g8rfn2 Posted April 21, 2020 Share Posted April 21, 2020 3rd time today I have had to remove my system and re-add it to get the app to connect. Only thing that has changed is that my OS3 was auto-updated in the play store 21 hours ago. Coincidence? Anyone else seeing this issue? I have rebooted my entire system multiple times with no luck. Seems to work for about an hour or 2 each time, then stops. Sent from my SM-G955U using Tapatalk Quote Link to comment Share on other sites More sharing options...
mujtaba.khokhar Posted April 21, 2020 Share Posted April 21, 2020 3rd time today I have had to remove my system and re-add it to get the app to connect. Only thing that has changed is that my OS3 was auto-updated in the play store 21 hours ago. Coincidence? Anyone else seeing this issue? I have rebooted my entire system multiple times with no luck. Seems to work for about an hour or 2 each time, then stops. Sent from my SM-G955U using Tapatalk Yeah had the same issue all day. I thought it was me (I had set my ea5 from static to dynamic and fixed it in my router) earlier in the morning. Then I changed it back and low and behold it still happened. I was going to call Control4 in the morning and find out what’s going on M Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
g8rfn2 Posted April 21, 2020 Author Share Posted April 21, 2020 Very, very frustrating....Let me know what u hear. Thx! Sent from my SM-G955U using Tapatalk Quote Link to comment Share on other sites More sharing options...
mujtaba.khokhar Posted April 21, 2020 Share Posted April 21, 2020 Very, very frustrating....Let me know what u hear. Thx! Sent from my SM-G955U using TapatalkWill do! Quick question, do you have 4sight? M Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
g8rfn2 Posted April 21, 2020 Author Share Posted April 21, 2020 Yes I do. Sent from my SM-G955U using Tapatalk Quote Link to comment Share on other sites More sharing options...
mujtaba.khokhar Posted April 21, 2020 Share Posted April 21, 2020 Okay I do too 403 is a http error somewhere something isn’t right from the client side (us) to the server side (Control4). It could be some sort of authentication, a certificate or someone got the http address wrong that the clients are supposed to point to... I’m sure control4 will be able to shed some light on it when I call in the morning. I’ll report back here with any updates Thanks M Sent from my iPhone using Tapatalk g8rfn2 1 Quote Link to comment Share on other sites More sharing options...
msgreenf Posted April 21, 2020 Share Posted April 21, 2020 Look at status.control4.com. There were problems today. Cart, eggzlot, mujtaba.khokhar and 1 other 4 Quote Link to comment Share on other sites More sharing options...
eggzlot Posted April 21, 2020 Share Posted April 21, 2020 I started to subscribe awhile ago - email I got when I woke up: Token Authentication service upgrade An update has been posted After the rollback of the authentication token, we had to update some records in the database. Customers will need to re-login to their mobile applications. If customers are still experiencing issues connecting with their projects after around noon MST on Wednesday, we recommend a reboot of their controller to force a renew of their authentication token. If need be, we can force a reboot of controllers remotely. Please let me know if you have any questions. Thank you for your patience as we've worked to resolve this as quickly as possible. Time posted Apr 21, 01:47 MDT mujtaba.khokhar and g8rfn2 2 Quote Link to comment Share on other sites More sharing options...
blitz118 Posted April 21, 2020 Share Posted April 21, 2020 Is this affecting everyone or just some people? I started having this issue Sunday morning. Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted April 21, 2020 Share Posted April 21, 2020 4 hours ago, blitz118 said: Is this affecting everyone or just some people? I started having this issue Sunday morning. AFAIK this has been an ongoing issue for a couple of days... Quote Link to comment Share on other sites More sharing options...
blitz118 Posted April 21, 2020 Share Posted April 21, 2020 1 hour ago, South Africa C4 user said: AFAIK this has been an ongoing issue for a couple of days... This is crazy. I cannot use my system as nothing works. The remote or the phone app does not work. Quote Link to comment Share on other sites More sharing options...
mujtaba.khokhar Posted April 21, 2020 Share Posted April 21, 2020 This is crazy. I cannot use my system as nothing works. The remote or the phone app does not work.Delete the app, Re download it and sign in to your system again. That should work for you Thanks Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
blitz118 Posted April 21, 2020 Share Posted April 21, 2020 6 minutes ago, mujtaba.khokhar said: Delete the app, Re download it and sign in to your system again. That should work for you Thanks Sent from my iPhone using Tapatalk I tried that multiple times and that does not work. I rebooted the rack and unplugged the EA5 as well, and nothing works. I'm I the only one having this problem where the remote and the app does not work? Quote Link to comment Share on other sites More sharing options...
