dinom Posted November 7, 2020 Share Posted November 7, 2020 Mine is on pre-order. My dealer says shipping late November. Quote Link to comment Share on other sites More sharing options...
slash007 Posted November 17, 2020 Share Posted November 17, 2020 I had may system updated to OS 3.2 mainly for the volume display on the remotes, but it seems that it shows 100% volume on the screen anytime the volume is pressed. Are there certain settings needed in order for it to show the true volume of the receiver? Thanks. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted November 17, 2020 Share Posted November 17, 2020 39 minutes ago, slash007 said: I had may system updated to OS 3.2 mainly for the volume display on the remotes, but it seems that it shows 100% volume on the screen anytime the volume is pressed. Are there certain settings needed in order for it to show the true volume of the receiver? Thanks. You need a 2 way supported device Quote Link to comment Share on other sites More sharing options...
slash007 Posted November 17, 2020 Share Posted November 17, 2020 Makes sense, but that's a bummer. Where can I find a list of supported devices? I currently have the Acurus ACT4. Thanks. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted November 17, 2020 Share Posted November 17, 2020 3 minutes ago, slash007 said: Makes sense, but that's a bummer. Where can I find a list of supported devices? I currently have the Acurus ACT4. Thanks. Any 2 way driver. Not sure of a list. Quote Link to comment Share on other sites More sharing options...
slash007 Posted November 17, 2020 Share Posted November 17, 2020 Would be nice if I had a competent integrator... Seems I have to enlighten him to get what I want done. Quote Link to comment Share on other sites More sharing options...
eggzlot Posted November 17, 2020 Share Posted November 17, 2020 16 minutes ago, slash007 said: Makes sense, but that's a bummer. Where can I find a list of supported devices? I currently have the Acurus ACT4. Thanks. though I don't think my statement is 100% accurate - if its being controlled by IR its 100% 1 way. If its IP or RS232 good chance it is 2 way. I do not see your device in the database below so I'll assume if you are getting 1 way and its not in the database below they may have written you a simple IR Driver? https://drivers.control4.com/solr/drivers/browse?&fq=certified%3A"true" Quote Link to comment Share on other sites More sharing options...
slash007 Posted November 17, 2020 Share Posted November 17, 2020 2 minutes ago, eggzlot said: though I don't think my statement is 100% accurate - if its being controlled by IR its 100% 1 way. If its IP or RS232 good chance it is 2 way. I do not see your device in the database below so I'll assume if you are getting 1 way and its not in the database below they may have written you a simple IR Driver? https://drivers.control4.com/solr/drivers/browse?&fq=certified%3A"true" Possibly. I'll confirm the connection and go from there. Thanks! Quote Link to comment Share on other sites More sharing options...
slash007 Posted November 18, 2020 Share Posted November 18, 2020 One thing I just thought of, in my other room the receiver uses IR control, and on that remote it doesn't show the volume bar on the screen after the update. Since it does show the volume bar on the remote used for the Acurus, it would likely be because it's a 2 way connection. Weird though that it shows 100% all the time. Any idea what would cause that? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted November 18, 2020 Share Posted November 18, 2020 32 minutes ago, slash007 said: One thing I just thought of, in my other room the receiver uses IR control, and on that remote it doesn't show the volume bar on the screen after the update. Since it does show the volume bar on the remote used for the Acurus, it would likely be because it's a 2 way connection. Weird though that it shows 100% all the time. Any idea what would cause that? Bad driver. Quote Link to comment Share on other sites More sharing options...
dinom Posted November 18, 2020 Share Posted November 18, 2020 49 minutes ago, slash007 said: One thing I just thought of, in my other room the receiver uses IR control, and on that remote it doesn't show the volume bar on the screen after the update. Since it does show the volume bar on the remote used for the Acurus, it would likely be because it's a 2 way connection. Weird though that it shows 100% all the time. Any idea what would cause that? If you use the app on your phone, does the feedback work for the Acurus? Quote Link to comment Share on other sites More sharing options...
slash007 Posted December 23, 2020 Share Posted December 23, 2020 On 11/18/2020 at 12:13 PM, msgreenf said: Bad driver. They checked and the latest (only) driver is installed. Are you suggesting the install of the driver might be corrupted and to delete and reinstall, or something else? Quote Link to comment Share on other sites More sharing options...
slash007 Posted December 23, 2020 Share Posted December 23, 2020 On 11/18/2020 at 12:30 PM, dinom said: If you use the app on your phone, does the feedback work for the Acurus? Using my phone is how I check the volume now. I use the C4 remote to change it, but then login on my phone and see what level it's at. Quote Link to comment Share on other sites More sharing options...
