I upgraded to 3 my dealer had to update to the Interlogix security driver.  The downside to using this driver was that I lost the functionality of the light bulb and the asterisk key on my key fobs. The security key fobs now only work for arming and disarming. I previously had programmed those two buttons on my key fobs for lights in my garage.

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