mujtaba.khokhar Posted April 21, 2020 Share Posted April 21, 2020 I tried that multiple times and that does not work. I rebooted the rack and unplugged the EA5 as well, and nothing works. I'm I the only one having this problem where the remote and the app does not work?What error message are you getting? Do you have any remotes or touch screens? Are they working? Attached below is the latest update from Control4 You can also view this with the following link:https://status.control4.comSent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
blitz118 Posted April 21, 2020 Share Posted April 21, 2020 I'm getting the unable to connect (403) error, and my dealer sent me that link. My system is offline and is useless. I was wondering if I'm the only having this issue where nothing works? Quote Link to comment Share on other sites More sharing options...
g8rfn2 Posted April 21, 2020 Author Share Posted April 21, 2020 I was getting it all day last 2 days... Finally stopped for me late this morning. Sent from my SM-G955U using Tapatalk Quote Link to comment Share on other sites More sharing options...
mujtaba.khokhar Posted April 21, 2020 Share Posted April 21, 2020 Okay the 403 error was persistent with what everyone else was having issues with. Ever since I deleted the app and re downloaded it’s been fine for me, and clients have also said they are able to get back into their systems. In other words. Can you see you Control4 processor on your network?What lights can you see on the front of the processor? When you say it’s useless do you mean the app is? Or are you referring to Control4 / neeo remotes? What about in wall touch screens if you have any? Sorry for the questions I’m just trying to understand where your problem is. Thanks M Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
mujtaba.khokhar Posted April 21, 2020 Share Posted April 21, 2020 I was getting it all day last 2 days... Finally stopped for me late this morning. Sent from my SM-G955U using TapatalkControl4 did a rollback of their auth token which fixed the issue. Most people had to log out or delete the app, re download and log back in to get it working again. Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
blitz118 Posted April 21, 2020 Share Posted April 21, 2020 5 minutes ago, mujtaba.khokhar said: Okay the 403 error was persistent with what everyone else was having issues with. Ever since I deleted the app and re downloaded it’s been fine for me, and clients have also said they are able to get back into their systems. In other words. Can you see you Control4 processor on your network? What lights can you see on the front of the processor? When you say it’s useless do you mean the app is? Or are you referring to Control4 / neeo remotes? What about in wall touch screens if you have any? Sorry for the questions I’m just trying to understand where your problem is. Thanks M Sent from my iPhone using Tapatalk The light on the EA5 is on, but the SR260 remotes and the apps do not work at all. I do not have any in wall touch screens. How would I see the processor? Quote Link to comment Share on other sites More sharing options...
mujtaba.khokhar Posted April 21, 2020 Share Posted April 21, 2020 The light on the EA5 is on, but the SR260 remotes and the apps do not work at all. I do not have any in wall touch screens. How would I see the processor?Take a picture of the ea5. There are several lights on the front of the ea5 It sounds like your issue might be unrelated and related to the issue mentioned above. It could be something to do with the zigbee (how the sr260 communicates to the ea5) either get your dealer to have a look at it. Or I could try and see if I can log in if you PM me. Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
blitz118 Posted April 23, 2020 Share Posted April 23, 2020 With the help of my dealer Epic Systems Tech F/K/A Strongman Security, we were able to figure out the problem. It was a hardware issue and not a software issue. One on my network switches went bad and was not working. Epic System Tech sent me a switch next day delivery, and I swapped it out, and Control4 is working now. mujtaba.khokhar, JSTRONG and msgreenf 3 Quote Link to comment Share on other sites More sharing options...
mujtaba.khokhar Posted April 23, 2020 Share Posted April 23, 2020 With the help of my dealer Epic Systems Tech F/K/A Strongman Security, we were able to figure out the problem. It was a hardware issue and not a software issue. One on my network switches went bad and was not working. Epic System Tech sent me a switch next day delivery, and I swapped it out, and Control4 is working now.Glad you got it sorted Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
Mito Posted June 13, 2021 Share Posted June 13, 2021 it was happening to one of our client keep asking why its always happened. after i the client reboot it will work. but he’s asking do he need to that every time Quote Link to comment Share on other sites More sharing options...
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