Unsocialtoaster Posted December 24, 2020 Share Posted December 24, 2020 11 hours ago, slash007 said: They checked and the latest (only) driver is installed. Are you suggesting the install of the driver might be corrupted and to delete and reinstall, or something else? Sounds like the driver code itself is a bit off if it is constantly reporting 100% all the time. msgreenf 1 Quote Link to comment Share on other sites More sharing options...
AidenL Posted February 19, 2021 Share Posted February 19, 2021 On 10/13/2020 at 9:14 PM, zaphod said: The screens on my SR260 are so dim that I can't see upgrades or anything else on the screen Mine are the same. is there any fix for that? Quote Link to comment Share on other sites More sharing options...
zaphod Posted February 19, 2021 Share Posted February 19, 2021 No 1 minute ago, AidenL said: Mine are the same. is there any fix for that? No, apparently this was a common properly of these at one time and they all have that issue but then newer units don't have this problem. At one time C4 fixed these under warranty but it is likely that yours is outside of warranty. AidenL 1 Quote Link to comment Share on other sites More sharing options...
AidenL Posted February 19, 2021 Share Posted February 19, 2021 Just now, zaphod said: No No, apparently this was a common properly of these at one time and they all have that issue but then newer units don't have this problem. At one time C4 fixed these under warranty but it is likely that yours is outside of warranty. Mine are 2015, so I’m out of luck I guess. Quote Link to comment Share on other sites More sharing options...
Cyknight Posted February 20, 2021 Share Posted February 20, 2021 9 hours ago, AidenL said: Mine are 2015, so I’m out of luck I guess. Talk to your dealer (firmly!) - there is a reduced cost replacement program that ran for awhile, and may still be in place AidenL and RyanE 2 Quote Link to comment Share on other sites More sharing options...
msgreenf Posted February 20, 2021 Share Posted February 20, 2021 Still in place. Got one 2 weeks ago. RyanE 1 Quote Link to comment Share on other sites More sharing options...
Cyknight Posted February 20, 2021 Share Posted February 20, 2021 9 hours ago, msgreenf said: Still in place. Got one 2 weeks ago. Good to hear - just haven't dealt with it in months so wasn't 100% sure Quote Link to comment Share on other sites More sharing options...
JR2 Posted February 24, 2021 Share Posted February 24, 2021 On 2/19/2021 at 10:13 PM, Cyknight said: Talk to your dealer (firmly!) - there is a reduced cost replacement program that ran for awhile, and may still be in place Hello, My remote was barely used for one week at my vacation home, then, battery removed and put away in a drawer. Sadly personal issues kept me away for a year and upon return and recharge I was greeted with a dim screen. I brought this up to my dealer a few times and was greeted with: Blank stare Snow balled You need to purchase a new one It's out of warranty. I have read: "As I mentioned, Control4 has extended the warranty on these and also sells a discounted unit if the extended warranty does not apply. The extended warranty status can only be checked with support, the online tool only shows the original warranty." I have a strong feeling that I will have to guide my dealer. Which C4 support department should they contact? Via voice or e-mail? Thank you Quote Link to comment Share on other sites More sharing options...
msgreenf Posted February 24, 2021 Share Posted February 24, 2021 Online chat is helpful with the remote issues. Quote Link to comment Share on other sites More sharing options...
Cyknight Posted February 24, 2021 Share Posted February 24, 2021 Tech support chat or call in to techsupport. One note - I also find that the light sensor in the SR260 acts up and just shut it off - this has cleared dim looking screens in 'odd' lighting situations where the sensor is thrown off (jsut something to test, it's under list - settings) Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted February 24, 2021 Share Posted February 24, 2021 3 hours ago, Cyknight said: Tech support chat or call in to techsupport. One note - I also find that the light sensor in the SR260 acts up and just shut it off - this has cleared dim looking screens in 'odd' lighting situations where the sensor is thrown off (jsut something to test, it's under list - settings) This is important... I have 5 or 6 SR260’s now and have had to turn the light sensor off on all of them. If I leave it on, I have a disaster on my hands... Only one of my SR260s had genuine dim screen issues and that was after heavy use for a year or three... Quote Link to comment Share on other sites More sharing options...
wnpublic Posted February 24, 2021 Share Posted February 24, 2021 18 minutes ago, South Africa C4 user said: This is important... I have 5 or 6 SR260’s now and have had to turn the light sensor off on all of them. If I leave it on, I have a disaster on my hands... Only one of my SR260s had genuine dim screen issues and that was after heavy use for a year or three... and how do we do that? thanks. Quote Link to comment Share on other sites More sharing options...
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